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Security report for trustedshops.at

Trusted Shops SE · E-commerce · Austria

Medium risk. 4 critical or high findings in GDPR outside view and Security headers.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Trusted Shops SE operates a leading European platform providing trust and buyer protection services for online shopping. The website targets consumers primarily in German-speaking European countries, offering services such as a trustmark certification, buyer protection insurance, and verified customer reviews. The business model focuses on B2B and B2C services, supporting over 30,000 certified shops and millions of users. The company is well-established with consistent branding and strong trust indicators. Technically, the website is built on WordPress with modern marketing and consent management tools, but suffers from slow performance and lacks a valid SSL certificate, which critically impacts security. Privacy policies and GDPR compliance are well implemented. Overall, the site is professional and trustworthy but requires urgent security improvements to protect user data and maintain trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
18/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
97
Security headers
80
Email security
70
DNS health
85
Network security
100
GDPR outside view
18
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Trusted Shops SE holds a strong market position as a trusted certification and buyer protection provider in the European e-commerce sector. Their competitive advantage lies in their extensive network of certified shops and a large user base benefiting from buyer protection. The business model includes subscription and service fees from shops and possibly insurance partnerships. The target audience includes online shoppers seeking secure shopping experiences and businesses wanting to build consumer trust. The company maintains a broad partnership ecosystem and invests in content marketing and social proof. Growth indicators include awards and a large volume of verified reviews. The company operates primarily in Austria and Germany with a large organizational size.

Security posture

The website's security posture is currently weak due to the absence of a valid SSL certificate and disabled TLS protocols, exposing users to potential data interception risks. While HSTS is enabled, the lack of HTTPS effectively negates this benefit. No advanced security headers beyond HSTS are detected, and no incident response or vulnerability disclosure information is publicly available. Privacy compliance is strong with GDPR-aligned policies and consent management. The site lacks visible contact channels for security incidents, which could hinder incident response. Immediate remediation of SSL/TLS issues is critical to protect user data and maintain trust.

Recommendations

  1. Install and maintain a valid SSL/TLS certificate to enable HTTPS and secure user connections.
  2. Enable modern TLS protocols (TLS 1.2 and TLS 1.3) and disable insecure legacy protocols.
  3. Implement additional security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options.
  4. Add clear incident response contact information and consider publishing a vulnerability disclosure policy.
  5. Optimize website performance to reduce load times and improve user experience.
  6. Maintain and regularly update privacy and cookie policies to ensure ongoing GDPR compliance.
Technical notes

Notes

The website is built on WordPress CMS with Bootstrap framework and uses common libraries such as jQuery and Video.js. It integrates Google Tag Manager for analytics and Usercentrics for consent management, indicating a mature marketing and privacy setup. Hosting appears to be on Amazon AWS infrastructure. Despite modern technologies, the site suffers from slow load times (29 seconds) and a large page size (~379 KB with 402 resources), suggesting optimization opportunities. Accessibility is basic, and SEO is well handled via Yoast SEO plugin. The lack of valid SSL and TLS support is a critical technical risk. Overall, the infrastructure is modern but requires security and performance improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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