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Security report for pinch.ai

Pinch AI · E-commerce · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Pinch AI is a specialized technology company offering an AI-powered SaaS platform focused on optimizing e-commerce returns and mitigating abuse. Their solutions target retailers and e-commerce businesses, providing adaptive returns policies, fraud detection, and customer loyalty enhancements. The company integrates with major e-commerce platforms and logistics providers, positioning itself as a trusted partner in the retail technology space. The website is professionally designed, mobile-optimized, and rich in relevant content, reflecting a mature digital presence. Technically, the website leverages modern frameworks such as Webflow CMS, GSAP for animations, and integrates multiple analytics and marketing tools including HubSpot, Google Tag Manager, and Apollo.io. The site is hosted on Webflow's CDN, ensuring fast performance and good accessibility. Privacy and cookie policies are present with consent mechanisms, indicating attention to compliance. However, explicit security policies and incident response information are not publicly available. From a security perspective, the site uses HTTPS with good SSL configuration and secure forms but lacks visible security headers and a public vulnerability disclosure. No critical vulnerabilities or exposed sensitive data were detected. The WHOIS data is privacy protected, which is common for tech companies, but limits transparency. Overall, the site demonstrates a solid security posture with room for improvement in policy transparency. The overall risk assessment is low, with the main recommendation being to enhance visible security and incident response documentation to build further trust. The company should also consider publishing a security.txt or vulnerability disclosure to facilitate responsible reporting. The business credibility is supported by professional branding, clear service offerings, and trusted partner logos.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      SSL Certificate Expires Soon

      SSL certificate expires in 26 days

      What to do: Renew SSL certificate before expiration

      • NIS2 21(2)(h)
      • IR 2024/2690 9.2(c): Implementing Regulation (EU) 2024/2690, Annex point 9.2(c): Cryptography
      • NIST SC-17: NIST SP 800-53 Rev. 5 SC-17: Public Key Infrastructure Certificates

Need hands-on remediation? Email guard@offseq.com

Keep watching pinch.ai

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
30
Email security
70
DNS health
80
Network security
100
GDPR outside view
68
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Pinch AI operates in the e-commerce and retail technology sector, providing AI-driven solutions to optimize returns and reduce fraud. Their business model is B2B SaaS, targeting retailers who face costly returns and abuse issues. The company differentiates itself by focusing on adaptive returns policies and customer segmentation to reward loyal buyers while deterring fraudulent behavior. Their integration ecosystem includes major e-commerce platforms like Shopify, Adobe Commerce, and Salesforce Commerce Cloud, as well as logistics and warehouse management systems, indicating a broad partnership network. The presence of trusted retail brands as customers signals market acceptance and growth potential. The company emphasizes operational efficiency, margin protection, and customer experience enhancement as key value propositions. No public financial or founding date information was found, but the website's sophistication suggests a well-established startup or small company.

Security posture

The website demonstrates a good security posture with HTTPS enforced and secure form handling. No sensitive data leakage or vulnerable libraries were detected in the HTML content. However, the absence of security headers such as Content Security Policy (CSP), X-Frame-Options, and HSTS reduces the overall security hardening. There is no public security policy or incident response information, which could impact customer trust and compliance readiness. The WHOIS data is privacy protected, which is typical but limits transparency. No vulnerability disclosure or security.txt file was found, which is a best practice for responsible vulnerability management. Overall, the security maturity is moderate to good, with recommendations to improve header implementation and publish security policies.

Recommendations

  1. Implement and enforce security headers including CSP, HSTS, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
  2. Publish a clear security policy and incident response plan on the website to improve transparency and customer confidence.
  3. Create and maintain a vulnerability disclosure program or security.txt file to facilitate responsible reporting of security issues.
  4. Enhance contact information availability by providing verified company emails or phone numbers for support and security contacts.
  5. Regularly audit third-party scripts and tracking tools to ensure compliance with privacy regulations and minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Pinch AI
Description
Turn costly returns into customer wins. Offer standout experiences and exclusive benefits to convert trusted buyers into repeat customers. Use adaptive policies to deter abuse, making each sale profitable.
Key services
Dynamic Order Optimization, Adaptive Returns Engine, Smart Returns Receiving, Customer 360 support tools, Fraud and abuse detection
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, HubSpot Analytics, Finsweet CMS Filter, Swiper.js, GSAP, Apollo.io tracking, JavaScript modules
Frameworks
Webflow, GSAP
Platforms
Shopify, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure contact forms with required fields

Analytics and tracking

Services
HubSpot Analytics, Google Analytics (via GTM), Apollo.io
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
HubSpot, Google Ads, LinkedIn Insight, Apollo.io
Marketing tools
HubSpot, Apollo.io
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. WHOIS data is unavailable or privacy protected, limiting domain ownership transparency.
  3. Strong focus on AI-powered returns management and fraud prevention for e-commerce retailers.
  4. Multiple integrations with major e-commerce and logistics platforms.
  5. Comprehensive privacy and cookie policies with consent mechanisms implemented.
  6. No direct company contact emails or phone numbers publicly listed; contact via form and social media only.
  7. No explicit security or incident response policies found on site.
  8. Modern tech stack with good performance and mobile optimization.
  9. No adult or questionable content detected; content is safe for general audiences.
Technical notes

Notes

The website is built on Webflow CMS, leveraging modern JavaScript libraries such as GSAP for animations and Swiper.js for interactive sliders. It integrates multiple marketing and analytics tools including HubSpot, Google Tag Manager, LinkedIn Insight, and Apollo.io for user tracking and lead generation. The hosting is via Webflow's CDN, providing fast load times and good mobile responsiveness. The site uses asynchronous script loading to optimize performance. SEO is supported by proper meta tags and structured navigation. Accessibility is addressed with focus outlines and semantic HTML elements. There is no evidence of legacy or vulnerable libraries. The technical infrastructure is modern and well-maintained, supporting a professional user experience and scalable operations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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