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Security report for quaero.com

CSG · Technology · United States

Partial score · DNS & email only

63/100

0–100, higher is better. How it is calculated

CSG is an enterprise technology company specializing in customer experience, billing, payments, and digital commerce solutions primarily for telecommunications and related industries. The company is positioned as a market leader, supported by recognitions from Forrester, Gartner, and Frost & Sullivan. Their website reflects a mature digital presence with comprehensive content, professional design, and strong branding consistency. The technical infrastructure is based on WordPress CMS with modern JavaScript libraries and integrations for analytics, marketing, and user experience enhancements. Security posture is solid with HTTPS, privacy compliance, and use of CAPTCHA, though some security headers could be improved. Overall, the site demonstrates a high level of professionalism and trustworthiness suitable for an enterprise audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
85
DNS health
70
Network security
100
GDPR outside view
58
Average
63

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CSG targets large enterprises in telecommunications, financial services, retail, healthcare, government, and utilities sectors. Their business model focuses on SaaS platforms and technology solutions that enable customer engagement, revenue management, and digital commerce. The company leverages partnerships and industry analyst endorsements to strengthen market position. Revenue streams likely include software licensing, cloud services, and professional services. The website's resource center and analyst reports indicate a focus on thought leadership and customer education. The presence of investor relations and career pages further supports enterprise scale and operational maturity.

Security posture

The website employs HTTPS with strong SSL configuration and integrates multiple security and privacy tools such as Google reCAPTCHA and cookie consent mechanisms. Datadog RUM is used with privacy masking to monitor performance and user interactions securely. However, explicit security headers like Content-Security-Policy and X-Frame-Options are not evident, which could enhance protection against common web attacks. No incident response or vulnerability disclosure information is published, which is a gap in transparency. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, the security posture is good but could benefit from additional hardening and published policies.

Recommendations

  1. Implement and enforce Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, and Referrer-Policy headers to strengthen security.
  2. Publish an incident response page or contact channel to improve transparency and readiness.
  3. Consider adding a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Regularly audit third-party scripts and libraries to ensure no vulnerabilities are introduced.
  5. Enhance privacy disclosures with clear data retention policies and user rights information.

Contact details published on the site

Addresses
Legal name
CSG Systems, Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
CSG
Description
CSG helps companies build effortless experiences, making it easier for customers to connect with, use and pay for the services they value most.
Key services
Customer Communications & Operations, Network Solutions, Billing, Revenue Management & Monetization, Configure, Price, Quote (CPQ), Customer Experience, Payment & Merchant Services, Wholesale & Partner Management
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Yoast SEO plugin, jQuery, AOS (Animate On Scroll), Splide.js, Select2, UberMenu, Google Tag Manager, Google Optimize, Google reCAPTCHA, Datadog RUM, CrazyEgg, Demandbase, Salesloft, MarketingCloudFX, LinkedIn Insight Tag, Twitter Universal Website Tag, Pardot forms
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA for forms
  • Datadog RUM with privacy masking
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Datadog RUM, Google Analytics (implied via GTM), CrazyEgg, LinkedIn Insight Tag, Twitter Universal Website Tag, Facebook Pixel
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Facebook Pixel, Twitter Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, CrazyEgg, Datadog RUM
Marketing tools
Google Optimize, Demandbase, Salesloft, MarketingCloudFX, Pardot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Comprehensive content about products, solutions, industries served, and company information
  3. Strong presence of industry analyst recognitions and trust signals
  4. Extensive use of third-party marketing and analytics tools
  5. Good privacy and cookie compliance with consent mechanisms
  6. No visible security issues or exposed sensitive data
  7. No incident response or vulnerability disclosure information found
Technical notes

Notes

The website is built on WordPress CMS with a modern front-end stack including jQuery, AOS, Splide.js, Select2, and UberMenu for enhanced UI/UX. It integrates multiple marketing and analytics tools such as Google Tag Manager, Google Optimize, Datadog RUM, CrazyEgg, Demandbase, Salesloft, and Pardot forms. The site is mobile optimized with responsive design and accessibility features like skip links and ARIA roles. Performance is moderate, with some heavy third-party scripts that could impact load times. SEO is well implemented using Yoast SEO plugin and structured data (JSON-LD) for rich snippets. Technical risks include reliance on many external scripts and the absence of some security headers. Overall, the technical infrastructure supports a professional and scalable digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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