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Security report for totally247.co.uk

totally247 Ltd · Telecommunications · United Kingdom

Partial score · DNS & email only

69/100

0–100, higher is better. How it is calculated

totally247 Ltd is a UK-based telecommunications service provider specializing in 24/7 inbound call centre and telephone answering services. Operating from Peterborough with an 80-seat control centre, the company offers a broad portfolio including job deployment, emergency engineer callouts, diary management, receptionist services, and lift entrapment handling. Their proprietary technology platform integrates multiple third-party systems to deliver efficient and rapid response services. The website reflects a professional business with clear contact information and corporate responsibility documents, positioning totally247 as a reliable service provider in its niche. Technically, the website employs modern JavaScript libraries such as jQuery, Google Analytics, Google Tag Manager, and a live chat solution from Comm100, hosted via Amazon CloudFront. The site is mobile-optimized with good SEO practices but lacks explicit privacy and cookie policies or consent mechanisms, which is a compliance gap. Security headers are not detected, and WHOIS data for the domain is unavailable due to a Nominet error, which raises some concerns about domain registration legitimacy. Security posture is moderate with HTTPS implied but missing advanced security headers and policies. No vulnerabilities or exposed sensitive data were found in the HTML content. The absence of privacy and cookie policies and the WHOIS data issue reduce overall trust. The website content is safe, professional, and targeted at business customers needing outsourced call handling services. Overall, totally247 presents a credible business with a solid service offering and technical infrastructure but should improve transparency around privacy, security policies, and domain registration details to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching totally247.co.uk

This scan found 18 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Email security
85
DNS health
60
Network security
100
GDPR outside view
35
Average
69

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

totally247 operates in the telecommunications sector, focusing on outsourced call centre and telephone answering services with a technology-driven approach. Their competitive advantage lies in their proprietary platform and 24/7 operational model, supporting complex job deployment and emergency response tasks. The business model is service-oriented, targeting organizations requiring reliable call handling and task management. Revenue streams likely include service contracts and technology integration fees. The company targets UK-based businesses across various sectors needing call centre support. Growth indicators include investment in internal development and linked corporate responsibility initiatives. The partnership ecosystem includes a client login portal hosted on a related domain. Strategic observations suggest a focus on technology integration and operational excellence to maintain market position.

Security posture

The website demonstrates a moderate security maturity level with HTTPS usage and no visible exposure of sensitive data. However, the absence of security headers such as Content Security Policy, HSTS, and X-Frame-Options reduces defense-in-depth. No explicit security policies or incident response contacts are published, indicating gaps in compliance and readiness. The use of multiple third-party analytics and chat scripts without visible cookie consent mechanisms raises privacy compliance concerns under GDPR. The WHOIS lookup failure and domain registration irregularities further impact trust. Overall, the security culture appears functional but would benefit from formalized policies, improved header configurations, and transparent privacy practices to meet modern standards.

Recommendations

  1. Implement and publish comprehensive privacy and cookie policies with explicit user consent mechanisms to ensure GDPR compliance.
  2. Add and configure essential security headers including Content Security Policy, HSTS, X-Frame-Options, and X-XSS-Protection to enhance site security.
  3. Publish a security incident response policy and provide dedicated contact channels (e.g., security@ or abuse@ emails) to improve incident handling transparency.
  4. Conduct a domain registration audit to resolve WHOIS inconsistencies and ensure domain legitimacy and trustworthiness.
  5. Improve accessibility features and conduct regular security audits of third-party scripts to reduce potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
totally247 Ltd
Registration number
05830907
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
totally247 Ltd
Description
Based in Peterborough, totally247 operates an 80 seat live call handling and task management control centre providing 24/7 call handling solutions including inbound reception calls, receptionist services, diary management, job deployment, help desk, service desk, mail order entry, media response and emergency engineer callouts. They have an internal development team creating a flexible platform integrating telecoms technology and third party systems.
Key services
24/7 inbound call handling, Job deployment and emergency engineer callouts, Diary management, Receptionist and message taking, Lift entrapment emergency handling
Content quality
good
Branding
consistent

Technology

Stack
jQuery 3.4.1, Google Analytics, Google Tag Manager, Comm100 Live Chat, Diginius Analytics, Slick Slider
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
70/100
Good practices seen
  • HTTPS usage implied by URL (https://)
  • No exposed sensitive data in HTML
  • Forms use POST method

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Diginius Analytics
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
Diginius Analytics
Marketing tools
Diginius Analytics
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. WHOIS data is unavailable due to domain naming rules error from Nominet.
  3. Contact information is clearly provided including phone, email, physical address, and contact form.
  4. No explicit privacy, cookie, or terms of service policies found on the site.
  5. Multiple analytics and tracking scripts are used without visible cookie consent mechanisms.
  6. Website content is business-focused, professional, and safe for general audiences.
  7. Security headers and explicit security policies are missing or not detectable.
  8. Company registration number is displayed in footer, adding trust.
  9. Modern Slavery Statement and Carbon Reduction Plan documents are linked, indicating some corporate responsibility efforts.
Technical notes

Notes

The website uses a modern but straightforward technology stack including jQuery, Google Analytics, Google Tag Manager, and a live chat solution from Comm100, delivered via Amazon CloudFront CDN. The site is mobile responsive with good SEO meta tags and structured navigation. Performance is moderate with asynchronous script loading. No CMS is detected, suggesting a custom or static site architecture. Technical debt appears low but the absence of security headers and privacy compliance features indicates areas for modernization. Hosting on a reputable CDN provider supports scalability and availability. Opportunities exist to enhance accessibility and implement advanced security configurations to reduce technical risks impacting business continuity.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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