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Security report for tidio.com

Tidio · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, Email security and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Tidio is a technology company specializing in AI-driven customer service solutions, including live chat, help desk software, and automation tools. Positioned as a trusted provider with over 300,000 business users, Tidio offers a comprehensive platform that integrates AI agents like Lyro to automate up to 67% of customer interactions across multiple channels. Their market presence spans ecommerce, fintech, education, and travel sectors, emphasizing scalability and multilingual support. Technically, Tidio employs a modern web infrastructure based on Next.js and React, with integrations of various analytics and marketing tools such as Google Tag Manager, Amplitude, and Cookiebot. The platform supports multiple operating systems and devices, ensuring excellent mobile optimization and accessibility. Hosting appears to leverage Cloudflare and AWS services, contributing to fast performance and robust security. From a security perspective, Tidio demonstrates strong practices including HTTPS enforcement, SOC 2 certification, and comprehensive cookie consent mechanisms aligned with GDPR and CCPA. No critical vulnerabilities or exposed sensitive data were detected. However, the site could enhance its security posture by publishing an incident response policy and a security.txt file. Overall, Tidio presents a low-risk profile with a high level of professionalism, technical maturity, and compliance. Strategic recommendations include improving transparency around incident response and data protection officer contacts to further build trust and compliance assurance.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No DMARC record found

      DMARC provides email authentication and reporting

      What to do: Add DMARC record: "v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com"

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching tidio.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
45
Email security
65
DNS health
85
Network security
100
GDPR outside view
95
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Tidio holds a strong market position as a leading AI-powered customer service platform, targeting medium-sized businesses across diverse industries such as ecommerce and fintech. Their competitive advantage lies in integrating AI automation with live chat and help desk functionalities, enabling significant efficiency gains for support teams. Revenue streams likely include subscription plans ranging from free to enterprise levels, with additional offerings like premium plans and AI extensions. The company maintains an extensive partnership ecosystem, including integrations with major platforms like Shopify, WordPress, and Hubspot, and utilizes multiple marketing and analytics tools to optimize customer acquisition and retention. Their content strategy includes rich resources such as case studies, ebooks, and webinars, supporting customer education and engagement. These factors collectively indicate a well-rounded, growth-oriented business model with strong customer trust and brand consistency.

Security posture

Tidio exhibits a mature security posture with enforced HTTPS, presence of key security headers, and adherence to data protection regulations such as GDPR and CCPA. The use of SOC 2 certification further underscores their commitment to security and compliance. The cookie consent framework provides granular user control over data collection, enhancing privacy compliance. No immediate vulnerabilities or security misconfigurations were identified in the website content or scripts. However, the absence of a public incident response policy and security.txt file suggests room for improvement in transparency and vulnerability management. The company’s security culture appears proactive, but formalizing incident response communication channels would strengthen readiness and stakeholder confidence.

Recommendations

  1. Publish a dedicated incident response policy and provide clear contact channels for security issues.
  2. Implement and expose a security.txt file to facilitate responsible vulnerability disclosure.
  3. Enhance visibility of data protection officer contact information to comply with privacy regulations.
  4. Regularly review and update third-party libraries and scripts to mitigate potential vulnerabilities.
  5. Maintain and communicate ongoing compliance efforts to reinforce customer trust and regulatory adherence.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Tidio
Description
Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.
Key services
AI customer service agent (Lyro), Live Chat, Help Desk, Flows (automation), Ticketing system
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, Google Tag Manager, Amplitude, Cookiebot, Cloudflare (likely for hosting and CDN)
Frameworks
Next.js
Platforms
Web, Android, iOS, Windows, Mac
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with granular controls
  • SOC 2 certification
  • No exposed sensitive data found

Analytics and tracking

Services
Google Analytics, Amplitude, ProfitWell, Clarity
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google DoubleClick, Facebook Ads, Liveintent, StackAdapt, TikTok
Tracking pixels
Amplitude, ProfitWell, Clearbit, Cookiebot, Clarity, Kiflo
Marketing tools
Amplitude, ProfitWell, Kiflo
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Comprehensive cookie consent mechanism with granular controls
  2. Strong presence of customer testimonials and case studies
  3. Multiple integrations and platform support
  4. Use of modern web technologies and frameworks
  5. Good SEO and accessibility practices
  6. No critical security issues detected
Technical notes

Notes

The website is built on a modern, performant technology stack featuring Next.js and React, ensuring fast load times and excellent mobile responsiveness. Integration with multiple analytics and marketing platforms indicates a mature digital infrastructure. Hosting appears to be managed via Cloudflare and AWS, providing scalability and security benefits. The site demonstrates good SEO practices with comprehensive meta tags, Open Graph data, and structured JSON-LD schema. Accessibility features are present, supporting a broad user base. Technical risks are minimal, with no visible outdated or vulnerable components. Opportunities exist to further enhance security transparency and incident management capabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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