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Security report for telus.com

TELUS · Telecommunications · Canada

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

TELUS is a leading Canadian telecommunications company offering a broad range of services including mobile phone plans, PureFibre Internet, TV and entertainment, smart home security, and health services. The company targets both consumers and businesses across Canada, leveraging a strong brand and extensive network infrastructure. The website reflects TELUS's market position with professional design, comprehensive content, and clear navigation. Technically, the site uses modern frameworks such as React and Next.js, integrates Adobe Launch and Google Tag Manager for analytics and marketing, and delivers content optimized for performance and mobile devices. Security posture is strong with HTTPS enforced and no visible vulnerabilities, although explicit security headers should be confirmed. Privacy and cookie policies are comprehensive and GDPR compliant, supporting TELUS's commitment to data protection. WHOIS data is not publicly available, likely due to privacy protection, but the domain and website legitimacy are high given the brand and content quality. Overall, TELUS demonstrates a mature digital presence with robust business credibility and technical implementation.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching telus.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
30
Email security
82
DNS health
85
Network security
100
GDPR outside view
88
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TELUS operates in the telecommunications and technology sectors, serving a large Canadian customer base with consumer and business services. Its business model includes selling mobile devices, internet plans, TV bundles, and health-related digital services. TELUS maintains competitive advantages through its PureFibre network, extensive product portfolio, and strong brand recognition. The company leverages partnerships and wholesale solutions to expand its ecosystem. Growth indicators include ongoing promotional campaigns and exclusive offers featured prominently on the website. TELUS's strategic focus on health and smart home security services indicates diversification beyond traditional telecom. The company’s operations are supported by a professional digital infrastructure and a comprehensive marketing and analytics ecosystem.

Security posture

TELUS exhibits a strong security posture with HTTPS enforced site-wide and no exposed sensitive data in the HTML content. The use of Adobe Launch and Google Tag Manager is standard for analytics but requires ongoing monitoring for privacy compliance. No explicit security.txt or incident response contact was found, which could be improved to enhance transparency and readiness. The absence of visible vulnerable libraries and the presence of privacy and cookie policies indicate good compliance practices. However, explicit confirmation of security headers such as Content-Security-Policy and X-Frame-Options is recommended. Overall, TELUS demonstrates a mature security culture appropriate for a large telecommunications provider but could benefit from publishing more detailed security and incident response information.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and confirm security headers like CSP, X-Frame-Options, and X-Content-Type-Options.
  3. Establish and publicize a vulnerability disclosure program or security.txt file.
  4. Enhance visibility of data protection officer contact information to support GDPR compliance.
  5. Regularly audit third-party scripts and libraries for vulnerabilities and privacy compliance.

Contact details published on the site

Addresses
Legal name
TELUS Communications Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
TELUS
Description
TELUS provides phones, internet, TV, and health services on Canada's most-awarded network, offering plans, devices, and connectivity solutions.
Key services
Mobile phone plans and devices, PureFibre Internet, TV & Entertainment services, Smart Home Security, Health services including virtual healthcare
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Adobe Launch (Adobe DTM), Google Tag Manager, WebP images, CSS Modules
Frameworks
React, Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of secure cookies (implied)
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, Adobe Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe DTM
Marketing tools
Adobe Launch, Google Analytics (implied via GTM)
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. No signs of phishing or malware.
  3. Strong brand presence and professional design.
  4. Comprehensive product and service offerings.
  5. Use of modern web technologies and analytics.
  6. Privacy and cookie policies are present and detailed.
  7. No direct contact emails or phone numbers found in the HTML snippet, but contact forms and support pages exist.
  8. No security.txt or explicit vulnerability disclosure page found.
  9. No explicit data protection officer contact found.
Technical notes

Notes

The website is built on a modern React and Next.js framework, ensuring fast performance and good SEO optimization. It uses Adobe Launch for tag management and Google Tag Manager for analytics, indicating a sophisticated marketing and data collection setup. The site is mobile-optimized with responsive design and accessibility considerations. Images are delivered in WebP format for performance. The CMS appears to be a proprietary or custom-built solution (site-builder-v2). Hosting details are not explicit but likely managed by TELUS or a trusted CDN provider. Overall, the technical infrastructure supports a high-quality user experience with opportunities to enhance security header implementation and incident response readiness.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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