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Security report for uplandsoftware.com

Upland Software · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

Upland Software is an established enterprise cloud software provider founded in 2013, offering over 25 AI-powered solutions across multiple business domains including contact center, content automation, marketing, IT management, knowledge management, project management, and sales productivity. The company targets businesses seeking digital transformation and operational efficiency through cloud and AI technologies. Their market position is strong with over 10,000 customers and 1 million users worldwide. Technically, the website is built on WordPress with modern performance optimizations, leveraging tools like Google Tag Manager, reCAPTCHA, and Sentry for analytics and security. Security posture is good with HTTPS and some security best practices, though improvements like DNSSEC and explicit security policies are recommended. Privacy compliance is limited based on the provided content, lacking visible privacy and cookie policies. Overall, the website is professional, well-branded, and trustworthy, with clear business credibility but room for enhanced privacy and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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Keep watching uplandsoftware.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
80
Email security
75
DNS health
80
Network security
100
GDPR outside view
58
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Upland Software operates a B2B SaaS model focusing on cloud-based digital transformation tools powered by AI. Their diverse product portfolio addresses key enterprise needs from customer service to supply chain management. The company leverages partnerships and subsidiaries to expand its market reach and product capabilities. Their content marketing strategy includes case studies, datasheets, webinars, and demos, targeting enterprise clients. The website's SEO and content quality support strong market positioning. The absence of explicit privacy and security policies may reflect an opportunity to strengthen compliance and trust. The company’s domain registration and WHOIS data align well with its business claims, supporting legitimacy.

Security posture

The website enforces HTTPS and uses Google reCAPTCHA to protect forms, indicating a baseline security posture. Security headers are minimal but present. No DNSSEC is enabled, which is a recommended improvement. There is no visible security.txt or vulnerability disclosure policy, which limits transparency for security researchers. No vulnerabilities or exposed sensitive data were detected in the analyzed content. Incident response and security policies are not publicly disclosed, which could be improved to enhance security culture and readiness. Overall, the security posture is good but could benefit from enhanced transparency and DNS security.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS integrity and security.
  2. Publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
  3. Add a security.txt file and vulnerability disclosure policy to facilitate responsible reporting.
  4. Implement and document Content Security Policy (CSP) headers to mitigate XSS risks.
  5. Provide explicit contact information for security incidents and data protection officer.

Contact details published on the site

Addresses
Legal name
Upland Software
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Upland Software
Description
Over 25 proven cloud software products that increase revenue, reduce costs, and deliver immediate value. Upland helps businesses work smarter and innovate with AI across multiple sectors including contact center, content lifecycle automation, digital marketing, IT and supply chain management, knowledge management, project management, and sales productivity.
Key services
Contact Center & Customer Service Solutions, Content Lifecycle Automation, Digital and Mobile Marketing, IT and Supply Chain Management, Knowledge Management, Project Management, Sales Productivity
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, jQuery, UberMenu plugin, WP Rocket, Google Tag Manager, Google reCAPTCHA, Sentry (error tracking), Storylane, Wistia video embed
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA implemented
  • Content Security Policy not explicitly detected
  • No DNSSEC enabled

Analytics and tracking

Services
Google Tag Manager, CaliberMind
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Sentry
Marketing tools
CaliberMind analytics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and structured navigation.
  2. Strong branding and consistent messaging across products and solutions.
  3. No explicit privacy, cookie, or terms of service pages detected in the provided HTML snapshot.
  4. Multiple product lines and subsidiaries clearly presented.
  5. Use of modern web technologies and performance optimizations.
  6. Security practices are good but could be improved with DNSSEC and explicit security policies.
  7. No direct contact emails or phone numbers found in the provided HTML content.
  8. Social media links to Facebook, Twitter (X), and LinkedIn present in structured data.
  9. No security.txt or vulnerability disclosure information found.
Technical notes

Notes

The website uses WordPress CMS with plugins such as UberMenu and WP Rocket for enhanced navigation and performance. It integrates third-party services including Google Tag Manager, Sentry for error tracking, and Storylane for interactive content. The site is hosted on AWS infrastructure, inferred from DNS servers. Performance optimizations like lazy loading and font preloading are implemented, contributing to fast load times. The site is mobile-optimized and accessible with good SEO practices. Technical risks are low, but the absence of DNSSEC and limited security headers represent areas for modernization. The technical stack supports a robust and scalable platform for enterprise SaaS marketing and customer engagement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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