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Security report for smartling.com

Smartling · Technology · United States

Medium risk. 4 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

Smartling is an established enterprise technology company founded in 2009, specializing in end-to-end localization and language translation services. Their platform combines AI-powered translation with human expertise to deliver high-quality, cost-effective solutions for global businesses. The company targets enterprises seeking to scale their translation efforts efficiently across multiple industries including technology, legal, healthcare, and marketing. Their market position is strong, supported by notable customer logos and industry recognition such as G2 badges. Technically, Smartling leverages a modern digital infrastructure primarily built on the HubSpot CMS platform, integrating numerous marketing, analytics, and tracking tools to optimize user engagement and conversion. The website is well-optimized for SEO, mobile responsiveness, and user experience, reflecting a mature digital presence. Security practices include HTTPS enforcement, reCAPTCHA on forms, and cookie consent mechanisms, although explicit incident response contacts and vulnerability disclosure policies are not publicly detailed. Overall, Smartling demonstrates a robust security posture with no evident vulnerabilities or blocking mechanisms detected. Their privacy and cookie policies are comprehensive and GDPR compliant, supporting trust and regulatory adherence. The domain registration details align well with the company’s public information, reinforcing legitimacy. Strategic recommendations include enhancing transparency around incident response, publishing vulnerability disclosure information, and improving accessibility compliance to further strengthen their security and compliance posture.

Scanned

This is an earlier scan of smartling.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

Keep watching smartling.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
55
Email security
85
DNS health
85
Network security
100
GDPR outside view
43
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smartling operates a B2B SaaS business model focused on localization and translation management. Their competitive advantages include a comprehensive translation management system, AI-powered translation options, and a global network of professional linguists. Revenue streams likely include subscription plans, professional translation services, and enterprise solutions. The target customer segments are large enterprises and localization teams across various industries. Growth indicators include active marketing campaigns, webinar series, and a strong partner ecosystem. The company maintains a consistent brand presence and leverages multiple digital marketing and analytics tools to optimize customer acquisition and retention.

Security posture

Smartling exhibits a mature security posture with enforced HTTPS, use of reCAPTCHA, and cookie consent banners indicating privacy compliance. Security policies are published, but the absence of explicit incident response contacts and vulnerability disclosure mechanisms suggests areas for improvement. No exposed sensitive data or vulnerable libraries were detected in the website content. The integration of multiple third-party tracking and marketing scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, the security culture appears proactive but could benefit from enhanced transparency and formalized incident response communication.

Recommendations

  1. Publish explicit incident response contact information on the website.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file.
  3. Enhance website accessibility to meet higher compliance standards.
  4. Regularly audit and update third-party scripts to minimize security risks.
  5. Consider obtaining and displaying recognized security certifications.

Contact details published on the site

Addresses
Legal name
Smartling, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Smartling
Description
Smartling connects your brand with customers around the globe. Translate, automate & manage your content across platforms with real-time analytics.
Key services
Translation management system, AI-powered translation, Professional human translation, Translation proxy, Translation analytics, Language quality assurance
Content quality
excellent
Branding
consistent

Technology

Stack
HubSpot CMS, jQuery, Google Analytics 4, Google Tag Manager, Crazy Egg, Facebook Pixel, LinkedIn Insight Tag, Bing Ads, Slick Carousel, Fancybox, Lucky Orange, Apollo Website Tracker, Demandbase, Qualified chat
Frameworks
HubSpot CMS
Platforms
HubSpot
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA on forms
  • Cookie consent banner with opt-in/out
  • No exposed sensitive data found

Analytics and tracking

Services
Google Analytics 4, Crazy Egg, Facebook Pixel, LinkedIn Insight Tag, Bing Ads, Lucky Orange, Apollo Website Tracker, G2 Crowd
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
StackAdapt, Bing Ads
Tracking pixels
Facebook Pixel, Google Analytics 4, Crazy Egg, LinkedIn Insight Tag, Lucky Orange, Apollo Website Tracker, Demandbase, G2 Crowd tracking
Marketing tools
HubSpot Marketing, Qualified chat, BugHerd
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and content-rich
  2. Strong presence of trust signals including customer logos and G2 badges
  3. Comprehensive privacy and cookie policies with consent mechanisms
  4. Multiple marketing and analytics tools integrated
  5. No signs of blocking or WAF challenges
  6. Contact information is clearly presented with phone and address
  7. Use of HubSpot CMS and marketing platform
  8. Security policies are published but incident response contacts are not explicit
Technical notes

Notes

The website is built on HubSpot CMS, utilizing a modern tech stack including jQuery, Google Analytics 4, Google Tag Manager, and various marketing and tracking tools. Performance is moderate with good mobile optimization and SEO practices. The site uses structured data (JSON-LD) for organization and video content, enhancing search engine visibility. Technical debt appears low, with no broken elements or errors detected. Opportunities exist to improve accessibility and streamline third-party integrations to reduce potential attack surfaces.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 78/100Low25 findingsView report
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