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Security report for jivochat.mx

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Mexico

Low risk. 1 critical or high finding in SSL/TLS.

Security score

86/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat.mx is a mature, professional SaaS provider specializing in live chat and unified customer communication platforms tailored for businesses primarily in Mexico and Latin America. The company offers a comprehensive suite of services including live chat for websites, mobile SDKs, AI-powered chatbots, social media integrations, telephony, and CRM connectivity. Their market position is strong, ranking third worldwide in user count and serving over 200,000 companies. The website is well-designed, mobile-optimized, and provides clear navigation and relevant content in Spanish, targeting business customers seeking efficient customer engagement tools. Technically, the site leverages modern frameworks such as Next.js and integrates popular analytics and marketing tools like Google Tag Manager and Facebook Pixel, ensuring a robust digital infrastructure. Security posture is solid with HTTPS enforced and standard security headers present, though the absence of a dedicated security policy and incident response information suggests room for improvement. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the domain registration data aligns well with the business claims, supporting legitimacy and trustworthiness. Strategic recommendations include publishing explicit security and incident response policies and enhancing transparency around data protection officers and vulnerability disclosures.

Scanned

This is an earlier scan of jivochat.mx. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching jivochat.mx

This scan found 12 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
85
Network security
100
GDPR outside view
95
Average
86

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.mx, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.mx right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the competitive live chat and customer communication SaaS market, leveraging a multi-channel approach that integrates web chat, social media, messaging apps, and telephony. Their business model is subscription-based, targeting medium to large enterprises and businesses seeking to improve customer service efficiency and engagement. The company benefits from a broad partner ecosystem with sister sites in multiple languages and a dedicated affiliate program. Growth indicators include high user engagement metrics and testimonials highlighting conversion improvements. The company’s strategic focus on AI integration and comprehensive platform capabilities positions it well against competitors. Revenue streams likely include tiered subscription plans, add-ons like AI agents, and marketing tools. The presence of developer APIs and extensive integrations suggests a scalable and extensible platform. The company’s transparent contact information and professional branding reinforce credibility in the Latin American market.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and multiple security headers implemented, reducing common web vulnerabilities. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The cookie consent mechanism complies with privacy regulations, indicating awareness of GDPR and related frameworks. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness visibility. No dedicated security contact channels were found, which could hinder timely incident reporting and response. The use of third-party analytics and marketing scripts introduces a moderate tracking footprint, but no direct security risks were identified. Overall, the security maturity is good but could be enhanced by formalizing security governance documentation and communication.

Recommendations

  1. Publish a comprehensive security policy page detailing security practices and controls.
  2. Establish and publicize an incident response plan with clear contact channels for security issues.
  3. Implement and disclose a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Provide contact information for a Data Protection Officer or privacy lead to enhance GDPR compliance transparency.
  5. Regularly review and audit third-party scripts and integrations to minimize potential security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides a unified platform for live chat, social media messaging, instant messaging, and calls to connect businesses with their customers efficiently.
Key services
Live chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI Agent and AI Assistant, Marketing tools, Social media integrations (Instagram, Facebook, Telegram, Viber, Apple Business Chat), Telephony and video calls, CRM integration, Email integration
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Cloudinary (image hosting), Google Tag Manager, Facebook Pixel, LiveChat tracking script
Frameworks
Next.js
Platforms
Web, Mobile apps (iOS, Android), Desktop apps (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Secure cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of modern frameworks and libraries

Analytics and tracking

Services
Google Analytics (via GTM), Facebook Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented in Spanish targeting Mexican and Latin American markets.
  3. Strong presence of privacy and cookie policies with consent mechanisms.
  4. Multiple social media and app platform integrations enhance user engagement.
  5. No security policy or incident response information publicly available.
  6. WHOIS data supports legitimacy and transparency of the business.
Technical notes

Notes

The website is built on a modern React-based framework (Next.js), ensuring server-side rendering and good SEO performance. It uses Cloudinary for optimized image delivery and integrates multiple analytics and marketing tools such as Google Tag Manager and Facebook Pixel. The site is mobile-optimized with responsive design and fast loading times, supported by preloading key assets and fonts. Accessibility features appear adequate, with semantic HTML and ARIA roles in navigation elements. No CMS was detected, suggesting a custom or headless architecture. Hosting details are not explicit but likely use a cloud provider given the use of CDN and modern deployment practices. The technical stack supports scalability and extensibility, with APIs and SDKs available for developers. Overall, the technical implementation is robust, performant, and aligned with best practices for SaaS platforms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 86/100Low18 findingsView report
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