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Security report for trustedshops.com

Trusted Shops · E-commerce · Germany

Low risk. 3 critical or high findings in Security headers and GDPR outside view.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Trusted Shops is a well-established company founded in 1999, headquartered in Cologne, Germany, specializing in providing digital trust solutions for e-commerce. Their offerings include Trustmark certification, Buyer Protection, authentic customer feedback systems, and a scalable SaaS platform called eTrusted for real-time experience feedback. The company holds a strong market position as Europe's leading trust brand, serving both consumers and businesses with a comprehensive suite of trust and security services. Technically, the website is built on Craft CMS and served via nginx on an Amazon AWS infrastructure, utilizing modern security headers and a valid SSL certificate. The site employs Usercentrics for cookie consent management, ensuring GDPR compliance. Performance and SEO optimizations are excellent, with good mobile and accessibility features. From a security perspective, the site demonstrates strong practices including HSTS, XSS protection, and content type options. No major SSL vulnerabilities or weak cipher suites were detected, though enabling modern TLS versions and DNSSEC could further enhance security. The absence of explicit security policies or incident response information suggests an area for improvement. Overall, Trusted Shops presents a mature, professional, and trustworthy online presence with robust technical and security foundations, well-aligned with its business mission to enable digital trust. Strategic enhancements in security transparency and protocol support are recommended to maintain and strengthen their leadership position.

Scanned

This is an earlier scan of trustedshops.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching trustedshops.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
87
Security headers
75
Email security
95
DNS health
85
Network security
100
GDPR outside view
43
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention trustedshops.com, from OffSeq Breach.

Total records
11,090
Employees
0
Customers
11,027
Third parties
63
Weak passwords
7%

20 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for trustedshops.com.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Trusted Shops operates primarily in the e-commerce sector, offering essential trust and security services that facilitate safer online shopping experiences and increased business conversions. Their business model combines B2C services like Buyer Protection and Trustmark for consumers, with B2B SaaS solutions such as eTrusted for enterprises. The company leverages a strong partnership ecosystem including Usercentrics for consent management and integrates with platforms like HubSpot, Salesforce, and Zendesk for marketing and customer support. Their extensive social media presence and multiple localized portals indicate a broad target audience across Europe. The company’s growth is supported by over 30,000 companies using their solutions, reflecting strong market adoption and brand recognition.

Security posture

The security posture of Trusted Shops is robust, with comprehensive implementation of security headers including HSTS, X-XSS-Protection, and X-Content-Type-Options. The SSL certificate is valid, issued by Amazon RSA 2048, and no known SSL/TLS vulnerabilities such as Heartbleed or POODLE are present. However, the site currently does not support TLS 1.2 or higher, which is a notable gap. DNSSEC and CAA records are not enabled, which could be improved to prevent DNS-based attacks and unauthorized certificate issuance. The presence of a cookie consent mechanism via Usercentrics indicates good privacy compliance. No explicit security policy or incident response contact information was found, which is a potential compliance and transparency gap. Overall, the site demonstrates a high level of security maturity but could benefit from enhancements in protocol support and security policy transparency.

Recommendations

  1. Enable support for TLS 1.2 and TLS 1.3 protocols to enhance encryption standards.
  2. Implement DNSSEC and CAA DNS records to strengthen domain security and certificate issuance control.
  3. Consider enabling HSTS includeSubDomains and preload to enforce strict transport security across all subdomains.
  4. Publish a clear security policy and incident response contact information on the website to improve transparency and compliance.
  5. Maintain and update cookie consent mechanisms to ensure ongoing GDPR and privacy regulation compliance.

Contact details published on the site

Addresses
Legal name
Trusted Shops GmbH
Technical notes

Notes

The website is built on Craft CMS and served by nginx on an Ubuntu server, hosted on Amazon AWS infrastructure as indicated by the SSL certificate issuer and DNS records. The site uses modern web technologies including JavaScript and integrates with Usercentrics for cookie consent management. Performance metrics indicate fast load times, though no detailed resource counts or page sizes were provided. The site is well-optimized for SEO with comprehensive metadata, Open Graph tags, and structured data in JSON-LD format. Mobile optimization and accessibility features are good, including responsive design and focus management scripts. The technical stack is modern and well-maintained, supporting a professional and scalable online presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 68/100 −12Medium22 findingsView report
  2. 80/100Low25 findingsView report
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