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Security report for tellq.io

Baltnetos komunikacijos, UAB · Technology · Lithuania

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Tellq.io is a technology company offering a multi-channel customer support platform designed to streamline communication across email, chat, phone, and SMS. The platform targets businesses seeking to improve customer service efficiency and team collaboration. The website presents a professional and consistent brand image with clear descriptions of key services such as multi-channel inbox, communication history, notifications, analytics, and teamwork features. The company is based in Lithuania and has been operational since 2016, supported by transparent WHOIS data matching the website's company information. Technically, the website leverages modern web technologies including Cloudflare DNS, JavaScript frameworks, and Facebook SDK for customer chat and tracking. The site is mobile optimized with good SEO and accessibility basics, though some improvements are possible. Security posture is solid with HTTPS enforced and domain transfer protections, but lacks DNSSEC and explicit security headers. Privacy compliance is partial, with a privacy policy present but no cookie consent mechanism detected. Overall, the security posture is moderate with room for improvement in security headers, DNSSEC, and incident response transparency. The business credibility is strong given the certifications and clear company information. The site is not blocked by WAF or security challenges, allowing full content analysis. Strategic recommendations include enhancing security headers, enabling DNSSEC, implementing cookie consent, and publishing vulnerability disclosure policies to improve trust and compliance.

Scanned

This is an earlier scan of tellq.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching tellq.io

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
85
DNS health
80
Network security
100
GDPR outside view
53
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Tellq.io operates in the technology sector providing SaaS solutions for customer support and sales communication. Its business model focuses on offering a unified platform for multi-channel communication, targeting medium to large enterprises. The company emphasizes enterprise-grade features such as ISO 20000 certification, high SLA, and 24/7 support, positioning itself as a reliable partner for businesses requiring robust customer service tools. The early access call to action suggests a growth phase with active user acquisition. Partnerships with Balt.net indicate a supportive ecosystem. The platform's integration capabilities via API and focus on analytics provide competitive advantages in operational efficiency and customer satisfaction.

Security posture

The website demonstrates a moderate security maturity level with HTTPS enforced and domain transfer protections in place. However, the absence of DNSSEC and security headers such as Content Security Policy and HSTS reduces the overall security robustness. No incident response or vulnerability disclosure policies are published, limiting transparency and preparedness for security events. The use of Facebook SDK introduces moderate user tracking, which requires careful privacy management. The lack of a cookie consent mechanism may expose the company to GDPR compliance risks. Overall, the security posture is adequate but requires enhancements to meet higher enterprise security standards.

Recommendations

  1. Enable DNSSEC on the tellq.io domain to improve DNS security and prevent spoofing.
  2. Implement comprehensive security headers including CSP, HSTS, X-Frame-Options, and X-XSS-Protection.
  3. Add a cookie consent banner to comply with GDPR and other privacy regulations.
  4. Publish an incident response plan and vulnerability disclosure policy to enhance transparency and trust.
  5. Review third-party scripts like Facebook SDK for privacy impact and consider alternatives or user opt-in mechanisms.

Contact details published on the site

Addresses
Legal name
Baltnetos komunikacijos, UAB
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Baltnetos komunikacijos, UAB
Description
Tellq Multi is a new communication platform for multi-channel customer support and sales via email, chat, phone, and SMS.
Key services
Multi-channel inbox, Communication history tracking, Notifications with templates, Analytics and insights, Team collaboration features
Content quality
good
Branding
consistent

Technology

Stack
Cloudflare DNS, JavaScript, SVG graphics, Facebook SDK, Custom chat widget
Frameworks
AOS (Animate On Scroll), React (implied by class names and script), Cloudflare services
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Client transfer prohibited domain status
  • Use of Cloudflare DNS
  • Secure form with required fields and validation

Analytics and tracking

Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Facebook SDK
Marketing tools
Facebook customer chat
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website offers a multi-channel customer support platform with enterprise features.
  2. Clear calls to action for early access sign-up.
  3. No cookie consent mechanism found, which may impact GDPR compliance.
  4. WHOIS data is transparent and consistent with business identity.
  5. Use of Cloudflare DNS but DNSSEC not enabled.
  6. Security headers not explicitly detected in HTML content.
  7. Facebook SDK used for customer chat and tracking.
  8. No visible incident response or vulnerability disclosure information.
Technical notes

Notes

The website uses a modern tech stack with Cloudflare DNS services, JavaScript frameworks (likely React), and AOS for animations. Hosting appears to be via Cloudflare CDN, contributing to moderate performance and good mobile optimization. The site includes SVG graphics and custom chat widgets integrated via external scripts. SEO is supported by proper meta tags and structured content. However, no CMS is explicitly detected, suggesting a custom or static site build. Accessibility is basic but could be improved with ARIA roles and better keyboard navigation support. The absence of DNSSEC and security headers indicates technical debt in security configuration. Overall, the technical infrastructure is solid but can benefit from security and privacy enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 68/100Medium33 findingsView report
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