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Security report for ucontactcloud.com

net2phone · Telecommunications · United States

Low risk. 1 critical or high finding in SSL/TLS.

Security score

84/100

Risk levelLow

0–100, higher is better. How it is calculated

net2phone is a well-established telecommunications company founded in 1990 and operating under the legal name IDT Domestic Telecom Inc. The company offers a comprehensive AI-powered cloud communications platform that integrates voice, video, messaging, and email to enhance business operations and customer experience. Their market position is strong, targeting businesses seeking unified communications and contact center solutions with a broad portfolio including AI Coach, AI Agent, and Microsoft Teams integrations. Technically, the website is built on HubSpot CMS with modern analytics and marketing tools, showing good performance, mobile optimization, and SEO practices. Security posture is solid with HTTPS, security headers, and cookie consent mechanisms, though explicit security policies and incident response details are not published. Overall, the site is professional, trustworthy, and compliant with privacy regulations, but the lack of WHOIS data introduces some uncertainty about domain registration legitimacy.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
70
Email security
85
DNS health
85
Network security
100
GDPR outside view
88
Average
84

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention ucontactcloud.com, from OffSeq Breach.

Total records
1,868
Employees
0
Customers
1,868
Third parties
0
Weak passwords
25%

318 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for ucontactcloud.com.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

net2phone operates in the telecommunications sector, providing SaaS cloud communication solutions primarily to business customers. Their business model focuses on subscription-based unified communications and contact center services enhanced by AI capabilities. The company leverages a strong partnership ecosystem and integrates with major platforms like Microsoft Teams. Their target customers are businesses of various sizes seeking to modernize communication infrastructure. The company demonstrates growth through advanced AI services and developer portals, indicating a focus on innovation and scalability. The presence of multiple social media channels and comprehensive contact information supports a transparent and customer-focused approach.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, multiple security headers, and a cookie consent mechanism aligned with GDPR compliance. However, there is no publicly available security policy or incident response plan, which are important for transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party analytics and marketing scripts is extensive but appears managed with user consent. The absence of a vulnerability disclosure policy or security.txt file is a gap in security best practices. Overall, the security maturity is good but could be improved with more explicit policies and incident response information.

Recommendations

  1. Publish a dedicated security policy and incident response plan on the website.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide contact information for a Data Protection Officer or security contact.
  4. Regularly review and audit third-party scripts to minimize security risks.
  5. Enhance transparency on data retention and privacy practices to strengthen user trust.

Contact details published on the site

Addresses
Legal name
IDT Domestic Telecom Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
net2phone
Description
AI-powered cloud communication platform that unites voice, video, chat, and email to help businesses operate efficiently and transform customer experience.
Key services
Voice, Video, Messaging, Call Center Essentials, AI Coach, AI Agent, Integrations, Microsoft Teams Integrations, Developer Portal
Content quality
excellent
Branding
consistent

Technology

Stack
HubSpot CMS, Google Tag Manager, Google Analytics, Microsoft Clarity, CookiePro Consent Management, JavaScript, CSS
Frameworks
HubSpot
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, HubSpot Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
HubSpot Ads
Tracking pixels
Facebook Pixel, Microsoft Clarity, G2 Crowd Attribution
Marketing tools
HubSpot Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and content-rich.
  2. Strong presence of business communication solutions and AI-powered services.
  3. Comprehensive cookie consent and privacy mechanisms implemented.
  4. No WHOIS data available, which is unusual and reduces trust slightly.
  5. No explicit security or incident response policies published.
  6. Use of multiple third-party analytics and marketing tools.
  7. No adult or questionable content detected.
  8. No WAF or blocking mechanisms detected.
Technical notes

Notes

The website is built on the HubSpot CMS platform, utilizing modern JavaScript libraries and integrations such as Google Tag Manager, Google Analytics, Microsoft Clarity, and CookiePro for consent management. The site is mobile-optimized with responsive design and good accessibility features. Performance is moderate, with room for optimization in loading speed. SEO is well implemented with proper meta tags, Open Graph, and structured data (JSON-LD) for enhanced search engine visibility. The technical infrastructure supports a professional and scalable online presence, though hosting provider details are not explicitly identified. Overall, the technical implementation supports the business goals effectively with opportunities for further performance tuning.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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