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Security report for ticketsearch.com

TicketSearch · Technology · Australia

Medium risk. 8 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

62/100

Risk levelMedium

0–100, higher is better. How it is calculated

TicketSearch is an established Australian-based enterprise providing a comprehensive SaaS platform for event ticketing, box office management, CRM, and fundraising. The company serves a global market with presence in over 20 countries and thousands of venues, offering tiered plans to accommodate small businesses to large organizations. Their platform integrates with major payment gateways and marketing tools, supporting seamless event management and customer engagement. Technically, the website employs modern JavaScript libraries, tracking pixels, and integrates with third-party services such as Facebook Pixel, Google Analytics, and Zoom API, reflecting a mature digital infrastructure. Security posture is solid with HTTPS enforcement and PCI-DSS certification, though improvements like DNSSEC and explicit security policies are recommended. Overall, the website is professional, well-branded, and trustworthy, with comprehensive content and good user experience.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching ticketsearch.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
30
Email security
80
DNS health
75
Network security
100
GDPR outside view
35
Average
62

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TicketSearch holds a strong market position as a versatile ticketing solution with a broad feature set including social media integration, dynamic pricing, and CRM capabilities. Their business model relies on per-ticket fees and subscription tiers, targeting event organizers, venues, and promoters globally. The company demonstrates growth through continuous feature releases and regional partnerships. Their ecosystem includes regional partner domains and a dedicated backend service domain, supporting scalability and localized service delivery. Testimonials and certifications enhance credibility, while integration with marketing and analytics tools supports data-driven growth strategies.

Security posture

The security maturity of TicketSearch is moderate to good. The site uses HTTPS and has domain registration protections in place. PCI-DSS compliance indicates strong payment security controls. However, the absence of DNSSEC, security.txt, and public incident response contacts are gaps. No vulnerabilities or exposed sensitive data were detected in the content. The site uses secure forms and modern tracking scripts. Recommendations include enabling DNSSEC, publishing security policies, and implementing cookie consent mechanisms to improve compliance and security transparency.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish a security policy and incident response contact information to improve transparency and readiness.
  3. Implement a cookie consent banner to comply with privacy regulations and improve user trust.
  4. Regularly audit third-party scripts and tracking pixels to minimize privacy risks.
  5. Consider adding a dedicated privacy policy page with detailed data retention and processing information.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TicketSearch
Description
TicketSearch is a powerful event ticketing, box office management, CRM and fundraising solution providing organisations of any size the tools and support to sell tickets, memberships, merchandise, gift vouchers, subscriptions and manage customer relations.
Key services
Event ticketing, Box office management, CRM, Fundraising, Memberships, Merchandise sales, Gift vouchers, Subscriptions, Social media integration, Payment processing
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Facebook Pixel, Google Analytics (GA4), Flickity carousel, Mailchimp integration, Stripe, PayPal, Apple Pay, Google Pay, Zoom API
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited, clientTransferProhibited, clientUpdateProhibited
  • PCI-DSS compliance
  • No DNSSEC enabled (recommend enabling)

Analytics and tracking

Services
Google Analytics (GA4), Facebook Pixel
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Facebook Pixel, Google AdWords Pixel
Marketing tools
Mailchimp, Facebook Pixel, Google AdWords
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia.
  2. Strong focus on event ticketing with multiple tiered plans.
  3. Good integration with payment gateways and marketing tools.
  4. No explicit privacy or cookie policy page found, but terms and GDPR documents are available.
  5. No visible security.txt or incident response info.
  6. WHOIS data shows domain is stable and not privacy protected.
  7. Social media presence is strong and consistent.
  8. No suspicious or malicious indicators detected.
Technical notes

Notes

The website is built with modern web technologies including asynchronous JavaScript loading, integration with Facebook Pixel, Google Analytics (GA4), and Flickity for carousels. It uses Amazon Registrar for domain registration and likely AWS for hosting/DNS. The site is mobile-optimized with responsive design and accessibility considerations. Performance is moderate with some lazy loading of images and fonts. The site lacks a CMS indication but uses custom scripts and APIs for Zoom and payment gateways like Stripe and PayPal. Technical risks are low but could be improved by enabling DNSSEC and optimizing third-party script usage.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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