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Security report for meetchatty.com

Chatty · E-commerce · Singapore

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

Chatty is an AI-driven sales assistant platform designed specifically for Shopify eCommerce stores, aiming to enhance sales through intelligent chatbots that operate 24/7. Positioned as a leading Shopify chat platform with a strong customer base and excellent ratings, Chatty offers product recommendations, customer behavior tracking, and seamless integration with Shopify. The website is built on WordPress with modern UIkit framework and integrates Google Analytics and Tag Manager for marketing insights. Security posture is solid with HTTPS and domain transfer protections, though improvements are recommended in DNSSEC and security headers. Privacy compliance is currently lacking due to missing privacy and cookie policies. Overall, the platform demonstrates a mature digital presence with strong business credibility and technical implementation.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching meetchatty.com

This scan found 26 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
35
DNS health
75
Network security
100
GDPR outside view
58
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatty targets Shopify merchants seeking to automate and boost their sales via AI chatbots. The business model is SaaS with a focus on eCommerce. The company is relatively new, founded in 2022, with domain registration in 2024, consistent with a startup launching a new product. The website showcases trust signals such as customer counts, ratings, and Shopify app store presence. Partnerships include Shopify and LinkedIn presence. The company operates globally from Singapore. The marketing approach leverages Google Tag Manager and analytics for user tracking and conversion optimization.

Security posture

The website enforces HTTPS and uses clientTransferProhibited domain status to prevent unauthorized transfers. However, DNSSEC is not enabled, which is a minor security gap. No explicit security headers like Content-Security-Policy or X-Frame-Options were detected in the HTML content, which could improve protection against common web attacks. No exposed sensitive data or vulnerable libraries were found. Forms use JavaScript to handle submissions securely with redirection to a booking platform. Incident response and security policy information are not published, representing a compliance and readiness gap.

Recommendations

  1. Publish comprehensive privacy and cookie policies to improve GDPR and privacy compliance.
  2. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  3. Implement explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Add a security.txt file and incident response contact information to facilitate vulnerability reporting and improve trust.
  5. Regularly audit third-party scripts and analytics tools to minimize privacy risks and ensure compliance.

Contact details published on the site

Addresses
Legal name
Chatty
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatty
Description
Chatty is your best AI sales assistant built for Shopify, helping eCommerce stores sell more 24/7.
Key services
AI sales assistant chatbot, Product recommendation in chat, Customer behavior tracking, 24/7 sales support
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.8.3, PHP, Yootheme theme, UIkit framework, Google Tag Manager, Google Analytics, Cloudflare DNS
Frameworks
UIkit
Platforms
Shopify (integration), WordPress CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • No exposed sensitive data in HTML
  • Secure form submission with redirection

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
poor

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional AI sales assistant platform for Shopify stores
  2. Content is rich with structured data and SEO optimizations
  3. No explicit privacy or cookie policies found, which is a compliance gap
  4. Contact information is available via email and contact form
  5. Security posture is good but can be improved with additional headers and DNSSEC
  6. No signs of malicious or suspicious content
  7. Uses modern web technologies and analytics tools
Technical notes

Notes

The website is built on WordPress 6.8.3 using the Yootheme theme and UIkit framework, indicating a modern and maintainable tech stack. It integrates with Shopify via app store links and uses Google Tag Manager and Analytics for marketing and tracking. Performance is optimized with minified CSS/JS and lazy loading of images and GIFs. Mobile optimization and accessibility are well addressed. Hosting details are not explicit but DNS is managed via Cloudflare, suggesting reliable infrastructure. The site uses structured data (JSON-LD) extensively for SEO and rich snippets. Technical debt appears low, but security header implementation and DNSSEC are areas for improvement.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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