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Security report for octadesk.com

Octadesk · Technology · Brazil

Partial score · DNS & email only

75/100

0–100, higher is better. How it is calculated

Octadesk is a Brazilian technology company providing a comprehensive SaaS platform for omnichannel customer service and sales automation. The platform integrates AI chatbots, ticketing, workflow automation, and analytics to optimize customer interactions and operational efficiency. With over 4000 companies using its services, Octadesk holds a strong market position in Brazil's customer service technology sector. The website demonstrates a mature digital infrastructure leveraging Webflow CMS, HubSpot marketing tools, and multiple analytics and advertising pixels, indicating advanced digital marketing and user engagement strategies. Security posture is robust with HTTPS, security headers, and secure forms, although explicit security policies and incident response information are not publicly detailed. The absence of WHOIS domain registration data is a notable concern but does not detract significantly from the overall trustworthiness given the professional website and business presence. Strategic recommendations include publishing detailed security policies, adding vulnerability disclosure mechanisms, and enhancing transparency around data protection roles. Overall, Octadesk presents as a credible and professional technology provider with a strong digital presence and good security hygiene.

Scanned

3 of 7 checks could not complete. The site may be unreachable or blocking automated scans, so the results below cover only what could be checked. Try a rescan later.

NIS2 and GDPR posture

NIS2 outside view
Not assessed
GDPR outside view
Not assessed

Both readouts depend on the site's pages, which could not be loaded in this scan.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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Keep watching octadesk.com

This scan found 12 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Email security
80
DNS health
80
Network security
100
Average
83
After the cap
75

Not counted

  • Security headers: did not complete in this scan.
  • GDPR outside view: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Octadesk operates in the technology sector, focusing on customer service automation and omnichannel communication solutions. Its SaaS business model targets medium to large enterprises seeking to improve customer engagement and operational efficiency through AI and automation. The company leverages partnerships and content marketing (blogs, webinars, trend reports) to build authority and attract customers. The presence of industry awards and testimonials supports its competitive advantage. The platform's integration capabilities and API offerings suggest a scalable and extensible product suited for diverse business needs. Growth indicators include a large client base and active marketing campaigns. The company ecosystem includes related domains for developer resources, product updates, and educational content, reinforcing a comprehensive customer engagement strategy.

Security posture

The website employs HTTPS with strong SSL configuration and implements multiple security headers, reflecting a good security baseline. Forms include validation and are integrated with HubSpot, reducing risk of injection attacks. However, the lack of publicly available security policies, incident response contacts, and vulnerability disclosure channels indicates room for improvement in transparency and preparedness. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. The extensive use of third-party marketing and analytics scripts necessitates ongoing monitoring to mitigate supply chain risks. Overall, the security posture is good but could be enhanced by formalizing security governance documentation and communication.

Recommendations

  1. Publish a dedicated security policy page detailing security controls and practices.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear contact information for incident response and data protection officer.
  4. Regularly audit and update third-party scripts to minimize security risks.
  5. Enhance cookie consent mechanisms to improve privacy compliance transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Octadesk
Description
A plataforma que organiza sua operação de ponta a ponta. Bots, IA e automações para vender, atender e resolver com mais agilidade — sem complicar seu time.
Key services
Omnichannel customer service, AI-powered chatbots, Ticketing and workflow automation, Sales and support analytics, Mass messaging, Integration APIs
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, HubSpot forms and analytics, TikTok Pixel, Facebook Pixel, Microsoft Clarity, Chart.js, Font Awesome, Optibase, Bing Ads
Frameworks
HubSpot CRM and marketing tools
Platforms
Webflow hosting and CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Secure forms with validation

Analytics and tracking

Services
HubSpot Analytics, Google Analytics (via GTM), Microsoft Clarity, TikTok Analytics, Facebook Analytics
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Bing Ads, Facebook Ads, TikTok Ads
Tracking pixels
Facebook Pixel, TikTok Pixel, LinkedIn Insight Tag, Microsoft Clarity
Marketing tools
HubSpot Marketing, Adopt.io
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive forms.
  2. Strong use of marketing and analytics tools indicating mature digital marketing.
  3. No visible security or privacy policy gaps on the website.
  4. WHOIS data is missing, which reduces trust in domain registration transparency.
  5. Multiple industry certifications and customer testimonials enhance trust.
  6. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on Webflow CMS, leveraging modern web technologies and integrations with HubSpot for marketing automation and analytics. Performance is optimized with CDN usage and asynchronous loading of scripts. The site is mobile responsive with good accessibility features such as focus outlines and semantic HTML. SEO is supported by proper meta tags and Open Graph data. The technical stack is modern and well-maintained, supporting a fast and user-friendly experience. Potential technical risks include reliance on multiple third-party scripts which require continuous security monitoring. The absence of visible CMS versioning or backend details limits deeper technical risk assessment.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 67/100Medium27 findingsView report
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