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Security report for optimalservicemanagement.com

Medium risk. 6 critical or high findings in SSL/TLS, Security headers and 1 other check.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching optimalservicemanagement.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
20
Email security
70
DNS health
75
Network security
100
GDPR outside view
53
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Optimal Service Management Ltd operates in the IT consulting sector with a focus on ITSM and cybersecurity. Its business model centers on providing expert consulting and training services to organizations aiming to optimize IT service delivery and cyber resilience. The company leverages its founder Stuart Rance's expertise and reputation, as evidenced by client testimonials. The target market includes medium to large organizations requiring ITSM improvements. The website content and structure suggest a small-sized company with a specialized niche. There is no indication of parent or subsidiary companies. The company maintains a professional online presence but could benefit from enhanced digital marketing and privacy compliance measures. No direct revenue streams or partnership domains were identified beyond social media presence.

Security posture

The website demonstrates a moderate security posture. HTTPS is used, ensuring encrypted communications, but no security headers such as Content Security Policy or HSTS were detected, which are recommended to mitigate common web attacks. The absence of incident response contact information and security policies limits transparency and preparedness. No forms or input fields reduce risk of injection attacks. Google Analytics is implemented without visible cookie consent, which may pose privacy compliance risks under GDPR. The missing WHOIS data raises questions about domain registration legitimacy, though the professional website content mitigates some concerns. Overall, the site is secure for visitors but would benefit from enhanced security headers, privacy controls, and incident response disclosures.

Recommendations

  1. Implement standard security headers including Content Security Policy, HSTS, X-Frame-Options, and X-Content-Type-Options to improve security posture.
  2. Add a cookie consent banner and cookie policy to comply with GDPR and other privacy regulations.
  3. Publish a clear security policy and incident response contact information to enhance transparency and trust.
  4. Verify and update WHOIS registration data to ensure domain legitimacy and improve trustworthiness.
  5. Regularly audit and update third-party libraries and analytics tools to mitigate vulnerabilities and privacy risks.

Contact details published on the site

Addresses
Legal name
Optimal Service Management Ltd.
Registration number
8791379 England
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Optimal Service Management Ltd.
Description
Optimal Service Management Ltd provides consulting and training services focused on IT service management (ITSM) and information security management, helping organizations improve service value, strategy, processes, and cyber resilience.
Key services
IT service management consulting, IT strategy development, Service portfolio definition, Capability assessment and improvement planning, Process implementation, Training and motivation, Information security management consulting, Cyber resilience strategy and policy, Risk analysis and control assessment
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Bootstrap, Font Awesome, Flexslider, Swipebox, Nivo Slider, Google Fonts, Google Maps API
Frameworks
Silverstripe CMS 4.11
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
60/100
Good practices seen
  • No exposed sensitive data in HTML
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF detected.
  2. WHOIS data is missing or domain not found in registry, unusual for active site.
  3. Website uses Silverstripe CMS and common web technologies.
  4. No forms detected on homepage; no direct data collection fields found.
  5. Contact information is clearly presented with phone and physical address.
  6. Privacy and terms pages are present but cookie policy and consent are missing.
  7. No explicit security policies or incident response contacts found.
  8. Google Analytics is included but no cookie consent banner detected.
  9. Content is professional, business-focused, and safe for general audiences.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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