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Security report for relaync.com

Relay North Carolina · Telecommunications · United States

Medium risk. 7 critical or high findings in Email security, Security headers and 2 other checks.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Relay North Carolina is a government-funded telecommunications relay service dedicated to providing accessible phone communication for individuals who are Deaf, Hard of Hearing, DeafBlind, or have speech differences within North Carolina. The service is administered by the North Carolina Department of Health and Human Services and offers a variety of relay services including traditional relay, internet-based relay, conference captioning, and hearing loss support. The website positions itself as an essential state-level service provider with a clear mission to ensure communication accessibility at no cost to users. Technically, the website is built on WordPress and leverages modern web technologies such as jQuery, Google Analytics, Google Tag Manager, and reCAPTCHA for security and analytics. Accessibility is enhanced through the use of AudioEye scripts, and the site demonstrates good mobile optimization and SEO practices. The domain is well-established since 2003, reinforcing the legitimacy and trustworthiness of the service. From a security perspective, the website employs HTTPS with strong SSL configuration and uses security best practices such as CAPTCHA on forms. However, it lacks publicly accessible privacy, cookie, and security policies, which are critical for compliance and user trust. No critical vulnerabilities or exposed sensitive data were detected, indicating a solid security posture overall. Overall, the website is professional, trustworthy, and serves a vital public service. Strategic improvements in privacy compliance documentation and security policy transparency would enhance user trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching relaync.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
65
Email security
60
DNS health
70
Network security
100
GDPR outside view
35
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Relay North Carolina operates as a government-affiliated non-profit entity focused on telecommunications accessibility. Its market position is unique and essential, serving a niche audience of individuals with hearing and speech disabilities in North Carolina. The business model is funded through surcharges on telephone connections, ensuring free service to end users. The organization maintains partnerships with related entities such as nc-sts.com and actively engages users through social media and outreach programs. Growth indicators include a comprehensive service portfolio and educational webinars. The company benefits from strong state government backing, which supports its operational stability and public trust.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and use of Google reCAPTCHA to protect forms from abuse. No security headers were explicitly detected in the provided data, suggesting room for improvement in HTTP header security. The absence of privacy and cookie policies is a compliance gap that could expose the organization to regulatory risks, especially under GDPR or similar frameworks. Incident response and vulnerability disclosure mechanisms are not publicly documented, which limits transparency. Overall, the site shows good baseline security but should enhance policy documentation and implement additional security headers to strengthen defenses and compliance.

Recommendations

  1. Publish comprehensive privacy and cookie policies prominently on the website to improve compliance and user trust.
  2. Add terms of service and a dedicated security policy page outlining security practices and user responsibilities.
  3. Implement and advertise an incident response plan and vulnerability disclosure process to enhance transparency and security culture.
  4. Configure and deploy security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to harden the website against common attacks.
  5. Regularly review and update third-party scripts and plugins to mitigate risks from vulnerable libraries and ensure ongoing security.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Relay North Carolina
Description
Free telecommunication service that enables people who are Deaf, Hard of Hearing or DeafBlind to place and receive phone calls. Funded by a surcharge on landlines and wireless telephone connections in North Carolina and administered by the North Carolina Department of Health and Human Services, Division of Services for the Deaf and the Hard of Hearing.
Key services
Traditional Relay, Internet-Based Relay, Relay Conference Captioning, Hearing Loss Services, Equipment Distribution, Webinars, Outreach Programs, Relay-Friendly Business Program
Content quality
good
Branding
consistent

Technology

Stack
WordPress, jQuery, Google Analytics, Google Tag Manager, reCAPTCHA, MonsterInsights plugin, Contact Form 7, CF7 Conditional Fields, AudioEye accessibility script
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced with SSL
  • Use of Google reCAPTCHA for forms
  • No exposed sensitive data detected
  • No vulnerable libraries detected
  • Use of security and analytics plugins

Analytics and tracking

Services
Google Analytics, MonsterInsights
Tracking level
moderate
Privacy practices
poor

Advertising

Ad networks
Simpli.fi
Tracking pixels
MonsterInsights
Marketing tools
MonsterInsights
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a government-funded telecommunications relay service for people with hearing disabilities in North Carolina.
  2. Content is comprehensive about services but lacks explicit privacy and cookie policies.
  3. Uses modern web technologies and accessibility tools.
  4. No critical security issues detected; SSL is properly configured.
  5. Includes social media presence and outreach programs.
  6. No suspicious or malicious content detected.
  7. No direct company contact emails or phone numbers explicitly labeled on homepage; contact form is primary contact method.
Technical notes

Notes

The website is built on a WordPress CMS platform with a modern tech stack including jQuery and various plugins for analytics, forms, and accessibility. Performance is moderate with good mobile optimization and accessibility features such as font size toggles and contrast themes. SEO is supported by proper meta tags and structured navigation. Hosting details are limited but the domain registrar is reputable. The site uses Google Analytics and Tag Manager for tracking, with moderate user tracking levels. There is no evidence of technical debt or outdated technologies, but the absence of security headers and privacy documentation indicates areas for modernization and compliance enhancement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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