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Security report for ombudsman.lu

Ombudsman Luxembourg · Government · Luxembourg

Medium risk. 7 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

56/100

Risk levelMedium

0–100, higher is better. How it is calculated

The Ombudsman Luxembourg website serves as the official government mediation office for citizens and residents seeking resolution of complaints related to state and municipal administrations. The site provides clear contact information and a concise description of its public service role, targeting a general audience in Luxembourg. The business model is focused on government mediation and administrative dispute resolution, positioning it as an essential public service entity within the government sector. Technically, the website employs basic technologies including Google Analytics and Google Tag Manager for visitor tracking. The site is moderately optimized for performance and mobile use but lacks advanced accessibility and SEO features. The absence of a CMS or modern frameworks suggests a simple, possibly custom-built site. No forms or interactive elements were detected, limiting data collection vectors. From a security perspective, the site uses HTTPS but lacks visible security headers and does not provide privacy or cookie policies, which are critical for GDPR compliance. No incident response or vulnerability disclosure mechanisms are present. Tracking scripts indicate moderate user tracking without clear privacy compliance disclosures. Overall, the security posture is basic with room for significant improvement. The overall risk assessment is moderate with no critical vulnerabilities detected but notable gaps in privacy compliance and security best practices. Strategic recommendations include publishing privacy and cookie policies, implementing security headers, enhancing mobile and accessibility features, and establishing incident response contacts to improve trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics

      What to do: Document all third-party data sharing in your privacy policy

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Keep watching ombudsman.lu

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
80
Email security
70
DNS health
85
Network security
20
GDPR outside view
10
Average
56

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Ombudsman Luxembourg operates as a government entity providing mediation services for administrative complaints. Its market position is that of an official public service with a clear mandate. The business model is non-commercial, focusing on dispute resolution between citizens and public administrations. Revenue streams are likely government-funded. The target customer segment includes Luxembourg residents and public administration stakeholders. The website's partnership ecosystem is minimal, with no evident commercial partners or subsidiaries. Growth indicators are not applicable given the public service nature. Strategic observations highlight the need for improved digital maturity and compliance to meet modern governance standards.

Security posture

The current security maturity level is basic. The website uses HTTPS, which is mandatory, but lacks critical security headers such as Content-Security-Policy and X-Frame-Options. No forms or user input fields reduce attack surface but also limit user engagement. The absence of privacy and cookie policies indicates compliance gaps with GDPR. No incident response or vulnerability disclosure information is provided, reducing readiness for security incidents. Data protection practices are minimal, and tracking via Google Analytics is implemented without clear user consent mechanisms. The security culture appears nascent, with opportunities to enhance transparency and protection.

Recommendations

  1. Publish comprehensive privacy and cookie policies to ensure GDPR compliance.
  2. Implement security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security.
  3. Establish and publicize incident response and vulnerability disclosure contacts.
  4. Improve mobile responsiveness and accessibility to enhance user experience.
  5. Adopt a security.txt file or similar mechanism to facilitate vulnerability reporting.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Ombudsman Luxembourg
Description
L'Ombudsman reçoit des réclamations relatives au fonctionnement des administrations de l'Etat et des communes, ainsi que des établissements publics relevant de l'Etat et des communes.
Key services
Receiving complaints about state and municipal administrations, Mediation and resolution of administrative disputes
Content quality
basic
Branding
consistent

Technology

Stack
Google Analytics, Google Tag Manager
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
60/100
Good practices seen
  • Use of HTTPS assumed (URL is https)
  • No forms detected to analyze for secure inputs

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
basic
User experience
basic
Content relevance
good
Navigation
basic
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website is a government ombudsman service for Luxembourg.
  2. No privacy or cookie policies found on the site.
  3. Contact information is clearly provided in the footer.
  4. No forms or user input fields detected.
  5. Uses Google Analytics and Tag Manager for tracking.
  6. No security headers detected in provided data.
  7. No incident response or vulnerability disclosure information available.
  8. Content is in French and focused on public service mediation.
  9. No suspicious or malicious content detected.
  10. Website design and technical implementation are basic but functional.
Technical notes

Notes

The website is built with basic HTML and CSS, incorporating Google Analytics and Google Tag Manager for tracking. No modern CMS or JavaScript frameworks are detected, indicating a simple technical infrastructure. Performance is moderate with no explicit indicators of optimization or caching. Mobile optimization is basic, with viewport meta tag present but no advanced responsive design features observed. Accessibility features are minimal, and SEO is basic with meta keywords and description tags but no Open Graph or structured data. Technical risks include lack of security headers and absence of privacy compliance mechanisms, which could impact user trust and regulatory adherence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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