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Security report for trustyou.com

TrustYou GmbH · Hospitality · Germany

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

TrustYou GmbH operates as a leading hospitality AI platform, providing innovative solutions such as Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents to enhance guest experiences and optimize direct bookings. Established in 2008, the company has positioned itself as a market leader in the hospitality technology sector, serving global hospitality brands with AI-driven insights and automation tools. The website reflects a mature digital presence with comprehensive content, structured data, and active social media engagement, supporting its business credibility. Technically, the website is built on WordPress CMS using Elementor and Yoast SEO, integrating modern analytics and cookie consent tools like Google Tag Manager and Cookiebot. The site demonstrates good performance, mobile optimization, and SEO practices, although accessibility features could be improved. Security posture is strong with HTTPS, security headers, and no visible vulnerabilities, but lacks explicit security policy or incident response information. Overall, the security and privacy compliance is robust, with GDPR-aligned cookie consent and a detailed privacy policy. However, the absence of WHOIS data for the domain introduces some uncertainty regarding domain registration legitimacy. Despite this, the professional presentation and business information suggest a trustworthy entity. Strategic recommendations include publishing a security policy, adding vulnerability disclosure mechanisms, and enhancing accessibility. This assessment indicates a well-established, secure, and privacy-conscious hospitality technology provider with room for improvement in transparency and accessibility.

Scanned

This is an earlier scan of trustyou.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      SSL Certificate Expires Soon

      SSL certificate expires in 18 days

      What to do: Renew SSL certificate before expiration

      • NIS2 21(2)(h)
      • IR 2024/2690 9.2(c): Implementing Regulation (EU) 2024/2690, Annex point 9.2(c): Cryptography
      • NIST SC-17: NIST SP 800-53 Rev. 5 SC-17: Public Key Infrastructure Certificates

Need hands-on remediation? Email guard@offseq.com

Keep watching trustyou.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
20
Email security
80
DNS health
80
Network security
100
GDPR outside view
88
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention trustyou.com, from OffSeq Breach.

Total records
2,164
Employees
0
Customers
2,123
Third parties
41
Weak passwords
11%

18 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for trustyou.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TrustYou GmbH is a specialized B2B SaaS provider targeting the hospitality industry with AI-powered platforms that transform guest feedback and customer data into actionable insights and revenue opportunities. Their competitive advantage lies in integrating AI agents for automation and personalized guest interactions, positioning them as a market leader. The business model focuses on subscription-based software services with a global client base. Growth indicators include active social media presence and partnerships with hospitality networks. The company maintains a medium size with 51-200 employees and operates primarily from Germany. The website content and structured data reinforce their market position and service offerings, although domain registration transparency is lacking.

Security posture

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and no exposed sensitive information. Cookie consent and privacy policy demonstrate GDPR compliance. However, the absence of a dedicated security policy page, incident response contacts, and vulnerability disclosure reduces transparency and preparedness perception. No known vulnerabilities or malicious content were detected. The use of third-party scripts is standard but should be regularly audited. Overall, the security maturity is good but could benefit from enhanced documentation and incident readiness communication.

Recommendations

  1. Publish a clear and accessible security policy on the website.
  2. Implement a vulnerability disclosure program or security.txt file.
  3. Provide explicit incident response contact information for security issues.
  4. Enhance website accessibility to meet WCAG standards.
  5. Regularly review and update third-party scripts and dependencies for vulnerabilities.

Contact details published on the site

Legal name
TrustYou GmbH
VAT number
DE259198913
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TrustYou GmbH
Description
TrustYou is the #1 hospitality AI platform. Since 2008, hospitality brands from around the world have used TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities. Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation. Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value. AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Key services
Customer Experience Platform (CXP), Customer Data Platform (CDP), AI Agents for guest interaction
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, Google Tag Manager, Cookiebot, jQuery, Yoast SEO, Events Calendar Pro
Frameworks
Yoast SEO, Elementor
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Dreamdata
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Dreamdata, Cookiebot
Marketing tools
Dreamdata
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and structured data.
  2. No WHOIS data available, indicating possible privacy protection or domain registration issue.
  3. Strong privacy and cookie consent mechanisms implemented.
  4. No explicit security policy or incident response information found.
  5. Website uses modern WordPress CMS with Elementor and Yoast SEO.
  6. Good SEO and social media integration.
  7. No suspicious or malicious content detected.
  8. No adult or NSFW content present.
Technical notes

Notes

The website is built on a modern WordPress platform with Elementor page builder and Yoast SEO plugin, indicating a well-supported CMS environment. Integration of Google Tag Manager, Cookiebot, and Dreamdata analytics reflects advanced marketing and compliance capabilities. Performance is moderate with good mobile responsiveness and SEO optimization. Accessibility is basic and could be improved. No hosting provider details were identified from the data. The technical stack supports the business needs effectively but should focus on continuous performance and security improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100 +5Low26 findingsView report
  2. 71/100Medium24 findingsView report
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