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Security report for trustyou.com

TrustYou GmbH · Hospitality · Germany

Low risk. 3 critical or high findings in Security headers.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

TrustYou GmbH operates as a leading hospitality AI platform headquartered in Germany, offering advanced AI-driven solutions such as Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents to enhance guest experiences and optimize bookings. The company positions itself as a market leader in hospitality technology, serving global hospitality brands since 2008. Their digital presence is professional, leveraging modern web technologies and compliance tools to ensure a seamless user experience. The website is well-structured, mobile-optimized, and integrates essential analytics and marketing tools, reflecting a mature technical infrastructure. Security posture is strong with HTTPS enforcement, reCAPTCHA integration, and cookie consent mechanisms, although explicit security policies and vulnerability disclosure channels are not publicly available. The absence of WHOIS domain registration data is a notable gap, warranting further verification. Overall, TrustYou presents a credible and professional business with a solid digital footprint and good security hygiene.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching trustyou.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
20
Email security
80
DNS health
85
Network security
100
GDPR outside view
88
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention trustyou.com, from OffSeq Breach.

Total records
2,164
Employees
0
Customers
2,123
Third parties
41
Weak passwords
11%

18 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for trustyou.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TrustYou's market positioning as the #1 hospitality AI platform is supported by its comprehensive service offerings targeting hospitality brands worldwide. Their business model focuses on B2B SaaS solutions that transform guest feedback and customer data into actionable insights and revenue opportunities. The company demonstrates strong branding consistency and trust signals through social media presence and structured data usage. The target audience includes hotels and hospitality service providers seeking AI-powered customer experience and data management solutions. The company size is medium, with 51-200 employees, and founded in 2008, indicating established operations. Partnerships with industry networks and integrations with hospitality platforms further strengthen their ecosystem.

Security posture

The website employs HTTPS with strong SSL configuration and includes security best practices such as reCAPTCHA and cookie consent management. Security headers are likely implemented, enhancing protection against common web threats. However, the lack of published security policies, incident response contacts, and vulnerability disclosure mechanisms limits transparency and may impact trust from security-conscious clients. No vulnerabilities or exposed sensitive data were detected in the analyzed content. The security score is good but could be improved by publishing explicit security documentation and adopting a security.txt file.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service to improve compliance and user trust.
  2. Add a security.txt file and incident response contact information to facilitate vulnerability reporting.
  3. Enhance accessibility features to meet higher standards and improve user experience for all visitors.
  4. Regularly audit third-party scripts and tracking tools to minimize security risks and privacy concerns.
  5. Verify and update WHOIS domain registration information to ensure transparency and domain legitimacy.

Contact details published on the site

Addresses
Legal name
TrustYou GmbH
VAT number
DE259198913
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TrustYou GmbH
Description
TrustYou is the #1 hospitality AI platform. Since 2008, hospitality brands worldwide use TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities. They offer a Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents to boost bookings, cut costs, and elevate guest experiences.
Key services
Customer Experience Platform (CXP), Customer Data Platform (CDP), AI Agents for guest interaction and booking optimization
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, Google Tag Manager, Google Analytics, Cookiebot, jQuery, Recaptcha
Frameworks
Yoast SEO
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
intelligent-cloud-247.com
Transparency
basic

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong focus on hospitality AI solutions with clear business messaging.
  3. Use of modern web technologies and compliance tools like Cookiebot.
  4. No explicit privacy policy or terms of service found in provided content.
  5. WHOIS data missing, which reduces trust score but does not invalidate business legitimacy.
  6. Contact information is clearly provided with company domain email and phone number.
  7. Social media presence is well linked and consistent with company branding.
  8. No signs of adult or unsafe content detected.
  9. Security posture is good with HTTPS and security best practices observed.
Technical notes

Notes

The website is built on WordPress CMS with Elementor page builder, supported by Yoast SEO for optimization. It uses modern JavaScript libraries including jQuery and Google services such as Tag Manager and Analytics for tracking and marketing. Cookiebot is implemented for GDPR-compliant cookie consent. The site loads asynchronously with performance optimizations and is mobile responsive. While hosting provider details are not explicit, the presence of Akamai Boomerang scripts suggests use of a CDN for performance. The technical stack is modern and well-maintained, though some accessibility improvements could be made. Overall, the infrastructure supports a professional and scalable digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100 +3Medium27 findingsView report
  2. 71/100Medium24 findingsView report
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