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Security report for screenconnect.com

ConnectWise, LLC · Technology · United States

Low risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

ScreenConnect, a product of ConnectWise, LLC, is a well-established enterprise providing remote support and access software solutions. The company targets IT professionals and enterprises, offering a comprehensive suite of services including remote support, remote access, and privileged access management. The website reflects a mature digital presence with professional design, clear navigation, and extensive content tailored to its audience. The technical infrastructure leverages modern technologies such as Bootstrap, jQuery, and various analytics and marketing tools, hosted likely on Microsoft Azure, ensuring a robust and scalable platform. Security posture is strong with HTTPS enforcement, cookie consent mechanisms, and no visible vulnerabilities, although explicit security headers could be better documented. Privacy compliance is well addressed with comprehensive policies and consent banners. Overall, the domain registration and WHOIS data confirm the legitimacy and consistency of the business identity. The website scores high on content quality, technical implementation, security, privacy compliance, and business credibility, making it a trustworthy and professional platform.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching screenconnect.com

This scan found 17 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
45
Email security
72
DNS health
80
Network security
100
GDPR outside view
100
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ConnectWise, LLC positions ScreenConnect as a leading remote support and access solution with over 15 years of market presence. The business model is SaaS with cloud and on-premise options, targeting IT departments, MSPs, and enterprises. The company leverages a strong partner ecosystem and integrates with other ConnectWise products, enhancing workflow automation. The website showcases trust indicators such as awards, case studies, and a dedicated trust center. Marketing efforts are supported by extensive use of analytics and tracking tools, indicating a data-driven approach to customer engagement and lead generation. The company maintains a consistent brand image and provides multiple channels for customer support and engagement.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, cookie consent compliance, and use of reputable third-party security and analytics tools. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, explicit security headers like Content-Security-Policy and X-Frame-Options are not visible in the HTML and should be verified server-side. Incident response contact information or vulnerability disclosure policies are not publicly found, representing an area for improvement. Overall, the security practices align with industry standards for enterprise SaaS platforms.

Recommendations

  1. Publish and verify explicit security headers such as CSP, X-Frame-Options, and X-Content-Type-Options to enhance browser security.
  2. Provide a publicly accessible incident response or security contact page to improve transparency and trust.
  3. Consider implementing and publishing a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Regularly audit third-party scripts and libraries to ensure no vulnerabilities are introduced.
  5. Enhance documentation of data retention policies related to analytics and user data to improve privacy transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ConnectWise, LLC
Description
ScreenConnect provides remote support and access software solutions designed to enable IT professionals to access devices instantly, fix IT issues faster, and increase productivity. The platform offers secure, scalable, and customizable remote support, remote access, and privileged access management solutions.
Key services
Remote Support, Remote Access, Privileged Access Management, Remote Camera Sharing, Extension Library and Integrations
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, Bootstrap 5, Google Fonts, Slick Carousel, Microsoft Application Insights, Marketo Forms, OneTrust Cookie Consent, Drift Chat, Mouseflow, Clarity, Demandbase, Munchkin Marketo, Azure CDN, Wistia Video
Frameworks
Bootstrap
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • Use of HTTPS
  • Cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of security-focused third-party tools (OneTrust, Microsoft Application Insights)

Analytics and tracking

Services
Google Analytics (via GTM), Microsoft Clarity, Mouseflow, Siteimprove Analytics, Metadata.io
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, Bing Ads, DoubleClick
Tracking pixels
Microsoft Clarity, Mouseflow, Reddit Pixel, Demandbase, Mountain Analytics, Metadata.io
Marketing tools
Marketo, Drift Chat, OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and comprehensive content.
  2. Strong privacy and cookie consent mechanisms are implemented.
  3. Multiple third-party marketing and analytics tools are used, indicating mature digital marketing.
  4. No visible security vulnerabilities or exposed sensitive data in the HTML content.
  5. WHOIS data confirms legitimacy and consistency with business claims.
  6. No WAF or blocking mechanisms detected, allowing full content access.
Technical notes

Notes

The website uses a modern and robust technology stack including Bootstrap 5 for responsive design, jQuery for DOM manipulation, and various marketing and analytics tools such as Marketo, Drift, Microsoft Application Insights, and OneTrust for cookie consent. The CMS appears to be Episerver, indicating a professional content management system. Hosting is likely on Microsoft Azure, providing scalability and reliability. Performance is moderate with room for optimization. The site is mobile optimized and accessible, with good SEO practices evident from meta tags and structured navigation. Technical risks are minimal but should include continuous monitoring of third-party dependencies and security headers.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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