ServiceOcean AG · Technology · Germany
Medium risk. 4 critical or high findings in SSL/TLS and Security headers.
ServiceOcean AG is a German-based technology company specializing in AI-powered call center software designed to optimize customer service reachability and reduce operational costs. Their flagship product focuses on digital waiting queue management and intelligent call distribution, targeting sectors such as banking, insurance, energy, and e-commerce. The company positions itself as a niche leader with proven customer success stories and a strong emphasis on service excellence. Technically, the website is built on WordPress with modern integrations including React components, Google Tag Manager, and Cookiebot for privacy compliance. The site demonstrates excellent performance, mobile optimization, and SEO practices. Security posture is strong with HTTPS enforced and multiple security headers present, although explicit security policies and incident response information are not publicly detailed. The absence of WHOIS registration data is a notable gap, reducing domain trustworthiness and suggesting the need for further verification. Overall, the website presents a professional and trustworthy front with comprehensive privacy compliance and clear contact information, supporting its business credibility. Strategic recommendations include publishing detailed security and incident response policies, adding vulnerability disclosure mechanisms, and verifying domain registration transparency to enhance trust and compliance.
Scanned
NIS2 Art. 21(2)
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
4 findings rated critical or high. Fix these first.
TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.
Could not establish secure connection to retrieve certificate information
What to do: Check if the server is accessible and SSL/TLS is properly configured
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
Forces HTTPS connections
What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"
Prevents clickjacking attacks
What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"
Controls resources the browser is allowed to load
What to do: Implement a Content-Security-Policy appropriate for your application
Need hands-on remediation? Email guard@offseq.com
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Each check with its score, findings and the evidence it collected.
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
Not counted
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Leaked records that mention serviceocean.de, from OffSeq Breach.
No leaked records found
Breach holds no records for serviceocean.de right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Automated reading of the public site. Ratings are indicative.
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
Retrieved 2026-10-25
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