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Security report for urpincloud.it

Urp in Cloud | Software gestione Urp · Government · Italy

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Urp in Cloud is a specialized software solution designed to streamline the management of requests, complaints, and communications primarily for public administrations, private companies, and the healthcare sector in Italy. The platform offers a centralized communication channel with intelligent routing, real-time notifications, and an AI-powered virtual assistant to enhance operational efficiency and user experience. The company positions itself as a modern SaaS provider with a focus on compliance with Italian public sector regulations and PNRR investment requirements. Technically, the website is built on WordPress with a modern theme and integrates privacy-conscious analytics and security features such as HTTPS and Google reCAPTCHA Enterprise. While the site lacks explicit security and incident response policies, it demonstrates good security hygiene and privacy compliance. Overall, the business shows a credible market presence with consistent domain registration data and a professional online presence.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching urpincloud.it

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  • TLS certificates and expiry
  • DNS records
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  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
50
Email security
80
DNS health
70
Network security
100
GDPR outside view
68
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets public administrations, private enterprises, and healthcare organizations, offering tailored solutions for each sector. Its business model revolves around SaaS delivery with demos and personalized consultancy, emphasizing ease of use and regulatory compliance. The presence of partner domains like DigitalPA and Acquisti Telematici indicates a strong ecosystem connection within the Italian digital public sector. The company leverages modern web technologies and maintains a professional brand image with clear trust signals such as client logos and structured data. Growth potential is supported by the integration of AI features and ongoing maintenance and training services.

Security posture

The website enforces HTTPS and includes several security headers, enhancing protection against common web threats. Integration of Google reCAPTCHA Enterprise helps mitigate automated abuse. The use of Matomo analytics reflects a privacy-conscious approach to user tracking. However, the absence of published security policies, incident response contacts, and vulnerability disclosure mechanisms indicates room for improvement in transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, the security posture is solid but could benefit from enhanced documentation and formal policies.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and user trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Enhance accessibility features to improve compliance with standards and user inclusivity.
  4. Regularly audit and update third-party scripts and plugins to mitigate potential vulnerabilities.
  5. Expand contact information to include direct company emails and phone numbers for support and security reporting.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Urp in Cloud | Software gestione Urp
Description
Urp in Cloud è un software gestionale professionale dedicato alla gestione dell'ufficio URP, migliorando la comunicazione con i cittadini e semplificando la gestione quotidiana degli operatori. Offre soluzioni per Pubbliche Amministrazioni, Aziende Private e Settore Sanitario.
Key services
Gestione richieste, reclami e segnalazioni, Portale pubblico personalizzabile, Pannello di controllo interno, Smistamento intelligente delle richieste, Notifiche in tempo reale, Assistente virtuale AI-powered, Formazione e supporto, Manutenzione normativa per PA
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, PHP, jQuery, Slider Revolution, Google reCAPTCHA Enterprise, Matomo Analytics
Frameworks
Avada Theme
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA Enterprise integration
  • No exposed sensitive data in HTML
  • Use of Matomo for privacy-respecting analytics

Analytics and tracking

Services
Matomo
Tracking level
minimal
Privacy practices
good

Advertising

Tracking pixels
Matomo
Transparency
basic

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented and targeted at public administrations and private companies.
  3. Strong focus on compliance with Italian public sector requirements and PNRR investment.
  4. Use of modern web technologies and privacy-respecting analytics.
  5. No direct contact emails or phone numbers visible on homepage; contact form available on contact page.
  6. No explicit security or incident response policies published.
  7. No terms of service page detected.
  8. Good SEO and structured data implementation.
  9. No suspicious or malicious external links detected.
Technical notes

Notes

The website is built on WordPress using the Avada theme, incorporating modern JavaScript libraries such as jQuery and Slider Revolution for enhanced UI/UX. It employs Google reCAPTCHA Enterprise for bot protection and Matomo for analytics, indicating a focus on privacy and security. The site is mobile-optimized with responsive design and good SEO practices including structured data and Open Graph tags. Performance is moderate, likely influenced by rich media content and third-party scripts. Hosting details are not explicitly disclosed. Technical risks are minimal but include potential dependency on third-party plugins and scripts that require regular maintenance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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