Ombud-PostCom is a neutral arbitration service operating under the Swiss Federal Post Commission (PostCom) to resolve civil disputes related to postal services in Switzerland. The website serves as an official platform providing information, dispute submission forms, and annual reports in multiple languages (German, French, Italian, English), targeting both private and business customers within Switzerland. The business model is non-profit and government-affiliated, focusing on avoiding costly and lengthy court proceedings through mediation.
Scanned ·
NIS2 and GDPR posture
GDPR outside view
53/ 100 · Medium
Checks completed
7of 7
NIS2 Art. 21(2)
a(a) Risk analysis and security policies: Not visible from outside
b(b) Incident handling: One indicator
c(c) Business continuity, backups and crisis management: Not visible from outside
d(d) Supply chain security: Not visible from outside
e(e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
f(f) Assessing the effectiveness of security measures: Not visible from outside
g(g) Cyber hygiene and security training: Not visible from outside
h(h) Cryptography and encryption: Partly checked
i(i) HR security, access control and asset management: One indicator
j(j) Multi-factor authentication and secured communications: Not visible from outside
Partly checked
One indicator
Not visible from outside
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
Priority findings
4 findings rated critical or high. Fix these first.
Security headers
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
High
Missing Content-Security-Policy header
Controls resources the browser is allowed to load
What to do: Implement a Content-Security-Policy appropriate for your application
This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
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TLS certificates and expiry
DNS records
SPF, DKIM and DMARC
Security headers
GDPR and NIS2 posture
Exposed services
Third-party trackers
Security score drift
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Results by check
Each check with its score, findings and the evidence it collected.
How this score is calculated
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
SSL/TLS
72
Security headers
50
Email security
70
DNS health
75
Network security
100
GDPR outside view
53
Average
70
Not counted
NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
The certificate is not trusted by browsers
The website is not served over HTTPS
A database, remote desktop, file-sharing or Telnet service is reachable from the internet
The page loads a script from a compromised source
The domain registration has expired
SPF authorises every server to send mail as the domain
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Critical0–25
High26–49
Medium50–75
Low76–100
Breach exposure
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Dark web exposure
Add-on
Leaked records that mention ombud-postcom.ch, from OffSeq Breach.
No leaked records found
Breach holds no records for ombud-postcom.ch right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Business context
Business profile
The organization holds a niche position as the official dispute resolution body for postal matters in Switzerland, leveraging its affiliation with PostCom to establish trust and authority. The website's multi-language support and clear navigation cater well to its Swiss audience. However, the lack of detailed contact information beyond an email address and absence of privacy and cookie policies indicate areas for improvement in customer engagement and compliance. The use of Squarespace as a platform suggests a moderate level of digital maturity with room for technical enhancements.
Security posture
The website demonstrates a solid security posture with HTTPS enforced and HSTS enabled, ensuring secure communications. No exposed sensitive data or vulnerable libraries were detected. However, the absence of a privacy policy, cookie consent mechanism, and vulnerability disclosure information highlights compliance gaps, particularly regarding GDPR and data protection best practices. The limited contact information may also impact incident response readiness. Overall, the security measures are adequate but could be strengthened with formal policies and transparency.
Recommendations
Implement a comprehensive privacy policy and make it easily accessible on the website.
Introduce a cookie policy and consent banner to comply with GDPR and enhance user trust.
Add a security.txt file or a dedicated vulnerability disclosure page to facilitate responsible reporting.
Expand contact information to include a phone number and physical address for better user support and trust.
Enhance accessibility features to improve usability for all users, including those with disabilities.
Site observations
Automated reading of the public site. Ratings are indicative.
Business
Company
Ombud-PostCom
Description
Die neutrale Schlichtungsstelle zur Beilegung zivilrechtlicher Streitigkeiten im Schweizer Postmarkt, um teure und langwierige Gerichtsverfahren zu vermeiden.
Key services
Schlichtungsstelle (arbitration service), Bereitstellung von Schlichtungsformularen, Veröffentlichung von Jahresberichten
Content quality
good
Branding
consistent
Technology
Stack
Squarespace, Typekit Fonts, Google Fonts, JavaScript, CSS
Platforms
Squarespace
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic
Security
Observed score
85/100
Good practices seen
HTTPS enforced
HSTS enabled
No exposed sensitive data detected
Analytics and tracking
Tracking level
minimal
Privacy practices
poor
Advertising
Transparency
poor
Site quality
Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high
Key observations
Website is multi-lingual (DE, FR, IT, EN) targeting Swiss users.
Uses Squarespace CMS and hosting platform.
No privacy or cookie policies found, which is a compliance gap.
Contact information limited to an email address in the header.
No phone numbers or physical addresses explicitly listed.
No visible security.txt or vulnerability disclosure information.
No analytics or tracking scripts detected.
Content is focused on dispute resolution for postal services in Switzerland.
No advertising or affiliate marketing detected.
Technical notes
Notes
The website is built on the Squarespace platform, utilizing standard web technologies including JavaScript, CSS, and web fonts from Typekit and Google Fonts. The site is mobile-optimized with responsive design and moderate performance. SEO optimization is basic with proper meta tags but could be improved with richer metadata and structured data. No advanced frameworks or analytics tools were detected, indicating a straightforward technical setup with low complexity and manageable technical debt.
Standards and sources
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
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