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Security report for ombudsman.hr

Ured pučke pravobraniteljice · Government · Croatia

Medium risk. 7 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

59/100

Risk levelMedium

0–100, higher is better. How it is calculated

The website represents the official Croatian Ombudsman institution, providing human rights protection, complaint handling, legal assistance, and public reporting services. It targets Croatian citizens and vulnerable groups, operating as a governmental public service entity with a medium organizational size. The site is well-branded, consistent, and provides comprehensive contact information and privacy policies, reflecting a trustworthy public institution. Technically, the website is built on WordPress with modern plugins and frameworks such as Elementor and Bootstrap. It uses HTTPS and integrates Google Analytics and Mailchimp for analytics and marketing. The site is moderately performant and mobile-optimized, with basic accessibility features. From a security perspective, the site enforces HTTPS and uses secure forms but lacks some advanced security headers and explicit security or incident response policies. No vulnerabilities or blocking mechanisms were detected, indicating a solid security posture for a government site. Overall, the website is professional, credible, and compliant with GDPR, with room for improvement in security policy transparency and technical security headers. The domain registration data aligns well with the institution's identity, supporting high legitimacy.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
40
Email security
75
DNS health
85
GDPR outside view
28
Average
59

Not counted

  • Network security: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The Croatian Ombudsman institution holds a strong market position as the national human rights protector. Its business model is government-funded, focusing on public service rather than commercial revenue. The website supports transparency and citizen engagement through complaint submission, legal guidance, and public reports. The institution maintains partnerships with key Croatian government bodies and related ombudsman offices. Growth indicators include active social media presence and updated content. The institution's operations emphasize legal compliance, human rights advocacy, and public trust. Strategically, the institution benefits from clear branding and official domain use, enhancing credibility. The website's integration with marketing tools like Mailchimp suggests efforts to maintain public communication. However, the absence of terms of service and security policies may limit full transparency in digital operations.

Security posture

The website demonstrates a mature security posture with mandatory HTTPS and secure form handling. It avoids exposing sensitive data and uses nonces for AJAX security. However, the lack of security headers such as Content-Security-Policy and X-Frame-Options is a gap that could be exploited in certain attack vectors. No incident response or security policy pages were found, which could hinder rapid response to security incidents. The absence of a vulnerability disclosure policy or security.txt file limits external security collaboration. No known vulnerabilities or malware indicators were detected in the HTML content. The site uses up-to-date WordPress and plugins, reducing risk exposure. Overall, the security posture is good but could be enhanced by adopting additional security best practices and transparency measures.

Recommendations

  1. Implement security headers including Content-Security-Policy, X-Frame-Options, and X-XSS-Protection to strengthen browser security.
  2. Publish explicit security and incident response policies to improve transparency and preparedness.
  3. Add a vulnerability disclosure policy and security.txt file to facilitate responsible reporting of security issues.
  4. Regularly audit and update all plugins and themes to mitigate risks from outdated components.
  5. Enhance accessibility features to meet higher standards and improve user experience for all visitors.

Contact details published on the site

Addresses
Legal name
Ured pučke pravobraniteljice
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Ured pučke pravobraniteljice
Description
Croatian Ombudsman institution providing human rights protection, complaint handling, legal assistance, and public reports.
Key services
Handling complaints, Legal assistance, Human rights protection, Public reporting, Information dissemination
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.1, PHP, jQuery, Bootstrap 3.3.4, Elementor 3.29.2, WPBakery Page Builder, Google Analytics, Mailchimp for WordPress, Download Manager plugin, Qi Addons for Elementor
Frameworks
Bootstrap
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security nonce in AJAX calls
  • Secure forms with required fields

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Mailchimp
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a government institution site for Croatian Ombudsman
  2. Content is in Croatian with English language option
  3. Includes official contact info and social media links
  4. Uses modern WordPress CMS with common plugins
  5. Has privacy and cookie policies with consent banner
  6. No visible security or content blocking issues
  7. No terms of service or explicit security policy pages found
  8. No vulnerability disclosure or security.txt present
Technical notes

Notes

The website is built on a modern WordPress CMS platform, utilizing popular page builders like Elementor and WPBakery, and frameworks such as Bootstrap 3.3.4. It integrates third-party services including Google Analytics for tracking and Mailchimp for newsletter management. The site loads JavaScript libraries like jQuery and uses asynchronous script loading to optimize performance. Fonts are served via Google Fonts with font-display swap for better rendering. Performance is moderate, with responsive design and lazy loading for images and backgrounds. The site uses a mix of custom and plugin CSS styles. Hosting provider details are not explicitly disclosed in the HTML content. The technical stack is standard for government websites, balancing ease of content management with user experience. Opportunities exist to modernize Bootstrap version and improve accessibility compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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