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Security report for parcelpanel.com

ParcelPanel · E-commerce · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

ParcelPanel is a specialized SaaS provider offering post-purchase solutions tailored for DTC ecommerce brands, with a strong focus on Shopify merchants. Their platform includes order tracking, returns and exchanges management, and shipping protection services designed to reduce after-sales costs and enhance customer satisfaction. The company positions itself as a market leader with over 50,000 brands trusting their solutions, supported by certifications such as ISO 27001 and GDPR compliance. Technically, the website is built on a modern React and Next.js stack, optimized for performance and mobile responsiveness, and integrates with major ecommerce platforms and carriers worldwide. Security posture is strong with HTTPS enforcement and recognized certifications, though there is room for improvement in security headers and incident response transparency. Overall, the website is professional, trustworthy, and well-structured, though the absence of WHOIS data introduces a minor transparency concern.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching parcelpanel.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
20
Email security
75
DNS health
80
Network security
100
GDPR outside view
80
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ParcelPanel operates in the ecommerce SaaS sector, targeting DTC brands seeking to optimize their post-purchase customer experience. Their competitive advantage lies in comprehensive integration with over 1,400 carriers and multiple ecommerce platforms, combined with a user-friendly, no-code solution. Revenue streams likely include subscription fees for their software products. The company maintains a robust partnership ecosystem with other ecommerce service providers and apps, enhancing their market reach. Customer testimonials and case studies indicate strong growth and customer satisfaction. The business model is scalable and focused on recurring revenue, with strategic emphasis on customer retention and operational efficiency.

Security posture

The security maturity of ParcelPanel is solid, evidenced by ISO 27001 certification and GDPR compliance, which demonstrate commitment to information security and data privacy. The website uses HTTPS exclusively, ensuring encrypted communications. However, the lack of visible security headers such as Content Security Policy or HSTS in the HTML content suggests potential areas for enhancement. No public incident response or vulnerability disclosure information was found, which could improve transparency and trust. No vulnerabilities or exposed sensitive data were detected in the analysis. Overall, the security posture is good but could benefit from additional best practices and public security documentation.

Recommendations

  1. Implement and publish comprehensive security headers including CSP, HSTS, X-Frame-Options, and X-Content-Type-Options to enhance browser security.
  2. Create and maintain a public incident response page or security contact email to improve transparency and facilitate vulnerability reporting.
  3. Add a vulnerability disclosure policy or security.txt file to encourage responsible security research and reporting.
  4. Consider publishing direct company contact emails and phone numbers for sales and support to improve business credibility and customer trust.
  5. Regularly audit and update third-party scripts and tracking tools to minimize privacy risks and ensure compliance with evolving regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ParcelPanel
Description
ParcelPanel provides post-purchase solutions for DTC ecommerce brands, focusing on order tracking, returns & exchanges, and shipping protection to reduce after-sales costs, improve customer satisfaction, and drive revenue growth.
Key services
Order Tracking, Returns & Exchanges Management, Shipping Protection
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, HubSpot Analytics, Google Tag Manager, Google Analytics
Frameworks
Next.js
Platforms
Shopify, WooCommerce
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ISO 27001 certification
  • GDPR compliance
  • 99.99% uptime commitment

Analytics and tracking

Services
HubSpot Analytics, Google Analytics, LinkedIn Insight
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
HubSpot Analytics, LinkedIn Insight
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong focus on ecommerce post-purchase solutions with multiple product offerings.
  3. High trust signals including certifications, customer testimonials, and partner logos.
  4. Modern technology stack with React and Next.js framework.
  5. Good privacy and cookie policies with consent mechanisms in place.
  6. No direct contact emails or phone numbers publicly listed; contact via form only.
  7. No visible security.txt or vulnerability disclosure page.
  8. WHOIS data unavailable, which is unusual for a .com domain.
Technical notes

Notes

The website leverages a modern React and Next.js framework, indicating a contemporary and scalable technical infrastructure. It integrates multiple third-party analytics and marketing tools such as HubSpot, Google Analytics, and LinkedIn Insight, supporting data-driven marketing strategies. The site is optimized for mobile devices and demonstrates fast loading times, contributing to a positive user experience. Hosting details are not explicitly disclosed but the use of CDN and asynchronous script loading suggests a cloud-based hosting environment. The technical implementation is robust with good SEO and accessibility practices, though security header implementation could be improved. Overall, the technical foundation supports the business goals effectively with opportunities for incremental security enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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