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Security report for livechat.lt

UAB Elektroninio verslo sistemos · Technology · Lithuania

High risk. 11 critical or high findings in GDPR outside view, Network security and 2 other checks.

Security score

41/100

Risk levelHigh

0–100, higher is better. How it is calculated

LiveChat.lt is a Lithuanian-based SaaS provider specializing in real-time online customer support chat solutions. The company targets Lithuanian businesses seeking to enhance customer engagement and sales through live chat functionality. Their service includes operator group management, canned responses, chat history, and live monitoring, all secured with SSL encryption. The website is professionally designed with clear navigation and relevant content in Lithuanian, supporting a small business market position. Technically, the site uses JavaScript, jQuery, and Google Analytics for tracking, with SSL implemented for secure communications. The performance is moderate with basic mobile optimization and accessibility features. However, the site lacks advanced security headers and cookie consent mechanisms, which are important for GDPR compliance and enhanced security posture. Security-wise, the site encrypts chat data and does not expose sensitive information in the HTML. The absence of WHOIS data limits domain trust assessment, but the presence of contact details, a privacy policy, and a RapidSSL certificate provide positive trust signals. No critical vulnerabilities or blocking mechanisms were detected. Overall, LiveChat.lt presents a credible and functional online presence with room for improvement in privacy compliance and security best practices. Strategic enhancements in these areas would strengthen trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

11 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

  2. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching livechat.lt

This scan found 27 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
20
Email security
85
DNS health
60
Network security
0
GDPR outside view
10
Average
41

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention livechat.lt, from OffSeq Breach.

Total records
7
Employees
0
Customers
7
Third parties
0
Weak passwords
0%

2 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for livechat.lt.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

LiveChat.lt operates in the Lithuanian technology sector, offering a SaaS live chat platform tailored for local businesses. Their competitive advantage lies in localized language support, real-time customer interaction, and a straightforward subscription model with a free 30-day trial. Revenue streams likely include subscription fees for different service plans. The company maintains a direct relationship with customers through clear contact channels and social media engagement. Growth potential exists in expanding features and improving compliance to meet EU regulations. Partnerships include PayPal for payment processing, indicating integration with established financial services.

Security posture

The website demonstrates a moderate security maturity level with SSL encryption for chat communications and no visible exposure of sensitive data. However, the lack of HTTP security headers and cookie consent mechanisms indicates gaps in security best practices and GDPR compliance. No incident response or security policy pages were found, limiting transparency on handling security events. The absence of WHOIS data reduces domain trustworthiness. Overall, the security posture is adequate for a small SaaS provider but requires enhancements to meet higher compliance and security standards.

Recommendations

  1. Implement HTTP security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to improve security posture.
  2. Add a cookie consent banner and detailed cookie policy to comply with GDPR requirements.
  3. Publish a dedicated security policy and incident response contact information to increase transparency and preparedness.
  4. Consider creating a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  5. Enhance mobile optimization and accessibility to improve user experience and broaden market reach.

Contact details published on the site

Addresses
Legal name
UAB Elektroninio verslo sistemos
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
UAB Elektroninio verslo sistemos
Description
Livechat.lt dėka galėsite realiu laiku atsakyti į Jūsų tinklalapio lankytojų klausimus ir padidinti savo pardavimus.
Key services
Real-time chat support, Operator groups management, Predefined answer templates, Chat history tracking, Live monitoring of operator chats, SSL encrypted communication
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, jQuery, Google Analytics, SSL/TLS
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • SSL encrypted chats
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high
Technical notes

Notes

The website uses a traditional HTML structure with linked CSS and JavaScript resources, including jQuery and Google Analytics scripts. The chat functionality is powered by an external subdomain (chat.livechat.lt). The site lacks a detected CMS, suggesting a custom or static site build. Performance is moderate with no major errors or broken elements observed. SEO is supported by meta keywords and description tags, though no Open Graph or JSON-LD structured data was found. Hosting provider details are not disclosed. Technical debt appears low but modernization opportunities exist, especially in security headers and privacy compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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