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Security report for relayservice.at

ÖGS.barrierefrei · Government · Austria

High risk. 9 critical or high findings in GDPR outside view, Email security and 2 other checks.

Security score

43/100

Risk levelHigh

0–100, higher is better. How it is calculated

ÖGS.barrierefrei operates the ÖGS Relay-Service, a specialized telephone interpreting service for deaf, hard-of-hearing, and speech-impaired individuals in Austria. Established in 2012, it provides free, barrier-free communication assistance nationwide, enabling users to communicate via sign language and German through telephone and video chat. The service is positioned as a leading non-profit organization dedicated to accessibility and inclusion for the deaf community in Austria. Technically, the website is built on a modern WordPress platform using Elementor and JupiterX theme, enhanced with performance and accessibility plugins such as WP Rocket and Accessible Poetry. The site demonstrates good mobile optimization, accessibility features, and SEO practices. Security measures include HTTPS enforcement and a Content-Security-Policy header, with cookie consent mechanisms aligned with GDPR requirements. Security posture is solid with no detected vulnerabilities or exposed sensitive data. However, the site lacks a dedicated security policy or incident response contact information, which could be improved. Privacy compliance is strong, with clear privacy and cookie policies and user consent mechanisms. Overall, the website and service present a trustworthy, professional, and user-focused platform with a strong commitment to accessibility and privacy. Strategic enhancements in security transparency and incident response readiness are recommended to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching relayservice.at

This scan found 29 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
15
Email security
40
DNS health
75
Network security
40
GDPR outside view
28
Average
43

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention relayservice.at, from OffSeq Breach.

No leaked records found

Breach holds no records for relayservice.at right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The ÖGS Relay-Service serves a niche market focused on accessibility for the deaf and hard-of-hearing population in Austria. Its non-profit business model emphasizes free service provision supported by partnerships such as ÖGS.barrierefrei and Gebärdenwelt-TV. The service benefits from a clear market position as a pioneer in Austria since 2012, with a focus on customer-centric, barrier-free communication. The website supports growth through digital maturity, offering video chat and online scheduling. Partnerships and social media presence enhance outreach and community engagement. The organization maintains a consistent brand and professional content, reinforcing credibility and trust within its target audience.

Security posture

The website exhibits a mature security posture with HTTPS enforced and a Content-Security-Policy header implemented. No vulnerable or outdated libraries were detected in the front-end scripts. Cookie consent is actively managed, supporting GDPR compliance. However, the absence of a public security policy and incident response contact channels limits transparency and preparedness for security incidents. No evidence of malware, phishing, or data leaks was found. The site would benefit from adding a security.txt file and enhancing HTTP security headers such as HSTS and X-Frame-Options to further harden security.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and user guidance.
  2. Add incident response contact information (e.g., security@ or abuse@ email addresses) to improve transparency.
  3. Implement additional HTTP security headers like HSTS and X-Frame-Options for enhanced protection.
  4. Regularly audit and update third-party plugins and libraries to mitigate vulnerabilities.
  5. Consider publishing a security.txt file to facilitate responsible vulnerability disclosure.

Contact details published on the site

Addresses
Legal name
ÖGS.barrierefrei
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ÖGS.barrierefrei
Description
Telefon-Dolmetschdienst für gehörlose, schwerhörige und sprechbehinderte Menschen in Österreich. Kostenloser Relay-Service ermöglicht barrierefreie Kommunikation via Telefon und Video-Chat.
Key services
Dolmetschung kurzer Telefonate in ÖGS/Deutsch, Schweigepflicht der Mitarbeiter:innen, Keine Terminvereinbarung erforderlich, Kundenorientiertes und professionelles Service, Österreichweit verfügbar
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.3, Elementor 3.27.2, PHP, jQuery, MediaElement.js, WP Rocket (performance optimization), JetEngine, JetTabs, JetTricks, Pixelmate (cookie consent), Accessible Poetry (accessibility toolbar), Google Fonts (Barlow, Roboto, Open Sans)
Frameworks
Elementor, JupiterX theme
Platforms
WordPress
Performance
fast
Mobile
good
Accessibility
excellent
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content-Security-Policy header present
  • No exposed sensitive data in HTML
  • Cookie consent mechanism implemented
  • No vulnerable libraries detected in scripts

Analytics and tracking

Tracking level
minimal
Privacy practices
good

Advertising

Marketing tools
Webinaris, Stripe, Mollie
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website provides a specialized relay service for the deaf community in Austria.
  2. Strong focus on accessibility and user-friendly design.
  3. Comprehensive privacy and cookie policies with consent mechanisms.
  4. No signs of malicious or suspicious activity.
  5. Use of modern WordPress plugins and performance optimizations.
  6. Clear contact information and social media presence.
  7. No security policy or incident response information publicly available.
Technical notes

Notes

The website leverages a modern WordPress CMS with Elementor page builder and JupiterX theme, ensuring a flexible and responsive design. Performance optimizations are in place via WP Rocket, including lazy loading and minification. Accessibility is enhanced through the Accessible Poetry plugin, providing an accessibility toolbar with multiple user options. The tech stack includes jQuery, MediaElement.js for video playback, and integrations with external services such as Google Fonts, YouTube, Stripe, and Mollie for payments. SEO is supported by Rank Math PRO. The site demonstrates good technical hygiene with no broken elements and fast loading times. Hosting provider details are not explicitly available from the content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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