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Security report for merkle.com

Merkle · Technology · N/a

Low risk. 2 critical or high findings in Security headers and SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Merkle is a well-established enterprise specializing in customer experience management and marketing technology solutions. The company positions itself as a leader in the experience economy, offering a broad range of services including consulting, analytics, loyalty programs, and technology platforms. The website reflects a mature digital presence with professional design, comprehensive content, and clear navigation tailored to enterprise clients. Technically, the site leverages Adobe Experience Manager CMS and integrates advanced marketing and analytics tools such as Adobe Launch and Google Tag Manager, indicating a high level of digital maturity. Security posture is strong with HTTPS enforcement and modern security headers, though explicit security policies and incident response information are not publicly detailed. Overall, the site demonstrates a trustworthy and professional business presence with good privacy compliance and user experience.

Scanned

This is an earlier scan of merkle.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching merkle.com

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
55
Email security
85
DNS health
90
Network security
100
GDPR outside view
83
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Merkle operates in the technology sector, focusing on B2B services for brands seeking to enhance customer engagement and loyalty. The company has a global footprint with multiple locations and a parent company relationship with dentsu, a major advertising and marketing conglomerate. Their business model centers on delivering data-driven marketing solutions and technology integration to large enterprises. The website highlights numerous case studies and partnerships with industry leaders, reinforcing their market position. The presence of multiple language options and regional offices indicates a global strategy. The company emphasizes sustainable growth, future-ready technology, and customer-first experiences as key differentiators.

Security posture

The website employs HTTPS with strong SSL configuration and includes essential security headers such as Content-Security-Policy and Strict-Transport-Security, reflecting adherence to security best practices. No exposed sensitive information or vulnerable libraries were detected in the HTML content. However, the absence of a dedicated security policy page, incident response contact details, or vulnerability disclosure mechanisms suggests room for improvement in transparency and readiness. The use of third-party scripts like ZoomInfo and Adobe DTM requires ongoing monitoring to mitigate supply chain risks. Overall, the security posture is solid but could be enhanced by publishing explicit security governance documents and incident response procedures.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and user trust.
  2. Implement a vulnerability disclosure program and provide a security.txt file to facilitate responsible reporting.
  3. Regularly audit and update third-party scripts and libraries to minimize supply chain vulnerabilities.
  4. Enhance contact information with dedicated security and abuse reporting channels.
  5. Maintain continuous compliance monitoring for GDPR and other relevant privacy regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Merkle
Description
Merkle is a customer experience management (CXM) company that helps brands win in the experience economy by delivering personalized, data-driven marketing and technology solutions.
Key services
Consulting & Business Operations, Experience & Product Design, Engagement & Loyalty, Platforms & Engineering, Analytics & Insights, GenCX, Merkury, LoyaltyPlus™
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager (AEM), Adobe Launch (Tag Manager), Google Tag Manager, ZoomInfo FormComplete, Adobe DTM, jQuery
Frameworks
Adobe Experience Manager
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP and other security headers
  • No exposed sensitive data in HTML
  • Secure form handling via Adobe and ZoomInfo scripts

Analytics and tracking

Services
Google Tag Manager, Adobe Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe DTM, ZoomInfo FormComplete
Marketing tools
Adobe Experience Manager, Adobe Launch, ZoomInfo
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation
  2. No WAF or blocking mechanisms detected
  3. WHOIS data is unavailable publicly, indicating privacy protection
  4. Strong use of Adobe Experience Manager CMS and marketing technologies
  5. Comprehensive privacy and cookie policies present
  6. No direct company emails or phone numbers found on homepage; contact via form
  7. Social media presence on major platforms verified
  8. No security.txt or explicit incident response info found
  9. No exposed vulnerabilities or sensitive data detected
Technical notes

Notes

The website is built on Adobe Experience Manager, a robust enterprise CMS platform, integrated with Adobe Launch for tag management and Google Tag Manager for analytics. The use of modern JavaScript libraries and asynchronous script loading contributes to moderate performance and good mobile optimization. The site features structured navigation with multi-level menus and language localization, enhancing user experience. While the hosting provider is not explicitly identified, the presence of Adobe and ZoomInfo assets suggests enterprise-grade infrastructure. Opportunities exist to improve performance metrics further and to document technical architecture for better maintainability and security assurance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100 +2Low23 findingsView report
  2. 81/100Low20 findingsView report
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