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Security report for kalixtele24.se

Responda Group · Telecommunications · Sweden

High risk. 10 critical or high findings in GDPR outside view, SSL/TLS and 2 other checks.

Security score

30/100

Risk levelHigh

0–100, higher is better. How it is calculated

Responda Group is a leading Nordic customer service company headquartered in Sweden, specializing in customer service and answering services. The company operates with over 650 employees and manages more than 10 million customer contacts annually for over 3,500 clients. Their business model focuses on providing scalable, flexible, and technologically advanced customer service solutions, including AI integration and digitalization strategies. The company has a strong market position supported by multiple subsidiaries and a broad geographic presence in Sweden and Norway. Technically, the website is built on a modern WordPress platform using Elementor and Astra theme, with advanced SEO and performance optimizations such as WP Rocket and Google Tag Manager. The site is mobile-optimized, accessible, and uses structured data for enhanced search engine understanding. Privacy compliance is well implemented with GDPR-aligned policies and a consent management platform. From a security perspective, the site enforces HTTPS, employs standard security headers, and uses secure forms with explicit user consent. No critical vulnerabilities or exposed sensitive data were detected. However, there is room for improvement in publishing explicit security policies and incident response contacts. Overall, the website and business demonstrate a mature digital presence with strong security and privacy practices, positioning Responda Group as a trustworthy and professional service provider in the telecommunications and customer service sector.

Scanned

NIS2 and GDPR posture

GDPR outside view
0/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

10 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

Keep watching kalixtele24.se

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
15
Email security
70
DNS health
75
Network security
20
GDPR outside view
0
Average
30

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Responda Group holds a strong market position as a Nordic leader in customer service outsourcing, leveraging a flexible technology platform and data-driven decision-making. Their competitive advantage lies in their scale, technological integration (including AI), and comprehensive service offerings ranging from technical support to whistleblower services. The company targets B2B clients across various sectors including energy, retail, and public sector. Growth indicators include a large client base, extensive employee engagement, and long average customer and employee tenure. The partnership ecosystem includes subsidiaries such as Kalix Tele24 and Call4U, enhancing their market reach and service diversity. Strategic observations highlight their focus on innovation, digital transformation, and sustainable long-term client relationships.

Security posture

The security maturity of Responda Group's website is good, with HTTPS enforced and multiple security headers present. The use of a consent management platform and Google Consent Mode indicates attention to privacy compliance. No exposed credentials or sensitive data were found in the HTML content. The site uses secure forms with mandatory consent checkboxes, aligning with GDPR requirements. However, the absence of a dedicated security policy or incident response page limits transparency. There is no visible vulnerability disclosure or security.txt file. Overall, the security posture is solid but could be enhanced by publishing explicit security policies and incident response contacts to improve trust and readiness.

Recommendations

  1. Publish a dedicated security policy page detailing security frameworks and practices.
  2. Add an incident response contact channel (e.g., security@ or abuse@ email) for reporting security issues.
  3. Implement and publicize a vulnerability disclosure policy or security.txt file.
  4. Regularly audit and update third-party plugins and scripts to mitigate potential vulnerabilities.
  5. Enhance security headers with Subresource Integrity (SRI) and Content Security Policy (CSP) refinements.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Responda Group
Description
Responda Group är ett ledande nordiskt kundserviceföretag med huvudsäte i Sverige. Våra 650 medarbetare hanterar årligen fler än 10 miljoner kundkontakter. Med engagerade människor och en flexibel teknisk plattform levererar Responda Group kvalitativa och värdeskapande upplevelser och stärkta relationer åt mer än 3 500 uppdragsgivare. Genom att vara en innovativ och långsiktig partner med fokus på digitalisering skapar vi framtidens effektiva kundservicelösningar.
Key services
Kundservice, Svarsservice, Back Office, Felanmälan, Jourservice, Kundserviceanalys, Kundundersökningar, Smart Self-service, Sälj och merförsäljning, Teknisk support
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Elementor, Yoast SEO, Google Tag Manager, Google Analytics, WP Rocket, jQuery, Swiper, Ultimate Elementor Addons, Header Footer Elementor
Frameworks
Astra Theme, Elementor
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google Consent Mode
  • Usercentrics CMP for cookie consent
  • No exposed sensitive data in HTML
  • Secure form with consent checkbox

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Usercentrics CMP, Microsoft Dynamics Marketing Forms
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured
  2. Content is comprehensive and business-focused
  3. Multiple language options available
  4. Clear contact information and multiple contact channels
  5. Use of modern web technologies and SEO best practices
  6. Strong emphasis on customer service and digital innovation
  7. No signs of blocking or WAF interference
  8. Good privacy and cookie compliance with consent management
Technical notes

Notes

The website is built on WordPress with the Astra theme and Elementor page builder, leveraging modern JavaScript libraries such as jQuery and Swiper for UI components. SEO is enhanced via Yoast SEO plugin and structured data (JSON-LD) is implemented for organization and webpage metadata. Performance optimizations include WP Rocket caching and lazy loading. The site is mobile responsive and accessible, with clear navigation and multilingual support. Tracking and analytics are managed through Google Tag Manager and Google Analytics, integrated with a GDPR-compliant consent management platform. The technical infrastructure reflects a mature and well-maintained digital presence with opportunities for further security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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