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Security report for stardevelop.com

Stardevelop Pty Ltd · Technology · Australia

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chatstack is a self-hosted live chat software provider operated by Stardevelop Pty Ltd, an Australian company established in 2003. The company offers PHP and MySQL based live chat solutions designed to help businesses engage customers, provide real-time support, and increase sales conversions. Their product suite includes desktop and mobile apps across major platforms, with a business model focused on one-time license fees and optional paid mobile applications. The website positions Chatstack as a leader in self-hosted live chat software with over 12,000 customers worldwide. Technically, the website employs a modern tech stack including PHP, MySQL, JavaScript, Bootstrap, and jQuery, with integrations for popular CMS platforms like WordPress, Joomla, and Magento. The site is well-designed, mobile-optimized, and includes comprehensive content and navigation. However, some technical aspects such as security headers and cookie consent mechanisms are missing or not detected, which could impact compliance and security posture. From a security perspective, the website emphasizes self-hosting to keep data private and secure, but lacks visible security policies, incident response contacts, and vulnerability disclosure information. The absence of WHOIS data for the domain raises concerns about domain registration legitimacy, although the website content and business information appear professional and trustworthy. Overall, Chatstack presents a solid business offering with good technical implementation and user experience. The main risks relate to missing WHOIS data and limited visible security controls on the website. Strategic improvements in security headers, privacy compliance, and domain registration transparency would enhance trust and reduce risk.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching stardevelop.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
40
Email security
80
DNS health
85
Network security
100
GDPR outside view
53
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatstack operates in the technology sector, targeting businesses seeking self-hosted live chat solutions to improve customer service and sales. Their competitive advantage lies in offering a self-hosted PHP-based chat system with no ongoing monthly fees, appealing to cost-conscious customers valuing data privacy. The company has a global reach with customers in 132 countries and supports multiple platforms including desktop and mobile. Revenue streams include software license sales and paid mobile apps. The partnership ecosystem includes CMS platforms like WordPress, Joomla, and e-commerce solutions such as Magento and WooCommerce. The company maintains a consistent brand and leverages customer testimonials to build credibility. Growth indicators include a long operational history since 2003 and a sizable customer base. However, the lack of visible contact information and WHOIS data may limit some customer trust and require attention.

Security posture

The security posture of Chatstack's website is moderate. The software promotes self-hosting, which inherently supports data privacy and control. However, the website lacks visible HTTP security headers such as Content Security Policy, HSTS, and X-Frame-Options, which are important for mitigating common web attacks. There is no explicit security policy, incident response information, or vulnerability disclosure program presented, which are critical for transparency and compliance. The absence of cookie consent mechanisms may indicate incomplete GDPR compliance. The missing WHOIS data for the domain is a significant concern, as it reduces domain trustworthiness and may indicate registration or privacy issues. Overall, while the product emphasizes security in its design, the website's security practices and transparency could be improved to meet modern standards and regulatory requirements.

Recommendations

  1. Implement comprehensive HTTP security headers (CSP, HSTS, X-Frame-Options) to enhance website security.
  2. Add a visible cookie consent banner and detailed cookie policy to improve privacy compliance.
  3. Publish a clear security policy and incident response contact information to build trust and transparency.
  4. Investigate and resolve the missing WHOIS data issue to ensure domain registration legitimacy.
  5. Enhance accessibility features and conduct regular security audits to maintain a strong security posture.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Stardevelop Pty Ltd
Description
Live Chat software for customer support and sales. Instantly engage and chat with your visitors, real-time web site monitoring. Increase your sales and conversions.
Key services
Self-hosted live chat software, Live support software, PHP live chat, Mobile apps for iPhone and Android, Desktop apps for Windows, Mac, Linux
Content quality
excellent
Branding
consistent

Technology

Stack
PHP, MySQL, JavaScript, Bootstrap, jQuery, Google Analytics, Typekit Fonts
Frameworks
Bootstrap, Flat UI Pro
Platforms
Web, Windows, Mac, Linux, iPhone, Android
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
60/100
Good practices seen
  • Self-hosted software to keep data on own server
  • Secure chat emphasized in features

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Swiftype Search
Transparency
basic

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. No WHOIS data available for domain, indicating possible registration issues or privacy restrictions
  3. No explicit contact emails or phone numbers found on main pages
  4. Privacy policy is present and comprehensive, but cookie and terms of service pages are not clearly found
  5. Site uses modern web technologies and includes multiple platform apps
  6. No security headers detected in provided data; SSL status unknown
  7. No signs of adult or questionable content
  8. Multiple CMS integration plugins offered, indicating focus on e-commerce and CMS users
  9. Customer testimonials and trust signals present
  10. No visible security incident or vulnerability disclosure information
Technical notes

Notes

The website uses a mature and stable technology stack centered on PHP and MySQL, complemented by JavaScript frameworks and Bootstrap for responsive design. It supports multiple platforms including desktop and mobile apps, indicating a well-rounded technical infrastructure. Performance appears moderate with some optimization potential. The site is mobile-optimized and SEO-friendly with proper meta tags and structured navigation. However, the lack of detected security headers and cookie consent mechanisms suggests technical debt in security and privacy compliance areas. No CMS is directly detected as the site appears custom-built, but it offers plugins for popular CMS platforms. Hosting provider details are not available. Overall, the technical implementation is solid but could benefit from modernization in security and privacy features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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