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Security report for supportservice24h.com

Other · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Support Service 24h operates as an online customer support portal primarily focused on assisting members of associated membership sites with billing, access, cancellation, and technical issues. The website is straightforward, providing essential contact information and links to policies such as Terms of Service and Privacy Policy. The domain is well-established, having been registered since 2006, which supports a degree of business legitimacy. However, the site lacks advanced features such as cookie consent mechanisms and detailed security or incident response policies. From a technical perspective, the website is built with basic HTML and CSS, hosted behind Cloudflare DNS, but does not utilize modern security headers or frameworks. The site performance and mobile optimization are basic, with no detected CMS or advanced platform usage. SEO and accessibility are minimal but functional. Security posture is moderate; HTTPS is implied but no security headers or explicit security policies are present. There is no evidence of vulnerability disclosure or incident response readiness. Privacy compliance is limited, with a privacy policy present but no cookie policy or GDPR compliance indicators. Overall, the website presents a functional but basic support service with moderate trustworthiness. Strategic improvements in security, privacy compliance, and technical modernization are recommended to enhance business credibility and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching supportservice24h.com

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
75
DNS health
75
Network security
100
GDPR outside view
53
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The business operates in a niche support sector, providing customer service for membership-based websites. Its long domain age suggests stability, but the lack of detailed company information and absence of social media or marketing integrations indicate a small-scale operation. The business model centers on support services related to billing and membership management. The target audience is existing members requiring assistance. The company maintains basic trust signals such as contact details and policy pages but lacks certifications or advanced trust indicators. Growth potential may be limited without enhanced digital presence and security maturity.

Security posture

The current security maturity level is basic. The website uses HTTPS and Cloudflare DNS but lacks critical security headers like Content-Security-Policy and HSTS. No vulnerability disclosure or incident response information is provided, indicating limited preparedness for security incidents. The absence of cookie consent and minimal privacy compliance pose regulatory risks. No exposed sensitive data or vulnerable libraries were detected, but the lack of security best practices reduces overall security posture. Enhancing security policies, implementing headers, and establishing incident response channels would significantly improve resilience and compliance.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and HSTS.
  2. Add a cookie policy and consent mechanism to comply with privacy regulations.
  3. Develop and publish explicit security and incident response policies with dedicated contact channels.
  4. Improve SSL/TLS configuration to meet modern standards and ensure HTTPS enforcement.
  5. Enhance website technical infrastructure with modern frameworks and improve mobile optimization.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Description
Online support site providing customer service related to membership, billing, access problems, cancellations, technical issues, and content for associated sites.
Key services
Membership support, Billing company assistance, Access problem resolution, Membership cancellation, Technical support, Content issue handling
Content quality
basic
Branding
moderate

Technology

Stack
HTML, CSS
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
50/100
Good practices seen
  • HTTPS enforced (implied by domain using Cloudflare DNS and typical HTTPS usage)

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
basic
User experience
basic
Content relevance
basic
Navigation
good
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website is a basic support portal for membership-related services.
  2. No advanced security or privacy compliance features detected.
  3. WHOIS data shows a long-registered domain with no privacy protection.
  4. No social media or external marketing/analytics tools detected.
  5. Contact information is clearly presented with email and phone.
  6. No cookie policy or consent mechanism present.
  7. No security policy or incident response information available.
  8. Site uses Cloudflare DNS but no visible WAF challenge.
  9. Content is minimal but functional with clear navigation.
Technical notes

Notes

The website is constructed using basic HTML and CSS without detectable modern frameworks or CMS platforms. Hosting is managed via Cloudflare DNS, but no advanced hosting or platform details are evident. Performance is moderate with no explicit optimization or accessibility features. SEO is minimal with no meta tags beyond basic title and charset. The site lacks analytics or tracking technologies, indicating minimal data collection. Technical debt is present due to outdated design and lack of modern web standards. Opportunities exist to modernize the stack, improve performance, and enhance security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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