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Security report for servicerocket.com

ServiceRocket Inc · Technology · United States

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

ServiceRocket Inc is a global technology-enabled services company headquartered in Palo Alto, California, specializing as a trusted Atlassian partner. With over 20 years of experience, it offers a broad range of services including managed services, licensing, migration, implementation, advisory, apps, and training to enterprises worldwide. The company positions itself as a reliable partner to accelerate growth and reduce complexity for businesses using Atlassian products. Their global team of Rocketeers supports customers across multiple continents, emphasizing customer success and collaboration. Technically, the website is built on modern web technologies including Webflow CMS, jQuery, Slick Carousel, and integrates multiple analytics and marketing tools such as Google Analytics, Hotjar, HubSpot, and Maze. The site is well-optimized for performance, mobile responsiveness, and accessibility, with comprehensive SEO practices. Security is robust with HTTPS enforced and cookie consent mechanisms in place, although explicit security headers could be improved. The security posture is strong with no visible vulnerabilities or exposed sensitive data. The company holds reputable certifications including SOC 2 Type 2, STAR Level 1, and PCI DSS, which enhance trust. However, the WHOIS data for the domain is unavailable, which raises concerns about domain registration transparency and legitimacy. Despite this, the website content, certifications, and social proof support the company's credibility. Overall, ServiceRocket presents a professional, trustworthy, and technically mature online presence. Strategic recommendations include enhancing security headers, publishing a security policy and incident response contacts, and clarifying domain registration details to improve trustworthiness further.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching servicerocket.com

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
80
DNS health
80
Network security
100
GDPR outside view
68
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ServiceRocket operates in the technology sector as an essential entity providing Atlassian-related services globally. Its competitive advantage lies in its long-standing partnership with Atlassian, comprehensive service offerings, and global operational footprint. The business model focuses on technology-enabled services that reduce complexity and accelerate growth for enterprise customers. Revenue streams likely include consulting, managed services, licensing, training, and platform services. The target customers are enterprises using Atlassian products seeking expert support and solutions. Growth indicators include multiple global offices, a large certified workforce, and numerous active customers. The partnership ecosystem includes Atlassian and other major technology companies. The company emphasizes customer success and innovation, supported by strong branding and certifications.

Security posture

ServiceRocket demonstrates a mature security posture with enforced HTTPS, cookie consent mechanisms, and recognized certifications such as SOC 2 Type 2 and PCI DSS. No exposed sensitive data or vulnerable libraries were detected in the website content. However, explicit security headers like Content-Security-Policy and X-Frame-Options are not evident and should be implemented to enhance protection. There is no publicly available security policy or incident response contact information, which are important for transparency and readiness. GDPR compliance indicators are present through privacy and cookie policies. Overall, the security culture appears strong but could benefit from improved documentation and header configurations.

Recommendations

  1. Implement and verify comprehensive security headers including Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, and Referrer-Policy.
  2. Publish a clear security policy and provide incident response contact channels on the website.
  3. Add a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  4. Clarify domain registration details to improve trust and transparency regarding WHOIS information.
  5. Maintain and regularly update privacy and cookie compliance mechanisms to align with evolving regulations.

Contact details published on the site

Addresses
Legal name
ServiceRocket Inc
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ServiceRocket Inc
Description
ServiceRocket is a global company headquartered in Palo Alto, California. ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth. Customer success is at the heart of what we do. Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment to the success of our partners, customers and each other, fuels The Rocket.
Key services
Managed Services, Licensing, Migration, Implementation, Advisory, Apps, Training, Platform Services, Tech-Enabled Support, Apps Engineering
Content quality
excellent
Branding
consistent

Technology

Stack
Google Fonts, jQuery, Slick Carousel, HubSpot scripts, Hotjar, Google Analytics, Google Tag Manager, Iubenda Cookie Solution, Maze Analytics, ZoomInfo Pixel
Frameworks
Webflow CMS
Platforms
Atlassian
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security and privacy compliance badges
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Google Analytics, Hotjar, HubSpot Analytics, Maze Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
HubSpot Ads
Tracking pixels
Hotjar, ZoomInfo, HubSpot, Maze
Marketing tools
HubSpot, Iubenda Cookie Solution
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and fully accessible
  2. Strong branding and consistent messaging as an Atlassian partner
  3. Comprehensive service offerings and global presence
  4. Good privacy and cookie compliance with consent mechanisms
  5. No visible security vulnerabilities or exposed sensitive data
  6. WHOIS data unavailable, which is a concern for domain legitimacy
  7. Multiple trusted certifications and social media presence
  8. Use of modern web technologies and analytics tools
Technical notes

Notes

The website is built on a modern and robust technical infrastructure using Webflow CMS, jQuery, and Slick Carousel for UI components. It integrates multiple analytics and marketing tools such as Google Analytics, Hotjar, HubSpot, and Maze, enabling comprehensive user behavior tracking and marketing automation. Hosting is supported by AWS Cloudfront CDN, ensuring fast content delivery globally. The site is optimized for mobile devices and accessibility, with good SEO practices including meta tags and structured data. Performance is fast with asynchronous script loading and efficient resource management. Technical risks are minimal, but the absence of explicit security headers and incomplete WHOIS data represent areas for improvement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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