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Security report for phoneware.ie

Phoneware Ltd · Telecommunications · Ireland

Medium risk. 5 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

54/100

Risk levelMedium

0–100, higher is better. How it is calculated

Phoneware Ltd is an Irish-based company specializing in telemanagement software solutions, primarily for Avaya and Nortel PBX systems. Their product suite includes PhoneMaster for telephone system administration and CallBill for call accounting, supported by a help desk and migration services. The company targets organizations requiring efficient telephony management, including government, education, and large enterprises. The website demonstrates a professional presence with detailed product information, customer testimonials, and partner affiliations with Avaya and Cisco. Technically, the site is built on WordPress with common plugins and uses Google Analytics for tracking. However, the absence of HTTPS and loading of resources over HTTP represent significant security weaknesses. Privacy and cookie policies are present with consent mechanisms, but no terms of service or security policies are found. Overall, the site is credible and well-structured but requires urgent security improvements.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching phoneware.ie

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
15
Email security
65
DNS health
85
Network security
100
GDPR outside view
58
Average
54

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Phoneware Ltd occupies a niche market in telecommunications software, focusing on call accounting and PBX administration for legacy and current Avaya/Nortel systems. Their business model combines software sales with support and migration services. The company has a global client base including government agencies and educational institutions, supported by partnerships with Avaya and Cisco. The website content and testimonials indicate strong customer satisfaction and a stable market position. The company appears small but specialized, with consistent branding and a clear value proposition. The lack of explicit founding year or parent company information suggests an independent entity focused on its core competencies.

Security posture

The website's security posture is moderate but with critical gaps. The lack of HTTPS across the site and loading of scripts over HTTP expose users to potential interception and man-in-the-middle attacks. No advanced security headers are detected, and there is no public security policy or incident response information. The presence of a cookie consent banner indicates some privacy awareness, but GDPR compliance is not clearly demonstrated. No vulnerabilities or exposed sensitive data were found in the HTML content. To improve, the company should implement HTTPS, update all resources to secure protocols, add security headers, and publish security and incident response policies.

Recommendations

  1. Implement HTTPS site-wide with a valid SSL/TLS certificate to secure all communications.
  2. Serve all external and internal resources over HTTPS to prevent mixed content issues.
  3. Add security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Publish a comprehensive security policy and incident response contact information.
  5. Regularly update WordPress core, themes, and plugins to mitigate vulnerabilities.
  6. Enhance GDPR compliance by updating privacy policy and cookie consent mechanisms.
  7. Consider adding terms of service to clarify user agreements and liabilities.
  8. Improve accessibility features to meet modern standards.
  9. Monitor and audit analytics data collection for privacy compliance.

Contact details published on the site

Addresses
Legal name
Phoneware Ltd
Registration number
235867
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Phoneware Ltd
Description
Leading edge telemanagement solutions provider focusing on simplifying telephone system management and helping drive down business costs. Develops intuitive and easy-to-use products backed by a highly acclaimed Help Desk Support Service.
Key services
PhoneMaster - Telephone System Administration, CallBill - Call Accounting Software, Directory - Online Corporate Directory, Integration - Real-time Product Integration, Help Desk Support, Telephone System Migrations, Training
Content quality
good
Branding
consistent

Technology

Stack
WordPress, jQuery, Revolution Slider, Google Analytics, PHP, MySQL
Frameworks
WordPress Theme Nevada
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
45/100
Good practices seen
  • Cookie consent banner implemented
  • No exposed credentials or sensitive data found in HTML

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a WordPress-based corporate site for Phoneware Ltd, an Irish telemanagement software company.
  2. Content is rich with product information, customer testimonials, and partner logos.
  3. No HTTPS detected in provided HTML content, which is a significant security concern.
  4. Privacy and cookie policies are present with a consent mechanism.
  5. No terms of service or explicit security/incident response policies found.
  6. Contact information is clearly provided including email, phone numbers, and physical address in Ireland.
  7. Multiple external scripts and analytics tools are used, primarily Google Analytics.
  8. No suspicious or malicious content detected.
  9. Site uses dated versions of some plugins and scripts, which may pose security risks if not updated.
Technical notes

Notes

The website is built on WordPress using the Nevada theme and several plugins including Revolution Slider, Contact Form 7, and Easy FancyBox. It uses jQuery and other JavaScript libraries for UI and functionality. Google Analytics and Google Tag Manager are integrated for user tracking. The site is hosted on a cloud provider (likely AWS) based on IP address. Performance is moderate with responsive design and mobile optimization present. However, the site lacks HTTPS, which is a critical technical deficiency. The HTML structure is valid and SEO meta tags are well implemented. There is some technical debt indicated by older plugin versions and HTTP resource loading. Modernization opportunities include full HTTPS adoption, security header implementation, and improved accessibility compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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