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Security report for sirportly.com

Krystal Hosting Ltd · Technology · United Kingdom

Medium risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sirportly is a customer support ticket system and help desk software offered as a SaaS product by Krystal Hosting Ltd, a UK-based technology company. The platform targets businesses seeking to improve customer support efficiency and satisfaction through a unified interface, automation, and integrations. The website presents a professional and consistent brand image with clear navigation and relevant content aimed at its target audience. Technically, the site is built likely on Ruby on Rails, hosted on Katapult's cloud platform, and uses Matomo for analytics. Performance is moderate with good mobile optimization but lacks advanced accessibility features. Security posture is weak due to the absence of a valid SSL certificate and missing security headers, which exposes users to risks and reduces trust. Privacy compliance is partial, with a privacy policy present but no cookie consent mechanism. Business credibility is supported by consistent WHOIS data, customer testimonials, and clear company information. Overall, the site is functional and professional but requires urgent security improvements to protect users and enhance trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching sirportly.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
55
Email security
50
DNS health
85
Network security
100
GDPR outside view
43
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sirportly operates in the technology sector providing SaaS help desk solutions. Its business model revolves around subscription plans with a free trial to attract customers. The company leverages its parent company Krystal Hosting Ltd's ecosystem, including hosting and related services, to deliver its product. The market positioning is niche with a focus on integrated customer support tools. Partnerships with Katapult, Dial9, and CodebaseHQ enhance its service offerings. The company targets small to medium businesses needing efficient customer support platforms. Growth indicators include active blog content and integration with modern tools. The partnership ecosystem is strong within the Krystal Labs family, supporting cross-service synergies.

Security posture

The current security maturity level is low due to the lack of HTTPS and missing security headers. No critical vulnerabilities like Heartbleed or POODLE were detected, but the invalid SSL certificate is a major risk. There is no published security policy or incident response contact, indicating limited preparedness for security incidents. Data protection practices are partially implemented with a privacy policy but no cookie consent or DPO contact. The use of Matomo analytics suggests some privacy-conscious tracking, but overall compliance with GDPR and other regulations could be improved. The absence of direct contact emails or phone numbers reduces transparency. The security culture appears immature, requiring strategic enhancements to build trust and resilience.

Recommendations

  1. Install and maintain a valid SSL/TLS certificate to enable HTTPS across the entire site.
  2. Implement essential security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Add a cookie consent banner/mechanism to comply with GDPR and other privacy regulations.
  4. Publish a detailed security policy and provide incident response contact information (e.g., security@ or abuse@ emails).
  5. Enhance transparency by providing direct company contact emails and phone numbers for support and security inquiries.

Contact details published on the site

Addresses
Legal name
Krystal Hosting Ltd
Technical notes

Notes

The website is built on a modern Ruby on Rails framework with a clean and professional front-end design using Typekit fonts and custom CSS/JS. Hosting is provided by Katapult, a cloud platform powered by renewable energy, indicating a modern and environmentally conscious infrastructure. Performance is moderate with a page load time of approximately 3.9 seconds and 63 resources loaded. SEO is well addressed with proper meta tags and canonical links. Accessibility is basic but could be improved. The absence of a CMS suggests a custom-built solution. Technical risks include the lack of HTTPS and missing security headers, which could impact user trust and search engine rankings. Modernization opportunities include adding progressive web app features and improving accessibility compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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