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Security report for tawk.to

tawk.to · Technology · United States

Medium risk. 9 critical or high findings in DNS health, Security headers and 2 other checks.

Security score

56/100

Risk levelMedium

0–100, higher is better. How it is calculated

tawk.to is a well-established SaaS company founded in 2013, providing free live chat software and related customer engagement tools to businesses worldwide. The company holds a strong market position as a leading free live chat provider, offering additional services such as virtual assistants and AI-powered chat assistance. Their website is professionally designed using WordPress and Elementor, featuring multi-language support and clear navigation. The technical infrastructure includes modern analytics and marketing integrations, ensuring effective user tracking and engagement. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response information are lacking. Overall, the website demonstrates a mature digital presence with good business credibility and trust indicators.

Scanned

This is an earlier scan of tawk.to. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • Critical

      DNS Resolution Failed

      Unable to resolve domain A records

      What to do: Verify domain is properly configured and not expired

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching tawk.to

This scan found 26 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
35
Email security
75
DNS health
0
Network security
100
GDPR outside view
53
Average
56

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

tawk.to operates in the technology sector, targeting businesses seeking customer support and engagement solutions. Their business model is primarily SaaS-based, offering free software to attract users and monetizing through value-added services like hiring chat agents and virtual assistants. The company leverages a broad partnership ecosystem and maintains active marketing and analytics strategies. Their competitive advantage lies in offering a comprehensive free product with scalable paid options. Growth indicators include recent AI feature introductions and extensive educational resources. The company maintains consistent branding and a professional online presence, supporting its large user base and market leadership.

Security posture

The website exhibits a solid security foundation with HTTPS, security headers, and no visible exposure of sensitive data. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program indicates room for improvement in transparency and preparedness. The use of modern analytics and marketing tools suggests extensive user tracking, which should be balanced with enhanced privacy compliance measures. Overall, the security maturity is good but could be elevated by formalizing policies and providing clear security contacts.

Recommendations

  1. Publish a comprehensive security policy page detailing security practices and commitments.
  2. Establish and publicize an incident response and vulnerability disclosure program with clear contact channels.
  3. Enhance privacy compliance by improving cookie consent mechanisms and transparency about data retention.
  4. Add accessibility improvements to meet higher standards for users with disabilities.
  5. Provide more direct contact information such as company phone numbers or support emails to improve trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
tawk.to
Description
tawk.to is 100% free live chat software to monitor and chat with visitors on your website or from a free customizable page.
Key services
Live Chat, Knowledge Base, Contacts (CRM), Chat Pages, AI Assist, Hire Chat Agents, Hire Virtual Assistants
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, Heap Analytics, Swiper, Font Awesome
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Heap Analytics, Google Analytics (via GTM), Facebook Analytics
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Google Ads, Twitter Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Heap Analytics
Marketing tools
Facebook Pixel, LinkedIn Insight Tag
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website uses WordPress with Elementor for content management and design.
  2. Strong integration of marketing and analytics tools.
  3. Clear navigation with multi-language support.
  4. Offers free live chat software with additional paid services.
  5. No exposed security vulnerabilities detected in HTML content.
  6. No direct company phone or email contacts found on homepage; contact form available.
  7. No explicit security or incident response policies published.
  8. Good SEO and social media presence.
Technical notes

Notes

The website is built on WordPress with Elementor, leveraging a modern tech stack including jQuery, Font Awesome, and various analytics/tracking services. Performance is moderate with good mobile optimization and SEO practices. The infrastructure appears cloud-hosted though the provider is not explicitly identified. Technical debt is minimal, but opportunities exist to improve accessibility and formalize security-related content. The integration of multiple marketing and analytics tools indicates a mature digital marketing strategy, balanced with the need for enhanced privacy controls.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium28 findingsView report
  2. 70/100 +10Medium28 findingsView report
  3. 60/100Medium27 findingsView report
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