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Security report for surfly.com

Surfly · Technology · N/a

Medium risk. 2 critical or high findings in GDPR outside view.

Security score

59/100

Risk levelMedium

0–100, higher is better. How it is calculated

Surfly is a technology company specializing in universal co-browsing software that enables real-time web collaboration without requiring code changes or downloads. Their platform targets product, sales, and service teams across industries such as insurance, banking, healthcare, and enterprise e-commerce. Surfly positions itself as a market leader with over 3,000 organizations using its technology, emphasizing ease of integration and universal applicability. Technically, the website is built on modern web technologies including Webflow CMS, jQuery, and Swiper.js, with integrations for analytics and cookie consent management. However, a critical security issue is the invalid SSL certificate and lack of TLS protocol support, which significantly impacts the security posture. The company demonstrates strong compliance with industry standards including ISO 27001, SOC, and HIPAA, and provides comprehensive privacy and cookie policies with consent mechanisms. Overall, Surfly presents a professional and trustworthy digital presence but must urgently address SSL and TLS issues to ensure secure communications and maintain trust.

Scanned

This is an earlier scan of surfly.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching surfly.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
50
Security headers
60
Email security
50
DNS health
50
Network security
100
GDPR outside view
43
Average
59

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Surfly operates a SaaS business model offering co-browsing APIs and integrations with major CRM and contact center platforms such as NICE, Salesforce, Cisco, Zendesk, and Intercom. Their competitive advantage lies in universal co-browsing technology that requires no website changes, enabling rapid deployment and customization. The company targets medium to large enterprises with complex legacy infrastructures, providing solutions that enhance customer engagement and sales efficiency. Surfly's ecosystem includes partnerships with recruitment and technology providers, and their marketing emphasizes security certifications and client testimonials. The absence of direct contact emails or phone numbers suggests a focus on digital lead capture via forms. The company maintains a strong content strategy with case studies, blogs, and comprehensive documentation, supporting growth and customer education.

Security posture

Surfly demonstrates a mature security culture with adherence to ISO 27001, SOC, and HIPAA standards, indicating robust data management and compliance frameworks. Security headers such as HSTS, CSP, and X-Frame-Options are implemented, enhancing protection against common web attacks. However, the invalid SSL certificate and absence of TLS protocol support represent critical vulnerabilities that expose users to potential interception and downgrade attacks. The lack of OCSP stapling and session resumption further weakens the SSL/TLS configuration. No incident response or security contact emails were found, which could hinder timely vulnerability reporting and mitigation. Privacy compliance is strong, with explicit cookie consent and GDPR considerations managed via Iubenda. Overall, while policy and framework adherence is strong, technical SSL/TLS deficiencies must be remediated urgently.

Recommendations

  1. Immediately obtain and deploy a valid SSL certificate to enable HTTPS and secure communications.
  2. Enable and enforce TLS 1.2 or TLS 1.3 protocols to ensure modern cryptographic standards.
  3. Implement OCSP stapling to improve certificate revocation checking and reduce latency.
  4. Establish and publish clear incident response contact channels, including security@ or abuse@ emails.
  5. Regularly audit and update security headers and cookie consent mechanisms to maintain compliance and user trust.
Technical notes

Notes

The website is built using Webflow CMS, leveraging modern JavaScript libraries such as jQuery and Swiper.js for UI components. Analytics are handled via Plausible and Google Tag Manager, with cookie consent managed by Iubenda. Hosting appears to be via Cloudflare CDN, providing performance and security benefits. The site is mobile optimized with responsive design and accessibility features such as focus-visible outlines. SEO is supported by comprehensive meta tags and Open Graph data. However, performance metrics are unavailable, and the invalid SSL certificate severely impacts security and trust. Technical debt appears low, but remediation of SSL/TLS issues is critical to avoid operational and reputational risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 65/100Medium22 findingsView report
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