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Security report for nrma.com.au

NRMA Insurance · Other · Australia

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

NRMA Insurance is a well-established Australian insurance provider with over 90 years of history, offering a broad range of insurance products including car, home, business, and travel insurance. The company is a subsidiary of IAG Limited, a major insurance group, which strengthens its market position and credibility. The website reflects a professional and trustworthy brand with comprehensive service offerings and customer support options. Technically, the site is built on Adobe Experience Manager, leveraging modern web technologies and performance monitoring tools, ensuring a good user experience across devices. Security posture is strong with HTTPS enforced and no visible vulnerabilities, although explicit security policies and incident response information are not publicly disclosed. Privacy and cookie policies are present and indicate GDPR compliance. Overall, the site is safe, professional, and well-maintained, supporting NRMA Insurance's reputation as a trusted insurer in Australia.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching nrma.com.au

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
25
Email security
80
DNS health
85
Network security
100
GDPR outside view
73
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

NRMA Insurance operates in the insurance sector, targeting Australian consumers and businesses seeking various insurance products. Its business model centers on providing insurance coverage and related services such as roadside assistance and home security. The company benefits from its long-standing market presence and affiliation with IAG Limited. The website's content and structure support customer acquisition and service, with clear navigation to product offerings, claims, payments, and support. The presence of awards and trust indicators enhances customer confidence. The company leverages digital channels effectively but could improve transparency around security policies and incident response.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and use of security best practices such as deferred script loading and no exposed sensitive data. However, explicit security headers like X-Frame-Options and X-Content-Type-Options are not clearly identified in the provided data. There is no public security policy or incident response contact information, which could be improved to enhance transparency and readiness. No vulnerabilities or suspicious activities were detected. Privacy compliance appears robust with clear privacy and cookie policies. Overall, the security posture is strong but could benefit from enhanced public security documentation.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and controls.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and verify security headers like X-Frame-Options and X-Content-Type-Options.
  4. Regularly audit third-party libraries and scripts for vulnerabilities.
  5. Enhance transparency around data retention and privacy compliance details.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
NRMA Insurance
Description
NRMA Insurance has been insuring Australians for over 90 years. Get an insurance quote online today for your car, CTP, home, travel or business insurance.
Key services
Car insurance, CTP insurance, Home insurance, Business insurance, Travel insurance, Roadside assistance, Home security
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Helix RUM, Chromed Design System assets, Vidyard video embed, Boomerang Real User Monitoring, Kampyle feedback embed
Frameworks
Adobe Experience Manager (AEM)
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of deferred and async scripts
  • No visible vulnerable libraries

Analytics and tracking

Services
Boomerang Real User Monitoring
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Boomerang (mPulse)
Marketing tools
Kampyle feedback
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. Strong branding and consistent user experience
  3. Comprehensive insurance product offerings
  4. Use of modern web technologies and performance monitoring
  5. No signs of phishing or malware
  6. No exposed sensitive data or security misconfigurations detected
  7. WHOIS data is unavailable due to privacy restrictions
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS, and uses modern technologies including Adobe Helix RUM for performance monitoring and Vidyard for video embedding. The site loads asynchronously and defers non-critical scripts to optimize performance. Mobile optimization and accessibility are well addressed, providing a good user experience. SEO is supported by proper meta tags and structured data in JSON-LD format. Hosting details are not explicit but likely managed by IAG or a trusted cloud provider. Overall, the technical infrastructure is solid with room for minor improvements in security header implementation and public documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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