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Security report for tawk.to

tawk.to · Technology · United States

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

tawk.to is a leading provider of free live chat software and customer communication tools, serving millions of businesses worldwide. The company offers a comprehensive platform including live chat, ticketing, knowledge base, CRM, chat pages, and AI-powered assistance. Their freemium business model allows users to access full software capabilities for free while monetizing through optional paid chat agent services. Technically, the website is built on WordPress with Elementor, leveraging Cloudflare CDN and Google Cloud hosting for performance and scalability. The site is well-optimized for SEO, mobile, and accessibility, with rich content and clear navigation. Security posture is solid with valid SSL and basic security headers, though improvements like enabling HSTS and DNSSEC are recommended. Privacy compliance is partially addressed with a comprehensive privacy policy but lacks cookie consent mechanisms. Overall, tawk.to demonstrates a mature digital presence with strong market positioning and trustworthy branding.

Scanned

This is an earlier scan of tawk.to. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching tawk.to

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
35
Email security
50
DNS health
85
Network security
100
GDPR outside view
25
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

tawk.to holds a dominant market position as the #1 most widely used live chat software globally, capturing over 35% of the live chat market. Their business model focuses on providing free software to attract a large user base, monetizing via value-added services such as hiring professional chat agents. The platform targets businesses of all sizes seeking to improve customer engagement and support. The company maintains a global distributed team and emphasizes diversity and inclusion. Their ecosystem includes developer resources, community forums, and status monitoring, enhancing customer support and engagement. Partnerships and integrations with major platforms and marketing tools further strengthen their market reach. Growth indicators include over 3 billion monthly interactions and a 98% customer satisfaction score.

Security posture

The website employs HTTPS with a valid SSL certificate issued by a trusted authority, ensuring encrypted communication. Security headers like X-Content-Type-Options are present, but HSTS is disabled, which reduces protection against protocol downgrade attacks. DNSSEC is not enabled, leaving DNS queries vulnerable to spoofing. No vulnerable or weak cipher suites were detected, and no exposed sensitive data or vulnerable libraries were found in the HTML content. However, the absence of a published security policy, incident response plan, or security.txt file indicates limited transparency in security governance. Contact information for security incidents is not publicly available. Overall, the security posture is good but could be enhanced by adopting additional best practices and transparency measures.

Recommendations

  1. Enable HTTP Strict Transport Security (HSTS) with a positive max-age and includeSubDomains to enforce HTTPS and prevent downgrade attacks.
  2. Implement DNSSEC to secure DNS resolution and prevent DNS spoofing or cache poisoning.
  3. Add a cookie consent banner or mechanism to comply fully with GDPR and other privacy regulations.
  4. Publish a dedicated security policy and incident response information, including contact channels for security issues.
  5. Create and host a security.txt file to facilitate responsible vulnerability disclosure and improve security transparency.
Technical notes

Notes

The website is built on a modern and widely supported technology stack including WordPress CMS with Elementor page builder, jQuery, and various third-party plugins for enhanced functionality. Hosting is provided via Cloudflare CDN and Google Cloud infrastructure, ensuring fast content delivery and scalability. Performance metrics indicate fast load times and good mobile optimization. SEO is well addressed with proper meta tags, Open Graph, and Twitter Card metadata. Accessibility features are present, and the site uses Google Fonts and other external resources efficiently. No technical debt or deprecated technologies were detected. The site integrates multiple analytics and marketing tools such as Heap Analytics, Facebook Pixel, and LinkedIn Insight Tag, enabling comprehensive user behavior tracking and marketing optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium28 findingsView report
  2. 70/100 +14Medium28 findingsView report
  3. 56/100Medium32 findingsView report
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