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Security report for tawk.help

tawk.to · Technology · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

67/100

Risk levelMedium

0–100, higher is better. How it is calculated

tawk.to is a technology company providing 100% free live chat software and related customer engagement tools, including knowledge base, CRM contacts, chat pages, and AI-assisted chat responses. The company operates a freemium SaaS business model with additional paid services such as hiring chat agents and virtual assistants. The website is professionally designed, well-structured, and targets businesses and website owners seeking to enhance customer support and engagement. Technically, the site is built on WordPress with Elementor and integrates multiple modern analytics and marketing tools, demonstrating a mature digital infrastructure. Security posture is strong with HTTPS, security headers, and no visible vulnerabilities, though explicit security policies and incident response information are not published. Overall, the site is trustworthy, compliant with privacy regulations, and provides a good user experience.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching tawk.help

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
35
Email security
75
DNS health
80
Network security
100
GDPR outside view
53
Average
67

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

tawk.to holds a strong market position as a leading free live chat software provider with a diversified service portfolio including AI Assist and virtual assistant hiring. The business model leverages a freemium approach, attracting a broad user base while monetizing through value-added services. The company targets SMEs and enterprises seeking cost-effective customer engagement solutions. Their partnership ecosystem includes community and developer platforms, enhancing user support and integration capabilities. The website content and structure reflect a professional and consistent brand image, supporting growth and customer trust.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, presence of key security headers, and no exposed sensitive data. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program indicates room for improvement in transparency and preparedness. The use of third-party scripts and analytics is extensive but appears well-managed. No critical vulnerabilities or security issues were detected in the content or technical configuration.

Recommendations

  1. Publish a dedicated security policy and incident response information to enhance transparency and trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Enhance accessibility features to improve compliance and user experience for all users.
  4. Regularly audit third-party scripts and dependencies to mitigate potential vulnerabilities.
  5. Provide direct security contact channels such as security@ or abuse@ email addresses.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
tawk.to
Description
tawk.to is 100% free live chat software to monitor and chat with visitors on your website or from a free customizable page.
Key services
Live Chat Software, Knowledge Base, Contacts (CRM), Chat Pages, AI Assist, Hire Chat Agents, Hire Virtual Assistants
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, jQuery, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, Heap Analytics, Tawk.to Chat Widget
Frameworks
Elementor
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Secure forms with CSRF tokens (implied by WordPress)

Analytics and tracking

Services
Heap Analytics, Google Analytics (implied via GTM)
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads, Twitter Ads, Facebook Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Heap Analytics
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a professional SaaS platform offering free live chat and related services.
  2. Content is rich with clear navigation and multiple service offerings.
  3. Strong use of modern web technologies and marketing analytics.
  4. No signs of blocking or WAF interference.
  5. No direct contact emails or phone numbers publicly displayed; contact primarily via forms and support pages.
  6. No explicit security or incident response policies published on main site.
  7. Good SEO and social media integration.
Technical notes

Notes

The website is built on WordPress CMS using the Elementor framework, leveraging modern JavaScript libraries such as jQuery and integrating multiple analytics and marketing tools including Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, and Heap Analytics. The site is mobile-optimized with good SEO practices and moderate performance. Hosting details are not explicit but likely cloud-based. The technical stack is modern and well-maintained, though some custom CSS and JavaScript are used for UI enhancements. No deprecated or vulnerable libraries were detected in the provided content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium28 findingsView report
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