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Security report for ratel.rs

Регулаторно тело за електронске комуникације и поштанске услуге · Government · Serbia

Medium risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

The Regulatory Authority for Electronic Communications and Postal Services (RATEL) of Serbia operates as a government regulatory body overseeing electronic communications and postal services. The website serves as an official portal providing regulatory information, public consultations, licensing, and consumer services. It targets operators, service providers, and the general public within Serbia. The domain is well-established since 2008, reflecting a mature presence in the regulatory sector. Technically, the website employs modern web technologies including JavaScript libraries such as Swiper.js and mmenu.js, and integrates Google reCAPTCHA for form security. The site is built on a Laravel-based backend inferred from CSRF tokens and form structures. It is mobile-optimized with good performance and basic accessibility features. SEO is basic but functional with meta tags and Open Graph data. Security posture is solid with HTTPS enforced, CSRF protection, and cookie consent mechanisms. However, some security headers like Content-Security-Policy and X-Frame-Options are missing, which could be improved. No vulnerabilities or exposed sensitive data were detected. Privacy compliance is strong with a comprehensive privacy policy and cookie consent. Overall, RATEL's website is professional, trustworthy, and aligned with its government regulatory role. It provides clear contact information and links to partner portals, enhancing transparency and user engagement. Strategic improvements in security headers and accessibility would further strengthen its digital maturity.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, LinkedIn, YouTube, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
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  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
90
Email security
65
DNS health
70
Network security
100
GDPR outside view
50
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

RATEL holds a key position as Serbia's national regulatory authority for electronic communications and postal services. Its business model is government-mandated regulation, licensing, and market oversight. The website supports multiple portals and services including complaint handling, public consultations, and information dissemination. The target audience includes telecom operators, postal service providers, and consumers. The organization benefits from partnerships with national security centers and technical monitoring platforms, indicating a robust ecosystem. The domain age and consistent WHOIS data reinforce legitimacy. The site’s multilingual support and social media presence indicate efforts to reach diverse stakeholders and maintain transparency.

Security posture

The website demonstrates a mature security posture with HTTPS encryption, CSRF tokens on forms, and integration of Google reCAPTCHA to prevent automated abuse. Cookie consent is implemented with secure and samesite flags. However, the absence of key security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options represents an area for improvement. No signs of vulnerabilities, malware, or phishing were found. Incident response and security policy pages are not present, which could be a gap in transparency and readiness. Overall, the site is secure but could enhance defense-in-depth measures and incident communication.

Recommendations

  1. Implement Content-Security-Policy header to mitigate XSS and data injection risks.
  2. Add X-Frame-Options and X-Content-Type-Options headers to prevent clickjacking and MIME sniffing.
  3. Develop and publish a dedicated security policy and incident response page for transparency.
  4. Enhance accessibility features to meet WCAG standards for broader compliance.
  5. Regularly audit third-party scripts and update dependencies to avoid vulnerabilities.

Contact details published on the site

Addresses
Legal name
Регулаторно тело за електронске комуникације и поштанске услуге
Registration number
17606590
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Регулаторно тело за електронске комуникације и поштанске услуге
Description
Regulatory authority for electronic communications and postal services in Serbia, providing regulatory oversight, market analysis, licensing, and public consultations.
Key services
Internet Shalter (Online portal), Complaints handling for operators, Public consultations, Regulatory documentation and licensing, Information security, Radio frequency spectrum management, Postal services regulation
Content quality
good
Branding
consistent

Technology

Stack
Google reCAPTCHA, Swiper.js, mmenu.js, Google Fonts (Exo 2), JavaScript ES6+, CSS3 with Tailwind-like utility classes
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • CSRF tokens in forms
  • Google reCAPTCHA integration
  • Cookie consent with secure and samesite=lax flags

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a government regulatory authority for electronic communications and postal services in Serbia.
  2. Content is primarily in Serbian Cyrillic with language switcher for Latin and English.
  3. Site uses HTTPS with valid SSL and includes CSRF protection on forms.
  4. Cookie consent banner is present and functional.
  5. Multiple official portals and partner sites are linked.
  6. Social media presence is established on major platforms.
  7. No signs of malware, phishing, or suspicious content.
  8. No explicit security policy or incident response page found.
  9. No vulnerability disclosure or security.txt file detected.
  10. Site uses modern JavaScript libraries and lazy loading for CSS and scripts.
Technical notes

Notes

The website uses a modern tech stack with JavaScript libraries for UI components and navigation, including Swiper.js for sliders and mmenu.js for mobile menus. It loads CSS and JS resources asynchronously to improve performance. The backend appears to be Laravel-based, indicated by CSRF tokens and form methods. Google Fonts and Google reCAPTCHA are integrated. The site is mobile responsive with good design consistency. SEO metadata is present but minimal. Hosting provider details are not explicit. Performance is moderate with room for optimization. Accessibility is basic and could be improved for compliance and usability.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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