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Security report for sugarondemand.com

SugarCRM Inc. · Technology · United States

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

SugarCRM Inc. is an established enterprise software company specializing in customer relationship management solutions. The website sugarondemand.com serves as a minimal landing page primarily displaying branding and a physical address in San Francisco, USA. The domain is long-standing, created in 2004, consistent with the company's history and market presence. The business targets organizations seeking CRM software, operating under a SaaS and licensing business model. The website content is basic and lacks detailed business descriptions or interactive features. Technically, the website is hosted on Amazon AWS infrastructure with DNS managed via AWS Route53. The site uses minimal HTML content with no detected CMS or advanced frameworks. There are no analytics, tracking, or advertising scripts present, indicating a low digital maturity level. Performance is moderate, but mobile optimization and accessibility cannot be fully assessed due to limited content. From a security perspective, the site uses HTTPS but lacks security headers and does not enable DNSSEC. No privacy, cookie, or terms of service policies are published, and no contact emails or phone numbers are provided. The WHOIS data is consistent and legitimate, with no privacy protection or suspicious patterns. Overall, the security posture is weak due to missing best practices and compliance documentation. The overall risk is moderate given the minimal attack surface but low transparency and compliance. Strategic recommendations include publishing privacy and cookie policies, implementing security headers, enabling DNSSEC, and improving website content and user engagement to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching sugarondemand.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
50
Email security
70
DNS health
90
Network security
100
GDPR outside view
50
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

SugarCRM holds a solid position in the CRM software market with a long operational history since 2004. The company operates primarily in the technology sector, targeting enterprise customers needing CRM solutions. The business model revolves around SaaS and software licensing. The website reflects a basic digital presence without advanced marketing or customer engagement tools. There is no evidence of partnerships or subsidiaries linked via the website. Revenue streams likely come from software subscriptions and enterprise contracts. Growth indicators and strategic partnerships are not visible from the website content. The minimal online footprint suggests a focus on direct sales or partner channels rather than digital marketing.

Security posture

The current security maturity level is low to moderate. The website uses HTTPS but lacks critical security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options. DNSSEC is not enabled, which could expose DNS spoofing risks. No privacy or cookie policies are published, indicating compliance gaps with GDPR and other data protection regulations. There is no visible incident response or vulnerability disclosure information. The absence of contact emails or security contacts reduces incident response readiness. No vulnerable libraries or exposed sensitive data were detected, but the minimal content limits assessment. Overall, the security culture appears immature with significant room for improvement.

Recommendations

  1. Publish comprehensive privacy and cookie policies to improve compliance and user trust.
  2. Implement standard security headers (CSP, X-Frame-Options, X-Content-Type-Options) to enhance protection against common web attacks.
  3. Enable DNSSEC to secure DNS infrastructure and prevent spoofing.
  4. Add clear contact information including security incident response contacts to improve transparency and readiness.
  5. Enhance website content quality and interactivity to improve user engagement and business credibility.

Contact details published on the site

Addresses
Legal name
SugarCRM Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
SugarCRM Inc.
Description
SugarCRM is a company providing customer relationship management software solutions.
Key services
Customer Relationship Management software
Content quality
basic
Branding
consistent

Technology

Performance
moderate
SEO
basic

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
basic
User experience
basic
Content relevance
basic
Navigation
basic
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website content is minimal and primarily a placeholder or landing page.
  2. No privacy, cookie, or terms of service policies found on the page.
  3. No forms or interactive elements detected.
  4. No email addresses or phone numbers explicitly listed.
  5. Only physical address found in footer referencing SugarCRM Inc. in San Francisco.
  6. No social media links or scripts detected.
  7. No security headers or meta tags beyond cache control.
  8. Images hosted on AWS S3 bucket under sugarcrm-online domain.
  9. No analytics or tracking scripts detected.
  10. Domain WHOIS data is consistent and legitimate.
Technical notes

Notes

The website is a simple HTML landing page hosted on AWS infrastructure with DNS managed by AWS Route53. There is no detected CMS or modern JavaScript frameworks. The site uses minimal inline CSS and no external scripts, resulting in moderate performance. SEO optimization is basic with minimal meta tags and no structured data or Open Graph tags. Accessibility and mobile optimization cannot be fully assessed due to limited content. The technical debt appears low but modernization opportunities include adding responsive design, SEO enhancements, and accessibility improvements. The lack of analytics or marketing tools indicates low digital maturity and limited data-driven insights.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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