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Security report for lucid.co

Lucid Software Inc. · Technology · United States

Medium risk. 3 critical or high findings in GDPR outside view.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

Lucid Software Inc. operates a leading visual collaboration and work acceleration platform designed to empower teams across various industries to innovate and execute faster. The company serves a broad enterprise audience including product, engineering, IT, project management, and executive teams, with a strong presence in the Fortune 500. Their SaaS offerings include virtual whiteboarding, intelligent diagramming, and enterprise accelerators for Agile, cloud, and process improvements. Technically, the website is built on modern frameworks like React and Gatsby, providing a professional and accessible user experience. However, the SSL certificate is currently invalid or missing, which impacts the security posture. Security headers are well implemented, and privacy compliance is supported by a comprehensive privacy policy and cookie consent mechanism. Overall, the website demonstrates high professionalism and trustworthiness but should address SSL issues to improve security and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
40/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching lucid.co

This scan found 11 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
50
Security headers
75
Email security
50
DNS health
50
Network security
100
GDPR outside view
40
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Lucid Software holds a strong market position as a pioneer in visual collaboration and work acceleration, with over 100 million users globally and adoption by 99% of Fortune 500 companies. Their business model focuses on subscription-based SaaS with enterprise-level accelerators and professional services. The company targets diverse teams within enterprises, emphasizing Agile workflows, cloud transformation, and process optimization. Partnerships with companies like Airfocus and integrations with major platforms enhance their ecosystem. The website content and structure reflect a mature digital presence with multilingual support and extensive resources, indicating a well-established and growth-oriented business.

Security posture

The website exhibits a moderate security maturity level with several best practices in place, including strict content security policies, frame-ancestors restrictions, and referrer policies. However, the absence of a valid SSL certificate and disabled HSTS reduce the overall security effectiveness. No critical vulnerabilities or exposed sensitive data were detected. Privacy compliance is supported by clear policies and a consent management platform. Incident response and vulnerability disclosure information are not explicitly provided, which could be improved. The security posture is adequate for general users but requires immediate SSL remediation to ensure secure communications.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS and secure user data.
  2. Enable full HSTS with includeSubDomains and preload directives to enforce HTTPS.
  3. Publish a security.txt file and provide clear incident response contact information.
  4. Regularly audit and update security headers and CSP policies to adapt to emerging threats.
  5. Enhance transparency on data retention policies and incident response procedures.
Technical notes

Notes

The website is built using modern web technologies including React and Gatsby, ensuring a responsive and accessible user experience. The use of Osano CMP for cookie consent and Google Tag Manager for analytics indicates compliance with privacy standards. Performance metrics were not available, but the site appears well-structured with optimized assets. The lack of DNSSEC and CAA records suggests potential areas for DNS security improvement. The SSL configuration is currently inadequate, lacking support for modern TLS versions and OCSP stapling. Overall, the technical infrastructure supports a professional digital presence but requires SSL and DNS security enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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