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Security report for superchat.de

Superchat · Technology · Germany

Medium risk. 5 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Superchat is a German-based technology company specializing in AI-powered messaging solutions for businesses. Their platform integrates popular communication channels such as WhatsApp Business to streamline customer interactions, automate follow-ups, and enhance sales and support processes. The company targets a broad range of industries and team functions, positioning itself as a comprehensive B2B SaaS provider with a strong focus on GDPR compliance and customer experience. Technically, the website is built on modern frameworks like Next.js and React, hosted on AWS infrastructure, and employs consent management tools to comply with privacy regulations. Security posture is solid with HTTPS and consent mechanisms, though explicit security headers and policies are not publicly visible. Overall, the site demonstrates professional design, excellent content quality, and strong market positioning, but could improve transparency by publishing privacy policies and security disclosures.

Scanned

NIS2 and GDPR posture

GDPR outside view
45/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching superchat.de

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
50
Email security
80
DNS health
75
Network security
100
GDPR outside view
45
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Superchat operates in the competitive messaging and customer communication SaaS market, leveraging AI to differentiate its offerings. The company serves over 7500 businesses, indicating significant market traction. Their business model revolves around subscription-based software services with integrations into CRM and marketing tools. The presence of multiple industry-specific solutions and a focus on sales, support, marketing, and recruiting teams suggests a diversified customer base. The company maintains an active social media presence and showcases numerous client logos and testimonials, reinforcing credibility. Growth potential is supported by AI automation trends and increasing demand for omnichannel communication platforms.

Security posture

The website enforces HTTPS and uses a reputable consent management platform (Usercentrics) to handle cookie policies, indicating awareness of privacy and security requirements. However, the absence of visible security headers such as Content Security Policy (CSP), HSTS, and X-Frame-Options reduces the overall security maturity. No vulnerability disclosures or incident response contacts are provided, which could hinder transparency and trust in security incident handling. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. The security score is good but could be enhanced by adopting additional best practices and publishing formal security policies.

Recommendations

  1. Publish a comprehensive privacy policy and link it prominently on the website.
  2. Implement and expose security headers like CSP, HSTS, and X-Frame-Options to strengthen security posture.
  3. Provide a terms of service page to clarify user agreements and legal protections.
  4. Create and publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  5. Add explicit contact information for security incidents or data protection officer to improve incident response readiness.

Contact details published on the site

Addresses
Legal name
Superchat
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Superchat
Description
Superchat automatisiert Kundenkommunikation mit künstlicher Intelligenz, bietet eine Messaging Lösung für Unternehmen zur Optimierung von Kundenbeziehungen und Vertriebsprozessen.
Key services
WhatsApp Business Integration, Kundenkommunikation Automatisierung, Zentraler Posteingang für alle Kanäle, KI-Agent für Follow-ups, Chatbots zur Lead-Qualifizierung, Newsletter via WhatsApp, Integrationen mit CRM und anderen Tools
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Usercentrics CMP, AWS DNS Hosting
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Consent management via Usercentrics
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Usercentrics Consent Management Platform
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and not blocked by WAF or security mechanisms.
  2. Content is comprehensive and professionally presented in German language.
  3. Strong branding and customer trust signals with many client logos and high review ratings.
  4. Use of modern web technologies and consent management platform.
  5. No explicit privacy policy or terms of service links found in the provided content.
  6. No direct contact emails or phone numbers found in the HTML content; only postal address in structured data.
  7. Social media presence is strong with official accounts linked in JSON-LD.
  8. Security headers and explicit security policies are not visible in the provided data.
  9. No vulnerability disclosure or security.txt found.
  10. Cookie consent is managed via Usercentrics CMP scripts.
Technical notes

Notes

The website uses a modern technology stack with Next.js and React, ensuring good performance and mobile optimization. Hosting on AWS provides reliable infrastructure. The site includes SEO-friendly meta tags and structured data (JSON-LD) for enhanced search engine visibility. Consent management is handled by Usercentrics, supporting GDPR compliance. Performance appears fast with preloading of critical assets and responsive images. Accessibility is addressed with semantic HTML and responsive design. No CMS was explicitly detected, suggesting a custom or framework-based solution. Overall, the technical implementation is robust with room for improvement in security headers and policy disclosures.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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