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Security report for sendcloud.com

Sendcloud · E-commerce · Netherlands

Medium risk. 3 critical or high findings in Security headers and GDPR outside view.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sendcloud is a leading European shipping software provider specializing in e-commerce shipping automation. The company offers a comprehensive platform that connects online stores to over 160 carriers and 100+ integrations, enabling businesses to automate label creation, tracking, returns, and more. With a strong market position as Europe's #1 shipping software trusted by over 25,000 businesses, Sendcloud targets e-commerce businesses of all sizes, providing scalable solutions from free plans to enterprise-grade features. Technically, the website is built on WordPress with modern web technologies including WPBakery, Yoast SEO, and various analytics and marketing tools such as Google Analytics, Segment, VWO, and Cookiebot for consent management. The hosting infrastructure is based on Amazon AWS with Cloudflare services for DNS and security. While the site demonstrates excellent SEO, mobile optimization, and user experience, performance is currently slow, and the SSL configuration is inadequate with no valid certificate detected. From a security perspective, Sendcloud has implemented important email security measures like SPF and DMARC with a strict reject policy. The company holds ISO 27001 certification and maintains a bug bounty program, indicating a proactive security posture. However, the lack of DNSSEC, CAA records, HSTS, and a valid SSL certificate are significant weaknesses. No explicit incident response contact or security.txt file was found. Overall, Sendcloud presents a mature and professional digital presence with strong business and security foundations but requires immediate improvements in SSL/TLS configuration and additional security best practices to enhance trust and protect customer data effectively.

Scanned

This is an earlier scan of sendcloud.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching sendcloud.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
30
Email security
82
DNS health
85
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sendcloud operates in the e-commerce sector, providing essential shipping automation services that reduce manual work and shipping costs for online retailers. Its competitive advantage lies in its extensive carrier network, broad integration ecosystem, and scalable platform suitable for small to large enterprises. The business model is SaaS-based, generating revenue through subscription plans ranging from free to premium tiers. The company emphasizes customer experience, offering branded tracking and returns portals, which supports customer retention and growth. Strategic partnerships with carriers and technology providers strengthen its market position. The presence of detailed case studies and customer testimonials reflects a focus on credibility and customer success.

Security posture

Sendcloud demonstrates a moderate to advanced security maturity level with ISO 27001 certification and a bug bounty program, reflecting a commitment to security governance and vulnerability management. Email security is well-configured with SPF and a strict DMARC policy. However, the absence of a valid SSL certificate and modern TLS protocols exposes the site to potential interception risks. The lack of DNSSEC and CAA records indicates gaps in domain security. No public incident response contacts or security.txt file were found, which could hinder timely vulnerability reporting. Data protection practices appear aligned with GDPR, supported by comprehensive privacy and cookie policies with consent mechanisms. Overall, while foundational security controls are in place, critical improvements are needed in transport security and incident response transparency.

Recommendations

  1. Deploy and maintain a valid SSL/TLS certificate supporting TLS 1.2 or 1.3 to secure data in transit.
  2. Enable HSTS with includeSubDomains and preload to enforce HTTPS and prevent downgrade attacks.
  3. Implement DNSSEC and CAA records to protect domain integrity and restrict certificate issuance.
  4. Publish a security.txt file and provide clear incident response contact information to facilitate vulnerability reporting.
  5. Regularly audit and optimize website performance to improve user experience and reduce load times.

Contact details published on the site

VAT number
NL856613897B01
Registration number
66572959
Technical notes

Notes

The website is built on WordPress CMS with WPBakery Page Builder and Yoast SEO plugin, indicating a mature content management setup. It uses a variety of modern web technologies including jQuery, Font Awesome, Wistia video embeds, Lottie animations, and integrates multiple analytics and marketing platforms such as Google Analytics, Segment, VWO, Hubspot, and Cookiebot for GDPR-compliant consent management. Hosting is provided via Amazon AWS with Cloudflare services for DNS and security. Despite the rich feature set, the site exhibits slow load times (~8 seconds) and lacks a valid SSL certificate, which are technical risks that could impact user trust and SEO rankings. Mobile optimization and accessibility are good, and SEO practices are excellent with structured data and multi-language support.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100Low24 findingsView report
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