Skip to main content

Security report for medallia.eu

Medallia · Technology · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Medallia is a leading enterprise software company specializing in experience management solutions that improve customer, employee, contact center, and digital experiences. Their SaaS platform integrates AI and analytics to provide actionable insights for businesses globally. The website reflects a mature digital presence with comprehensive content, professional design, and strong branding consistency. Technically, the site leverages modern marketing and analytics tools including Google Tag Manager, Adobe Analytics, Marketo, and Facebook Pixel, hosted primarily on WordPress with resources served from Amazon S3. Security posture is solid with HTTPS enforced and enterprise-grade security messaging, though explicit security headers and incident response contacts are not evident. Privacy and cookie policies are present and GDPR compliant, supporting regulatory adherence. The absence of WHOIS data is a transparency concern but does not detract from the overall legitimacy of the business.

Scanned

This is an earlier scan of medallia.eu. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching medallia.eu

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
75
Email security
87
DNS health
85
Network security
100
GDPR outside view
68
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Medallia operates in the technology sector, targeting large enterprises seeking to optimize experience management across multiple domains. Their business model is SaaS-based, offering a comprehensive platform with modules for customer experience, employee engagement, contact center optimization, and market research. The company maintains a strong partner network and emphasizes AI leadership. The website content and navigation are designed to support enterprise buyers and stakeholders, with extensive resources, case studies, and training offerings. The marketing ecosystem includes advanced tracking and retargeting tools, indicating a sophisticated digital marketing strategy. The lack of direct contact emails or phone numbers suggests a preference for controlled lead capture via forms.

Security posture

The website demonstrates a good security posture with HTTPS enforced and use of asynchronous loading for analytics and marketing scripts to reduce performance impact. However, no explicit security headers such as Content Security Policy or HSTS were detected in the provided data. There is no visible vulnerability disclosure or security.txt file, and no direct incident response contacts are published. The site does not expose sensitive data or show signs of vulnerabilities. Overall, security practices appear adequate for a public-facing marketing site but could be enhanced with additional headers and transparency around security incident handling.

Recommendations

  1. Implement and publish a security.txt file and vulnerability disclosure policy to improve transparency and trust.
  2. Add security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to enhance protection against common web attacks.
  3. Provide explicit incident response contact information or security contact emails on the website.
  4. Improve WHOIS transparency if possible to reduce concerns about domain legitimacy.
  5. Continue maintaining GDPR compliance and enhance cookie consent mechanisms with clear user controls.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Medallia
Description
Medallia provides a software platform delivering insights to improve customer experience, contact center experience, employee experience, and digital experience.
Key services
Customer Experience Management, Employee Experience, Contact Center Experience, Digital Experience, Experience Orchestration, Personalized Messaging, Market Research
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Adobe DTM, Marketo, Facebook Pixel, LinkedIn Insight Tag, Weglot (translation), Vidyard (video player), GSAP (animation), Thunderhead, Qualified
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Enterprise-grade security page
  • Use of security and analytics scripts asynchronously

Analytics and tracking

Services
Google Analytics (via GTM), Adobe Analytics, Marketo Munchkin, Decibel Insight, Qualified, Demandbase
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Facebook Pixel, Google Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Decibel Insight, Demandbase
Marketing tools
Marketo, Qualified, Thunderhead
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is comprehensive and professionally presented.
  3. Strong use of modern marketing and analytics technologies.
  4. No exposed sensitive data or obvious security vulnerabilities found.
  5. WHOIS data is missing or unavailable, which reduces transparency.
  6. Privacy and cookie policies are present and GDPR compliant.
  7. Contact information is available via contact form but no direct emails or phone numbers found.
  8. No explicit security incident response or vulnerability disclosure pages found.
Technical notes

Notes

The website is built on WordPress CMS with a modern front-end design and uses a variety of third-party scripts for analytics, marketing automation, and translation services. Hosting includes Amazon S3 for static resources, ensuring scalability and performance. The site is mobile-optimized and accessible with good SEO practices including meta tags and Open Graph data. Performance is fast with asynchronous script loading and preconnect hints. There is no indication of technical debt or outdated libraries in the provided data. Opportunities exist to improve security headers and incident response transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100Low21 findingsView report
Reviews of this site

Share your experience with medallia.eu. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review medallia.eu.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.