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Security report for services-publics.lu

Le Gouvernement du Grand-Duché de Luxembourg · Government · Luxembourg

Medium risk. 6 critical or high findings in GDPR outside view, Email security and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Guichet.public.lu is the official government portal of Luxembourg dedicated to providing citizens with easy access to a wide range of public services and administrative information. The website covers numerous thematic areas including financial aid, citizenship, family and education, taxation, immigration, inclusion, justice, housing, leisure, health, transport, and employment. It serves as a comprehensive digital gateway for residents and citizens to navigate government procedures efficiently. Technically, the site leverages Adobe Experience Manager as its CMS platform and uses Adobe Dynamic Tag Management for analytics and tracking. The site is well-structured with responsive design and accessibility features, ensuring a good user experience across devices. However, some security headers and explicit privacy and cookie policies are not evident in the provided content, indicating areas for improvement in compliance and security transparency. From a security perspective, the site uses HTTPS and secure login mechanisms, but lacks visible security headers and incident response contact information. The WHOIS data for the domain is unavailable or malformed, which limits the ability to fully verify domain registration legitimacy. Despite this, the official branding and domain (.public.lu) strongly support its authenticity as a government site. Overall, guichet.public.lu demonstrates a mature digital presence with excellent content quality and user experience, but could enhance its privacy compliance and security posture by publishing clear policies and improving domain transparency. Strategic recommendations include implementing comprehensive privacy and cookie policies with consent mechanisms, adding security headers, and providing explicit security incident contacts to strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Facebook, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

Need hands-on remediation? Email guard@offseq.com

Keep watching services-publics.lu

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
85
Email security
65
DNS health
85
Network security
100
GDPR outside view
25
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The website is positioned as the primary digital interface for Luxembourg's government services aimed at citizens. It offers a centralized platform for accessing administrative procedures and information, which likely reduces operational overhead for government agencies and improves citizen engagement. The business model is non-commercial, focusing on public service delivery. The portal's extensive thematic coverage indicates a broad target audience encompassing all residents and citizens needing government interaction. The use of Adobe Experience Manager suggests investment in a scalable and enterprise-grade CMS. The presence of Adobe DTM indicates a focus on analytics and user behavior tracking to optimize service delivery. The lack of visible contact details and WHOIS data may reflect privacy or regulatory constraints typical for government domains. The site’s ecosystem includes related government service domains such as services-publics.lu, indicating a partnership or service relationship within the public sector digital infrastructure.

Security posture

The security posture of guichet.public.lu is moderate to good. The site enforces HTTPS, ensuring encrypted communications. The login link to government services opens in a new tab with noopener, mitigating tabnabbing risks. However, the absence of visible security headers such as Content Security Policy, X-Frame-Options, and HSTS reduces defense-in-depth. No explicit incident response or security policy pages were found, which could hinder timely reporting and handling of security issues. The use of Adobe DTM for tracking is standard but requires proper configuration to avoid privacy leaks. The malformed WHOIS data limits domain trust verification, which is a concern for phishing or spoofing risks, although the official branding mitigates this. No vulnerabilities or exposed sensitive data were detected in the HTML content. Recommendations include adding security headers, publishing incident response contacts, and improving domain registration transparency to enhance overall security maturity.

Recommendations

  1. Publish comprehensive privacy and cookie policies with explicit user consent mechanisms to ensure GDPR compliance.
  2. Implement and verify HTTP security headers such as Content Security Policy, HSTS, X-Frame-Options, and X-Content-Type-Options.
  3. Provide clear contact information for security incidents and designate a Data Protection Officer with contact details.
  4. Investigate and resolve WHOIS data availability issues to improve domain registration transparency and trust.
  5. Regularly audit third-party scripts and tracking tools to minimize privacy risks and ensure compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Le Gouvernement du Grand-Duché de Luxembourg
Description
Guichet.lu provides easy and quick access to information and administrative procedures for citizens in Luxembourg, covering topics such as financial aid, citizenship, family & education, taxation, immigration, inclusion, justice, housing & construction, leisure, health & social security, transport, and work.
Key services
Information on administrative procedures, Financial aid guidance, Citizenship and immigration services, Family and education support, Taxation and fiscal services, Justice and legal information, Housing and construction, Health and social security, Transport and work-related services
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Adobe DTM (Adobe Dynamic Tag Management), SVG icons
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS usage (inferred from URL scheme https://)
  • No exposed sensitive data in HTML
  • Secure login link opens in new tab with noopener

Analytics and tracking

Services
Adobe DTM
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Adobe DTM
Marketing tools
Adobe DTM
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Official Luxembourg government portal for citizens
  2. Comprehensive and well-structured content
  3. No visible contact emails or phone numbers on main page
  4. No explicit privacy or cookie policy links found in provided HTML
  5. Uses Adobe DTM for tracking
  6. No WAF or blocking detected
  7. WHOIS data unavailable, limiting domain trust verification
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS platform, indicating a mature technical infrastructure. It uses SVG icons extensively for scalable graphics and Adobe DTM for tag management and analytics. The site is responsive and includes accessibility features such as ARIA labels and keyboard navigation aids. Performance appears moderate, with multiple CSS and JS client libraries loaded asynchronously. The site uses modern HTML5 and meta tags optimized for SEO and social sharing (Open Graph and Twitter cards). However, the absence of visible security headers and incomplete WHOIS data suggest areas for technical improvement. The site does not expose sensitive data in the HTML and uses secure login links. Overall, the technical implementation supports a professional government portal but could benefit from enhanced security configurations and privacy transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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