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Security report for phoenixnap.com

PhoenixNAP · Technology · United States

Medium risk. 5 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

59/100

Risk levelMedium

0–100, higher is better. How it is calculated

phoenixNAP is a leading global IT services provider specializing in data center solutions, dedicated servers, cloud computing, and colocation services. The company offers a broad portfolio of products and services designed to support digital transformation initiatives for businesses of all sizes. With a strong global presence including 18 data centers and a 9+ Tbps network backbone, phoenixNAP positions itself as a reliable partner for enterprise-grade IT infrastructure needs. Technically, the website is built on WordPress with modern frameworks like Bootstrap 5 and utilizes various performance and marketing tools such as WP Rocket, Google Tag Manager, and Crazy Egg. The site is well-optimized for mobile devices, accessibility, and SEO, reflecting a mature digital infrastructure. From a security perspective, phoenixNAP enforces HTTPS, employs content security policies, and integrates security features like reCAPTCHA on forms. While no critical vulnerabilities or exposed sensitive data were detected, the site could benefit from publishing a dedicated security policy and vulnerability disclosure information to enhance transparency. Overall, phoenixNAP demonstrates a strong security posture, comprehensive service offerings, and a professional online presence, making it a trustworthy and credible IT service provider. Strategic recommendations include enhancing security policy transparency and continuous monitoring of third-party integrations.

Scanned

NIS2 and GDPR posture

GDPR outside view
45/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching phoenixnap.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
55
Email security
80
DNS health
75
Network security
100
GDPR outside view
45
Average
59

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

phoenixNAP operates in the technology sector, focusing on providing IT infrastructure as a service, including colocation, bare metal cloud, dedicated servers, and backup solutions. The company targets businesses requiring scalable, secure, and high-performance IT environments. Its competitive advantages include a global data center footprint, partnerships with major technology vendors like Intel and VMware, and a diverse product portfolio. The business model is primarily service-oriented, with revenue streams from server rentals, cloud services, and network connectivity. The presence of multiple regional domains and language options indicates a global market approach. The company shows growth potential through its extensive alliance network and continuous product innovation.

Security posture

phoenixNAP exhibits a mature security posture with enforced HTTPS, use of content security policies, and integration of security mechanisms such as reCAPTCHA and privacy widgets. No critical security issues or vulnerabilities were found in the analyzed content. However, the absence of a dedicated security policy page and vulnerability disclosure mechanism suggests room for improvement in transparency and incident response readiness. The company demonstrates compliance with GDPR and other privacy regulations, supported by clear privacy and cookie policies. Overall, the security culture appears robust but could benefit from enhanced public documentation of security practices.

Recommendations

  1. Publish a comprehensive security policy page detailing security practices and incident response procedures.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Enhance Content Security Policy coverage to include all third-party scripts and resources.
  4. Regularly audit and update third-party libraries and plugins to mitigate potential vulnerabilities.
  5. Increase transparency around DDoS protection and other network security measures.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
PhoenixNAP
Description
phoenixNAP Data Center is a Leading Global IT Services Provider. Let Our Experts Assist With Dedicated Servers, Cloud Computing, Colocation, & Compliance Solutions.
Key services
Colocation, Bare Metal Cloud, Dedicated Servers, Cloud Services, Backup and Disaster Recovery, Security Solutions, Network Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, WPBakery Page Builder, Bootstrap 5, jQuery, Google Tag Manager, Google Analytics, Crazy Egg, LiveChat, ActiveCampaign, Clym Privacy Widget, ClickGuard, WP Rocket
Frameworks
Bootstrap
Platforms
WordPress
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP (Content Security Policy) with monitoring
  • No exposed sensitive data found in HTML
  • Use of reCAPTCHA in forms
  • Use of security and privacy widgets

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Crazy Egg
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Crazy Egg
Tracking pixels
ClickGuard
Marketing tools
ActiveCampaign, Clym Privacy Widget, LiveChat
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Comprehensive IT services portfolio with detailed product offerings
  2. Strong global data center presence with 18 data centers and 9+ Tbps connectivity
  3. Multiple language support and regional domains
  4. Use of modern web technologies and performance optimization
  5. Active use of marketing and analytics tools with privacy considerations
  6. No critical security issues or blocking detected
Technical notes

Notes

The website is built on a modern WordPress platform using Bootstrap 5 for responsive design and WPBakery Page Builder for content management. It employs advanced performance optimization techniques including WP Rocket for caching and lazy loading of assets. The site integrates multiple analytics and marketing tools such as Google Analytics, Google Tag Manager, Crazy Egg, and ActiveCampaign, indicating a sophisticated digital marketing strategy. The technical implementation supports fast loading times, mobile optimization, and accessibility standards. No significant technical debt or outdated technologies were detected, suggesting a well-maintained infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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