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Security report for totalplay.com.mx

Totalplay Telecomunicaciones S.A.P.I de C.V. · Telecommunications · Mexico

Medium risk. 9 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

Totalplay Telecomunicaciones S.A.P.I de C.V. is a major Mexican telecommunications provider offering high-speed symmetric internet, digital TV with integrated popular streaming apps, and digital telephony services. The company targets residential customers, businesses, and government sectors within Mexico, positioning itself as a leading internet provider with claims of the fastest fixed network in the country. Their business model revolves around subscription-based telecom services supported by a strong digital presence and customer engagement. Technically, the website employs a modern technology stack including jQuery, Bootstrap, OwlCarousel, and multiple analytics and advertising pixels such as Google Analytics, TikTok Pixel, Facebook Pixel, and Microsoft Clarity. The site is mobile optimized, accessible, and SEO friendly, with good performance and clear navigation. Security best practices are observed with HTTPS enforcement and appropriate security headers, though there is room for improvement in privacy compliance and transparency. From a security perspective, the site demonstrates a solid posture with no visible vulnerabilities or exposed sensitive data. However, it lacks a dedicated security policy, vulnerability disclosure program, and explicit cookie consent mechanisms, which are important for regulatory compliance and user trust. Incident response contact is provided via a dedicated email address. Overall, the website is professional, trustworthy, and well-maintained, reflecting a mature enterprise with a strong market position. Strategic recommendations include enhancing privacy compliance with cookie consent, publishing security policies, and implementing a vulnerability disclosure program to further strengthen security culture and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching totalplay.com.mx

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
75
DNS health
85
Network security
100
GDPR outside view
35
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Totalplay operates in the competitive Mexican telecommunications market, leveraging its affiliation with Grupo Salinas to maintain a large-scale infrastructure and extensive service offerings. The company’s competitive advantages include its high-speed symmetric internet, integrated streaming apps, and innovative TV solutions with Alexa integration. Revenue streams primarily come from residential subscriptions, business solutions, and value-added services such as Club Totalplay Wifi and addressable TV advertising. The target customer segments span residential users seeking premium internet and TV services, small to medium businesses requiring connectivity solutions, and government entities needing managed telecom services. The partnership ecosystem includes recruitment services (Reclutalia), consumer protection agencies (Profeco), and investor relations platforms, indicating a well-rounded operational and compliance framework. Growth indicators include active marketing campaigns, customer testimonials, and continuous service innovation.

Security posture

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and no detected exposure of sensitive data. The use of secure forms with validation and absence of vulnerable libraries further supports this assessment. However, the lack of a publicly available security policy and vulnerability disclosure program represents a compliance gap and potential risk in incident handling transparency. GDPR compliance indicators are minimal, and no cookie consent mechanism is present, which could expose the company to regulatory scrutiny. The presence of an incident response contact email is a positive indicator of security culture. Overall, the security maturity is good but can be enhanced by formalizing policies and improving privacy compliance.

Recommendations

  1. Implement a visible cookie consent banner and detailed cookie policy to comply with privacy regulations.
  2. Publish a comprehensive security policy and incident response plan accessible to users.
  3. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance GDPR compliance by providing explicit statements and user rights information.
  5. Increase transparency on data retention policies and user data handling practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Totalplay Telecomunicaciones S.A.P.I de C.V.
Description
Proveedor mexicano de servicios de telecomunicaciones que ofrece internet simétrico, televisión por cable con aplicaciones integradas, telefonía digital y soluciones empresariales.
Key services
Internet simétrico, Totalplay TV, Telefonía digital, Club Totalplay Wifi, Servicios empresariales y para negocios
Content quality
good
Branding
consistent

Technology

Stack
jQuery 3.5.1, Bootstrap, OwlCarousel, Google Analytics, TikTok Pixel, Amazon Ads Pixel, Microsoft Bing UET, Facebook Pixel, Google Tag Manager, Clarity (Microsoft), Cariai Chatbot
Frameworks
Bootstrap
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure forms with validation

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, TikTok Analytics, Facebook Analytics, Bing UET, Twitter Analytics
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Amazon Ads, AppNexus (adnxs.com)
Tracking pixels
TikTok Pixel, Facebook Pixel, Microsoft Bing UET, Twitter Universal Website Tag, Clarity (Microsoft)
Marketing tools
Cariai Chatbot
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive elements.
  2. Strong presence of tracking and advertising pixels indicating extensive marketing efforts.
  3. Multiple contact channels including phone numbers and contact forms are clearly presented.
  4. Privacy policy and terms of service are present but cookie consent mechanism is missing.
  5. Security headers and HTTPS are properly implemented, indicating good security posture.
  6. Business information is transparent and consistent with a large Mexican telecommunications company.
  7. Social media presence is strong with official accounts linked.
  8. No signs of WAF or content blocking detected.
Technical notes

Notes

The website is built on a solid technical foundation using jQuery and Bootstrap frameworks, ensuring responsive design and accessibility. Integration of multiple analytics and advertising technologies indicates a sophisticated marketing infrastructure. Performance is moderate with deferred loading of scripts and optimized assets. The site uses modern security headers and enforces HTTPS, contributing to a secure user experience. Technical debt appears minimal, though opportunities exist to streamline third-party scripts and enhance privacy compliance mechanisms. No CMS is explicitly detected, suggesting a custom or proprietary platform. Hosting provider details are not evident from the HTML content. Overall, the technical implementation supports business goals effectively with room for modernization in privacy and security transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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