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Security report for pretix.cloud

pretix · Technology · Germany

Low risk. 3 critical or high findings in GDPR outside view.

Security score

79/100

Risk levelLow

0–100, higher is better. How it is calculated

pretix is a technology company specializing in event ticketing software, offering a comprehensive platform that includes online ticket shops, box office solutions, and various event management tools. The company targets event organizers across multiple sectors such as conferences, festivals, concerts, and exhibitions. With over 1000 customers and ISO 27001 certification, pretix holds a strong market position as a secure and privacy-focused ticketing solution provider. The website reflects a professional and consistent brand image with clear navigation and extensive product offerings. Technically, pretix employs modern web technologies including Matomo analytics for privacy-conscious tracking, SVG graphics for UI, and a REST API for extensibility. The site is well-optimized for performance and mobile devices, providing a good user experience. Security-wise, pretix demonstrates strong practices with HTTPS enforcement and ISO certification, though it lacks some security headers and a public vulnerability disclosure policy. Contact information is clearly presented, supporting business credibility. Overall, pretix presents a trustworthy and mature digital presence with minor areas for compliance and security enhancement.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching pretix.cloud

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
70
Email security
98
DNS health
90
Network security
100
GDPR outside view
28
Average
79

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention pretix.cloud, from OffSeq Breach.

No leaked records found

Breach holds no records for pretix.cloud right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

pretix operates in the technology sector, focusing on SaaS and software solutions for event ticketing and management. Its business model revolves around providing a customizable ticket shop platform with extensibility via plugins and APIs. The company leverages partnerships with platforms like Venueless for virtual events and maintains a plugin marketplace to foster ecosystem growth. Revenue streams likely include subscription fees, hardware rentals, and service fees. The target customer segment includes event organizers of various sizes and types, emphasizing privacy and security as competitive advantages. The presence of ISO 27001 certification and a large customer base indicates a mature operation with a focus on compliance and trust. The company maintains active social media and community engagement channels, enhancing brand visibility and customer support.

Security posture

pretix exhibits a solid security posture highlighted by ISO 27001 certification and a clear focus on privacy and security throughout its website content. The use of HTTPS and privacy-respecting analytics (Matomo) further strengthens its security stance. However, the absence of explicit security headers such as Content Security Policy (CSP), HSTS, and X-Frame-Options suggests room for improvement. No incident response or vulnerability disclosure information is publicly available, which could be a gap in transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, pretix maintains a good security baseline appropriate for its business but should enhance transparency and technical controls to further mitigate risks.

Recommendations

  1. Implement a cookie consent mechanism to ensure full compliance with EU cookie laws and GDPR.
  2. Publish a vulnerability disclosure policy or security.txt file to improve transparency and encourage responsible reporting.
  3. Add standard security headers (CSP, HSTS, X-Frame-Options) to strengthen protection against common web attacks.
  4. Provide clear incident response contact information to facilitate timely communication in case of security events.
  5. Regularly review and update privacy and security documentation to maintain compliance with evolving regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
pretix
Description
pretix helps you to sell tickets for your event in an easy way. It supports multi-lingual events and provides a wide range of features
Key services
Online ticket shop, Box office and ticket outlets, Marketing toolkit, Direct payments, Access control and live badge printing, Cash register app, Ticket vending machine app, Hardware rental, Extensible via plugins and REST API
Content quality
excellent
Branding
consistent

Technology

Stack
Matomo Analytics, SVG graphics, REST API, JavaScript, CSS
Performance
fast
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ISO 27001 certified
  • Focus on privacy and security
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Matomo
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Matomo
Marketing tools
Marketing toolkit (pretix feature)
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Strong focus on privacy and security with ISO 27001 certification.
  3. Comprehensive product suite for event ticketing and management.
  4. Clear and professional design with good navigation and mobile optimization.
  5. Contact information is clearly presented with email and phone support.
  6. No cookie consent mechanism detected, which may be a compliance gap.
  7. No explicit incident response or vulnerability disclosure information found.
  8. Use of Matomo analytics indicates privacy-conscious tracking.
  9. Multiple external trusted domains linked for documentation, status, and social media.
Technical notes

Notes

The website is built using modern web technologies including JavaScript, SVG graphics, and CSS, with Matomo analytics integrated for user tracking. The presence of a REST API indicates a modular and extensible architecture. Hosting appears to be managed via a CDN or cloud static hosting service, contributing to fast load times and good performance. The site is mobile-optimized and accessible, with clear navigation and SEO-friendly metadata. No CMS was explicitly detected, suggesting a custom or framework-based solution. Technical debt appears minimal, but the lack of some security headers and cookie consent mechanisms indicates areas for modernization and compliance improvement. Overall, the technical infrastructure supports a robust and scalable event ticketing platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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